Citizen’s Charter – Official Website of Candaba

Citizen’s
Charter

CANDABA MUNICIPAL INFIRMARY EXTERNAL SERVICES

1. CENTRAL SUPPLY ROOM The Central Supply Room is a unit in the hospital which issues sterile supplies and most of the special equipment needed in the care of patients.

Out-Patient
In-Patient

Office or Division:	Candaba Municipal Infirmary (Central Supply Room)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Form		Central Supply Room
2.Senior Citizen/ PWD I.D		Cashier
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Out Patient: 1. Give the requisition slip of the patient	Accept the request form. Provide charge slip.	Depending on the supplies requested	2 Minutes	Cashier Officer CMI
2. Proceed to the cashier for the payments	Issuance of Official Receipt	Depending on the supplies requested	3 Minutes	Cashier Officer CMI
3. Show the official receipt to the CSR Officer	Prepare and release the supplies.	Depending on the supplies requested	5 Minutes	Cashier Officer CMI
TOTAL			10 Minutes

Office or Division:	Candaba Municipal Infirmary (Central Supply Room)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Form		Central Supply Room
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
In Patient: 1. Give the requisition slip of the patient.	Prepare and release the supplies.	None	5 Minutes	CSR Officer CMI
TOTAL		None	5 Minutes

2. Issuance of medical Certificate for In-patient and out-patient The Medical Record Section provide medical certificate for the In-patient and Our-Patient needed them for:

Employment Purposes
School Purposes
Financial/Medical purposes, Others

Office or Division:		Medical Record Section
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		All patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.Medical Chart			Candaba Municipal Infirmary
2.ID and Authorization letter of the patient			Cashier
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present Requirements	Received/Assess requirements and Check for Doctor’s approval of medical certificate		None	2 Minutes	Medical Records Officer CMI
2. Payment to treasury	Received payment and issue official receipt		P100.00	2 Minutes	Cashier CMI
3. Present Issued OR and Claim Medical Certificate at the MRO to be Signed by the Doctor in-charge	Check and Signed of Medical Certificate.		None	2 Minutes	Doctor CMI
Proceed to MRO and give the copy of the medical certificate	Get the copy of the medical certificate to be filed		None	1 Minute	Medical Record Officer CMI
TOTAL			P100.00	7 Minutes

3. LABORATORY DEPARTMENT Clinical laboratory services are tests on specimens from the body (such as blood or urine) that are used to diagnose and treat patients. Clinical laboratory services are furnished by labs located in hospitals and physician offices, as well as by independent labs. The situations covered are: 1.Out-Patient 2. In-Patient

Office or Division:	Candaba Municipal Infirmary Laboratory Department
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Request form		Resident Doctor on duty
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
OUT-PATIENT 1. Submit laboratory request and provide information	Accept request and check the provided information	Depending on the tests requested	2 Minutes	Medical technologist on duty CMI
2. Prepare patient for extraction / Collection of sample	Perform phlebotomy / Collect sample from patient ( urine or stool sample)	Depending on the tests requested	5 Minutes	Medical technologist on duty CMI
3. Proceed to cashier and settle fees	Record the official receipt number from patient	Depending on the tests requested	2 Minutes	Medical technologist on duty CMI
4. Wait for the laboratory examination results	Perform the requested laboratory examination	Depending on the tests requested	60 Minutes	Medical technologist on duty CMI
5. Accept the laboratory results	Record the laboratory results	Depending on the tests requested	2 Minutes	Medical technologist on duty CMI
TOTAL			71 Minutes

4. NURSING DEPARTMENT The Nursing Department shall cover all the out-patient, emergency and admission process of patients. To ensure the proper and correct care is delivered based on the individualized needs of the patient. The situations covered are:

In-Patient
Out-Patient

Office or Division:	Candaba Municipal Infirmary Laboratory Department
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request form		Resident Doctor on duty
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
IN-PATIENT
1. Nurse submit laboratory request and provide information	Accept request and check the provided information	None	2 Minutes	Medical technologist on duty CMI
	Perform phlebotomy / Receive sample from patient ( urine or stool sample)	None	5 Minutes	Medical technologist on duty CMI
	Charge the laboratory test requested on the patient’s chart	None	2 Minutes	Medical technologist on duty CMI
	Perform the requested laboratory examination	None	60 Minutes	Medical technologist on duty CMI
	Record the laboratory results	None	2 Minutes	Medical technologist on duty CMI
	Release the laboratory results of patients to NOD	None	5 Minutes	Medical technologist on duty CMI
TOTAL		NONE	76 Minutes

5. PHARMACY DEPARTMENT The Pharmacy Department shall cover all the dispensing process of drugs and medication in the hospital pharmacy. To ensure the proper and correct medication is delivered to the right hospital patient at the right time with follow up instruction and the package maintain an acceptable potency and quality of the drug.

Office or Division:	CANDABA MUNICIPAL INFIRMARY – OPD CONSULTATION
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. OPD Form 2. Patient Chart		Emergency Room Covid Ward/ Isolation Tent
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
ER DISPOSITION- ADMISSION Secure OPD form. For old patients, provide personal details for record retrieval.	Prepare OPD record and acquire general data and chief complaint. Retrieve records for follow up/ old patients.	None	5 minutes	OPD Clerk/ Nursing Aide/ Nurse/ Midwife/ Covid Nurse
2. Submit Self for initial examination and receive ancillary procedures.	Formulate admitting orders and request for ancillary procedures.	None	20 minutes	Physician
3.Submit self for therapeutic orders.	Carry out immediate diagnostic and therapeutic orders. Accomplishment of nurse’s notes Transfer patient to ward (MW/FW/Pedia/ OB/ Covid)	Amount billed upon discharge None None	60 minutes or more depending on the number of orders 5 minutes	Nurse/ midwife/ Covid Ward Nurse Nurse/ Covid Ward Nurse Nurse attendant
TOTAL			93 minutes

The situations covered are: 1.Out-Patient 2.In-Patient

Office or Division:	CANDABA MUNICIPAL INFIRMARY – Pharmacy
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Requesition slip			Pharmacy
2.Prescription			Cashier
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
OUT-PATIENT 1. Submit Prescription/Requesition Slip		Accept and Review the Requesition slip/Prescription, issue charge slip.	None	5 Minutes	Pharmacist CMI
2. Waiting for Official Receipt		Prepare the requested medication	Depends on prescribed medicines	5 Minutes	Pharmacist/Cashier CMI
3. Proceed to Cashier for payment		Check the Official receipt given by the cashier.	None	2 Minutes	Pharmacist CMI
4. Proceed to Pharmacy		Dispense the requested medicine. Give instructions on how to take the prescribed medicines.	None	8 Minutes	Pharmacist CMI
TOTAL				20 Minutes

Office or Division:	CANDABA MUNICIPAL INFIRMARY – Pharmacy
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Requisition form		Pharmacy
2. Prescription
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. IN-PATIENT Ward Nurse on duty will give the requisition slip.	Accept and Review the requisition slip.	None	5 Minutes	Pharmacist/ Nurse on duty CMI
2.Check and prepare the requested medicines.	Dispense the requested medicines.	None	10 Minutes	Pharmacist/ Nurse on duty CMI
3.Charge the requested medication to the patient’s ledger chart for future billing.	Log and deduct the medication requested to the general inventory.	None	5 Minutes	Pharmacist/ Nurse on duty CMI
TOTAL		None	20 Minutes

6. PHILHEALTH benefits availment Philhealth benefits are paid to the accredited Health Care Institution (HCI) through all Case Rates. The case rate amount shall be deducted by the HCI from the members total bill, which shall include professional fees of attending physicians, prior to discharge. The case rate amount is inclusive of hospital charges and professional fees of attending physicians.

Office or Division:		Philhealth Officer Office
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		Philhealth Member patient of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Member Data Record/Philhealth ID			Philhealth Main Office
2. Senior Citizen ID			Office of the Senior Citizens Affairs
3. 4Ps Member ID			DSWD
4.For Verification Purposes (Birth Certificate and Marriage Contract)			Municipal Civil Registrar
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
With Philhealth 1.Submit requirements and provide information	Accept requirement and type provide information, Check and Print Elegibility Form.		None	4 Minutes	Philhealth Personnel CMI
2.Proceed to Cashier for Issuance of Statement of Account	Assess Corresponding Philhealth Case Rate.		None	5 Minutes	Billing / Cashier Philhealth Personnel CMI
3.Sign Philhealth Claim Forms, Eligibility Form and Statement of Account	Check for completion of signatures and necessary documents.		None	5 Minutes	Philhealth Personnel CMI
4Proceed to Cashier and settle fees that exceeded beyond Philhealth coverage. Accomplish Discharge Clearance slip	Issue Official Receipt/issue Discharge Clearance Slip		None	2 Minutes	Billing Cashier CMI
TOTAL			None	16 Minutes

7. RADIOLOGY DEPARTMENT The Radiology Department provides a quality service that helps in diagnosis of diseases inside the human body. The situations covered are: Out-Patient 2.In-Patient

Office or Division:	Candaba Municipal Infirmary (RADIOLOGY)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	In patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Request Form			X-ray Room
2. Senior Citizen/ PWD I.D
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
In Patient: 1. Submit x-ray request form and provide information		Accept the request form and double check the provided information, get the patient on the ward	None	10 Minutes	Radtech CMI
2. Preparation for the procedure		Prepare the radiographic markers and write the patient’s data, perform the procedure.	None	5-10 Minutes	Radtech CMI
3. Return the patient on the ward.		Develop the film and let it dry. Charge the procedure on the chart.	None	20-30 Minutes	Radtech CMI
4. If the patient was not yet discharged. If the patient was discharged.		Release a copy of result on the ward. Release a copy of result on the Records Section.	None	2 Minutes.	Radtech CMI
TOTAL			None	52 Minutes.

GENERAL SERVICE OFFICE INTERNAL SERVICES

CONDUCT INVENTORY OF MUNICIPAL EQUIPMENTSUpdating the Inventory of equipments that are accountable to its respective office.

Office or Division:		General Services Office
Classification:		Simple
Type of Transaction:		G2G – Government to Government
Who may avail:		Municipal Offices
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
None

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present/Show/Pinpoint the equipment subject for inventory. In case of immovable permanent structures, the concerned office shall guide the Inventory team to the location.	Check the presented/ showed/ pinpointed equipment subject for inventory.		None	1 to 2 hours depends to the area	Admin Aide I/ GSO Staff GSO
TOTAL			None	1 to 2 hours

2. ISSUANCE OF PURCHASE ORDER FOR DIESEL AND GASOLINE FOR MUNICIPAL SERVICE VEHICLES Issuing Requisition Slip and Purchase Order for Diesel and Gasoline for Barangay and Municipal Service Vehicles that are for Official Business Travel.

Office or Division:	General Services Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Barangay and Municipal Offices
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request of PO for Diesel/Gasoline for the Authorized Vehicles	Prepare the Requisition Slip and Purchase Order for General Services Officer Approval	None	2 Minutes	GSO Staff GSO
2. Wait for the Purchase Order and Requisition Slip on process and for approval		None		General Services Officer GSO
3. When approved, withdraw fuel/oil		None		Gasoline Station
TOTAL		None	2 Minutes

PROVISIONS OF EQUIPMENTS FOR MUNICIPAL ACTIVITIES

Providing necessary equipments for Municipal Activities such as chairs, tables, tents, sound systems and led wall.

Office or Division:	General Services Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen / G2G – Government to Government
Who may avail:	Residents of Candaba and Municipal Offices
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Letter of Request			Requesting person/organization/office

CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit letter to GSO for the schedule of activities and equipments to be needed		List the schedule to Logbook of Activities and Activity Calendar at White Board Prepare the request equipments for the scheduled activity.	None	1 Minute 1 to 2 hrs	GSO Staff GSO
TOTAL			None	1 to 2 hours

SMALL VALUE PROCUREMENT OF SUPPLIES AND EQUIPMENTS

Purchasing of Supplies and Equipments requested by Barangay and Municipal Offices

Office or Division:		General Services Office
Classification:		Simple
Type of Transaction:		G2G – Government to Government
Who may avail:		Barangay and Municipal Offices
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Request Letter/ Purchase Request			Requesting Barangay Requesting Office

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Purchase Request and Order	Forward the Purchase Request and Order to Office of the Mayor for the Approval of the LCE.		None	Depends on the Approval of LCE	Admin Aide I GSO
2. Wait for the papers to be process	When the PR was approved, the canvasser will do the canvassing of the requested items. Papers will be forwarded again to the Office of the Mayor for the Approval of Purchase Order attached with the Abstract of Canvass. When the PO was approved, the Purchasing Office will Order the items to the winning bidder.			1 to 2 hours 30 Minutes	GSO Staff GSO GSO Staff GSO Admin Aide I GSO
3. Check requested items on Inspection and Acceptance form and delivered items were tallied.	Once requested items were delivered, the Purchasing Officer will check if the requested items on PO are tallied on the Delivered items by the supplier. Once tallied, the Purchasing Officer will take a photo as proof of issuing the items and an Inspection and Acceptance.			30 Minutes	Admin Aide I GSO
4. Once tallied, the Head of requesting office will sign the Inspection and Acceptance form.				5 Minutes	Admin Aide I GSO
TOTAL			None

Human Resource Management Office Internal Services

1. ISSUANCE OF CERTIFICATE OF EMPLOYMENT, LEAVE CREDITS AND SERVICE RECORD

The office is responsible in the issuance of certificates of employment, leave credits and service record needed by officials, employees and former employees

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Municipal Officials, Employees and Former Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Government issued Identification Card		Any Government Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request for Certificate of Employment/Service Record/Certificate of Leave Credits	Check HR records, prepare the Certificate of Employment/Service Record/Certificate of Leave Credits Sign by the HRMO	None	20 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
2. Claim the Certificate of Employment/Service Record/Certificate of Leave Credits	Release the Certificate of Employment/Service Record/Certificate of Leave Credits	None	2 Minutes	Bookbinder IV HRMO
TOTAL		None	22 Minutes

2. ISSUANCE OF LEAVE ADMINISTRATION

The office is also responsible in the administration of leave of municipal officials and employees.

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Duly Accomplished Leave Form (CS Form 6)		Human Resource Management Office
2. Medical Certificate		Medical Doctor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit accomplished Leave Form and have respective department head sign for recommendation approval of the leave	Compute leave credits and update record Sign leave application	None	10 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
2. Proceed to Mayor’s Office for the approval of the leave	Sign the approval of leave	None	5 Minutes	Municipal Mayor Mayor’s Office
3. Claim the Leave Form	Release the Leave Form	None	2 Minutes	Bookbinder IV HRMO
TOTAL		None	17 Minutes

3. LOYALTY PAY

Granted to all municipal officials and employees who rendered ten (10) ten years or (5) five years of continuous and satisfactory service in the government.

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Service Record		Human Resource Management Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirement	Review and verify requirement	None	10 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
	Prepare voucher	None	5 Minutes	Bookbinder IV HRMO
2. Claim loyalty pay voucher	Release loyalty pay voucher	None	5 Minutes	Bookbinder IV HRMO
TOTAL		None	20 Minutes

4. MONETIZE LEAVE

Monetization of vacation/sick leave credits may be allowed for valid and justifiable reasons subject to the discretion of the agency head and the availability of funds.

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request letter		Employee
2. Application for leave		Human Resource Management Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit letter of intent and requirement	Review and verify leave credits and availability of budget	None	10 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
	Prepare voucher	None	5 Minutes	Bookbinder IV HRMO
2. Claim the monetize voucher	Release the monetize voucher	None	5 Minutes	Bookbinder IV HRMO
TOTAL		None	20 Minutes

5. PREPARATION OF PAYROLL FOR MUNICIPAL OFFICIALS AND EMPLOYEES (PERMANENT AND JOB ORDER)

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Daily Time Record		Applicant
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Print Daily Time Record from Biometric to be distribute per department for signature of employees and Department Heads	None	1 day	Bookbinder IV/ Private Secretary I HRMO
1. Submit Daily Time Record	Review and verify Daily Time Record	None	30 Minutes	Bookbinder IV HRMO
	Prepare payroll to be sign by the Budget Office, Accounting Office, Municipal Mayor Treasurer’s Office	None	2 days	Bookbinder IV HRMO MBO MAO MMO MTO
2. Claim pay envelope(salary)	Release the pay envelope (salary)	None	5 Minutes	Senior Admin. Assistant II/Administrative Assistant II MTO
TOTAL		None	3 days and 35 Minutes

Payroll to be prepare for the service rendered by the Municipal Officials and Employees in the Municipality.

TERMINAL LEAVE

Refers to money value of the total accumulated leave credits of an employee based on the highest salary rate received prior to or upon retirement date/voluntary separation.

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Municipal Officials and Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Service Record		Human Resource Management Office
2..Application for Leave		Human Resource Management Office
3. Leave Card		Human Resource Management Office
4. Statement of Assets, Liabilities and Net Worth		Human Resource Management Office
5. Affidavit of No Pending Case		Notary Public
6. Clearance Form I		Human Resource Management Office
7. Certification of Computation Leave Credits		Municipal Accounting Office

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Review and verify submitted requirements	None	10 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
	Prepare voucher	None	5 Minutes	Bookbinder IV HRMO
2.Claim the terminal voucher	Release the terminal voucher	None	5 Minutes	Bookbinder IV HRMO
TOTAL		None	20 Minutes

ISSUANCE OF APPOINTMENT

Person who meet all the qualification requirements of the position to which he/she is being appointed to

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Appointee
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Personal Date Sheet			Applicant
2. Medical Certificate			Municipal Health Office
3. Certificate of Live Birth			Local Civil Registrar or Philippine Statistic Authority
4. Marriage Contract/Certificate			Local Civil Registrar or Philippine Statistic Authority
5. National Bureau of Investigation (NBI) Clearance If promoted, reappointment or transfer CS Form No. 7, Revised 2018			National Bureau of Investigation (NBI) Human Resource Management Office
6. Performance Rating			Human Resource Management Office
7. Authenticated Certificate of Eligibility (if needed)			Professional Regulation Commission or Civil Service Commission
8. Scholastic Records (certified true copy)			School Attended
9. Certificate of Training			Training Agencies
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit required documents		Receive and review documents submitted	None	10 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
2. Sign appointment papers		Prepare and process appointment papers	None	20 Minutes	Bookbinder IV MGDH I – HRMO HRMO
		Sign appointment papers of the appointee	None	10 Minutes	Municipal Mayor Mayor’s Office
		Forward appointment to the Civil Service Commission Field Office	None	1 day(within 30 days from the date of assumption of the appointee)	Bookbinder IV HRMO
3. Claim copy of appointment and assumption to duty		Release copy of appointment and assumption to duty	None	5 Minutes	Bookbinder IV HRMO
TOTAL			None	1 day and 45 Minutes

PRE-EMPLOYMENT

Employment with the Municipal Government of Candaba is open to all provided that there is a vacant position. Applicants for vacant positions should possess the minimum qualification requirements of the position applied for. Vacancies are posted in the Municipal Hall Bulletin Board, Bulletin Board Market, Mayor’s Action Center and at the Civil Service Commission Provincial Field Office and published in the CSC Bulletin of Vacant Positions for 15 calendar days.

Office or Division:	Human Resource Management Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who may avail:	Seeking Employment
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application Letter 2. Personal Data Sheet (CS Form No. 212 Revised 2017		Applicant Downloadable form or Human Resource Management Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit or file application letter specifying the position desired	Receive the application letter and forward the same to the Mayor/Vice Mayor	None	5 Minutes	Bookbinder IV HRMO MGDH I – HRMO HRMO
	Conduct pre-screening, prepare list of qualified applicants.	None	20 Minutes	MGDH I – HRMO HRMO
2. Receive notice of screening	Prepare and issue notice of screening	None	5 Minutes	Bookbinder IV HRMO
3. Attend the Screening	HRMPSB screening of applicants and prepare the result of the deliberation and Minutes of meeting	None	20 Minutes/applicant	HRMPSB Members HRMPSB Secretariat
	Select applicant to be appointed and Inform the appointee and require other documents for appointment	None	20 Minutes	HRMPSB Members/Municipal Mayor
TOTAL		None	1 Hour and 10 Minutes

Municipal Disaster Risk Reduction and Management Office External Services

1. PROVISION OF EMERGENCY RESPONSE AND OTHER SERVICES FOR DISASTER MANAGEMENT

Emergency Response and Support is provided to citizens of the Municipality and assistance to neighboring municipalities if needed. Quick Response is vital in saving the lives of individuals who suffer injuries and illnesses.

Office or Division:	MDRRMO – Operation and Warning Division
Classification	Simple
Type of Transaction:	Government to Client
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Call through emergency hotline numbers
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
STEP 1 Caller/Informant	Receive calls and collect information of the incident from the client	None	5 Minutes	MDRRMO Staff MDRRMO
STEP 2	Dispatch and issue mission order to the responding team	None	Immediate	MDRRMO Rescue Team MDRRMO
STEP 3	Render appropriate assistance to the client (emergency response, and other disaster management related services)	None	Immediate	MDRRMO Rescue Team MDRRMO
STEP 4	Gather information Document details vital for the incident report	None	Immediate	MDRRMO Rescue Team MDRRMO
TOTAL		None	1 Hour and 10 Minutes

REQUEST FOR INCIDENT CERTIFICATE

The Incident Certificate is issued to individuals needing this document that states that he/she has suffered loss in a fire incident, typhoon or other types of calamity, or sustained injuries in an accident and received first aid treatment from this office. Certifications are issued to affirm the validity of information for work or request for financial aid.

Office or Division:	MDRRMO – Research and Planning Division
Classification	Simple
Type of Transaction:	Government to Client
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Letter of Request
2.One (1) Valid ID
3.Spot Report from PNP (if applicable)		Municipal Police Station
4.Fire Incident Report from BFP (for fire-related incidents)		Bureau of Fire Protection
5.Report and certification from your respective barangays for damaged crops or other natural calamity-related damages		Barangay Hall Municipal Agriculturist Office
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Report to proper agency/ies the extent of the damage/injury/death within 24 hours	Receives and validate report.	None	5 Minutes	Research and Planning Officer MDRRMO
Request for certificationand present the written findings.	Issue written findings. Receive the request and prepare the certification	None	10 Minutes	Research and Planning Officer MDRRMO
Receive the certification and sign in the log book as proof of acceptance	Release the requested document and have the requesting party to sign in the log book.	None	3 Minutes	Research and Planning Officer MDRRMO
TOTAL			18 Minutes

REQUEST FOR DATA

Data such as hazard maps, GIS Shapefiles, Photo Documents and Plans that are issued to individuals needing these documents for research purposes only.

Office or Division:	MDRRMO – Research and Planning Division
Classification	Simple
Type of Transaction:	Government to Client
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Letter of Request Signed by your Academic Heads/School Supervisor (for students)		School or educational institutions requesting for data or documents
2.Letter of Request Signed by your Officer/Supervisor (for other individuals)		Agency ,office or department requesting for data or documents
3.One (1) Valid ID
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Submit Request Letter and One (1) Valid ID	Receives request letter. Assist client of the subject of Inquiry	None	5 Minutes	Research and Planning Officer MDRRMO
	Verify request Forward to the appropriate division for disposition	None	10 Minutes	Research and Planning Officer MDRRMO
	Evaluate request for approval Furnish copy of requested documents	None	10-15 Minutes depending on the requisites	Research and Planning Officer MDRRMO
Receive the requested data and sign in the log book as proof of acceptance	Release the requested document and have the requesting party to sign in the log book	None	5 Minutes	Research and Planning Officer MDRRMO
TOTAL			35 Minutes

4. REQUEST FOR TRAINING

Trainings are conducted by the MDRRMO for organized groups, public and private schools, and public and private offices requiring basic life support and basic first aid training. Certificate of Completion are issued for those who have successfully undergone training.

Office or Division:	MDRRMO – Admin. and Training Division
Classification	Simple
Type of Transaction:	Government to Client
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter of Request Signed by your Academic Heads/School Supervisor (for students)		School or educational institutions requesting for training, lectures or symposia
Letter of Request Signed by your Officer/Supervisor (for other individuals)		Barangay, office or entity requesting for training, lectures or symposia
One (1) Valid ID
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Submits letter request for resource person (at least 1 week before the target date) · In person · Via email	· Receives letter request in person · Acknowledges receipt of request via email	None	3 Minutes Immediately (e-mail)	MDRRMO Staff MDRRMO
Receives approved request on DRRM subject	Endorse request to Municipal DRRM Officer Prepares reply letter to the request with date and time scheduled	None	2 days upon receipt of request	MDRRMO Staff MDRRMO
Assists the Resource Person on the specified date and requirements for the conduct of the training	Delivers the requested DRRM subject during the specified date of the training	None	Within the specified date of the activity/event	Admin and Training Officer MDRRMO
Assist the MDRRMO Training Team/course monitor on the specified date	MDRRMO Training team/course monitor implements/conducts the training within the specified training date	None	Within the specified duration of the training date	Admin and Training Officer MDRRMO
Claim Certificate	Issuance of Certificates	None	Within 1 week after the training	Municipal DRRM Officer MDRRMO
TOTAL		None

Municipal Accounting Office Internal Services

ISSUANCE OF CERTIFICATE OF INCOME TAX WITHHELD FROM EMPLOYEES

Government employees’ income taxes are withheld pursuant to the National Internal Revenue Code. The Certificate of Compensation Payment/Tax withheld is annually given to show proof that tax due to employees had been paid.

Office or Division:	Accounting Office
Classification:	Simple
Type of Transaction:	G2G – Government to Employees
Who may avail:	All the employees of the LGU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Request Letter or state your request.
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter or state your request		Prepares the Requested Documents	None	5 Minutes	Municipal Accountant MAO
2. Wait while the requested document is being prepared		Sign the prepared documents	None	1 Minute	Municipal Accountant MAO
3. Receive the documents requested		Release the documents requested	None	1 Minute	Accounting Staff MAO
TOTAL			None	7 Minutes

Accounting Office Classification: Simple Type of Transaction: G2G – Government to Employees Who may avail: All the employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Letter or state your request. CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit request letter or state your request Prepares the Requested Documents None 5 Minutes Municipal Accountant MAO 2. Wait while the requested document is being prepared Sign the prepared documents None 1 Minute Municipal Accountant MAO 3. Receive the documents requested Release the documents requested None 1 Minute Accounting Staff MAO TOTAL None 7 Minutes

ISSUANCE OF CERTIFICATE OF NET TAKE HOME PAY

Employees shall secure from the Office of the Municipal Accountant the certificates of net take home pay for whatever purpose it may serve them.

Office or Division:	Accounting Office
Classification:	Simple
Type of Transaction:	G2G – Government to Employees
Who may avail:	All the employees of the LGU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Letter or state your request
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter or state your request	Prepares the Requested Documents	None	10 Minutes	Municipal Accountant MAO
2. Wait while the requested document is being prepared	Sign the prepared documents	None	1 Minute	Municipal Accountant MAO
3. Receive the documents requested	Release the documents requested	None	1 Minute	Accounting Staff MAO
TOTAL		None	12 Minutes

ISSUANCE OF CERTIFICATE OF TAX WITHHELD FROM SUPPLIERS

Office or Division:	Accounting Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen / G2B – GOVERNMENT TO BUSINESS ENTITY
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Vouchers indicating tax deductions
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request Letter or state your request.	Prepares the Requested Documents	None	5 Minutes	Accounting staff MAO
2. Wait while the requested document is being prepared	Sign the prepared documents	None	1 Minute	Municipal Accountant MAO
3. Receive the documents requested	Release the documents requested	None	1 Minute	Accounting Staff MAO
TOTAL		None	7 Minutes

PRE-AUDIT & EVALUATE COMPLETENESS OF DOCUMENTS AND SIGNATORIES

Office or Division:	Accounting Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen / G2G – Government to Employees
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Documents/Attachments complete and signed by concerned authorities allotment obligated for the purpose
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Received/verify submitted requirements and attachments	None	3 Minutes	Accounting Staff MAO
	Check if the computations are correct and consistent to all documents	None	3 Minutes	Accounting Staff MAO
	Sign vouchers as to completeness of supporting documents	None	2 Minutes	Municipal Accountant MAO
	Release the vouchers	None	1 Minute	Accounting Staff MAO
TOTAL		None	9 Minutes

PREPARATION OF FINANCIAL STATEMENTS FOR THE MUNICIPALITY

Office or Division:	Accounting Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen / G2G – Government to Government
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Documents/Attachments complete and signed by concerned authorities allotment obligated for the purpose
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit monthly Disbursement vouchers, payrolls and remittances and Liquidation Reports for General Fund, SEF and Trust Fund Transactions	Conduct pre-audit on completeness of Disbursement vouchers, payrolls and remittances and Liquidation Reports for General Fund, SEF and Trust Fund Transactions. Post to General Ledger and Subsidiary Ledger	None	10 Minutes	Accounting Staff MAO
	Review/signed all completed Disbursement Vouchers/Payrolls and other related documents	None	5 Minutes	Municipal Accountant MAO
	Released Copy of all completed and duly signed Disbursement Vouchers and Payrolls	None	3 Minutes	Accounting Staff MAO
	Check and Approve trial balance and supporting schedule	None	5 Minutes	Municipal Accountant MAO
	Forward Financial Statements to COA	None	3 Minutes	Municipal Accountant MAO
TOTAL		None	26 Minutes

SUBMISSION OF DISBURSEMENT VOUCHERS (BARANGAY TRANSACTIONS)

Within ten (10) days after the end of the month, the Barangay Treasurer shall prepare a Transmittal Letter and submit to the Municipal Accountant the original copies of the Disbursement vouchers and supporting documents for the recording in the books of accounts and preparation of barangay financial statements. Copy of such TL, with all the attachments shall be submitted simultaneously to the COA SA/ATL who has direct audit jurisdiction over the barangay.

Office or Division:	Accounting Office
Classification:	Simple
Type of Transaction:	G2G – Government to Goverment
Who may avail:	All Barangays of the LGU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Transmittal Letter
2. Punong Barangay Certification (PBC) (Duplicate for the Municipal Accountant and for COA SA)
3. Personal Appearance of the Barangay Treasurer
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the Disbursement Vouchers and the supporting documents to the employee in-charge for evaluation and review	Evaluates and review submitted documents	None	25 Minutes	Accounting Staff MAO
2. Submit the evaluated and reviewed Disbursement Vouchers and the supporting documents to the Municipal Accountant	Receives the evaluated and reviewed Disbursement Vouchers and the supporting documents and sign the Transmittal Letter	None	5 Minutes	Municipal Accountant MAO
TOTAL		None	30 Minutes

Municipal Agriculture Office External Services

1. DECLARATION OF SUBDIVISION/CONSOLIDATION OF LAND Taxpayers may request for consolidation subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARPO/Operation Land Transfer.

Office or Division:		Municipal ASSESSOR’S OFFICE
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Photocopy or Certified True Copy of TCT			Client
2. Original Copy of TCT for Presentation			Client
3. Tax Clearance/Receipt			Municipal Treasurer’s Office
4. Photocopy of Deed of Sale			Client
5. Photocopy of Transfer Tax			Client
6.Original or Certified True Copy of Certificate Authorizing Registration (CAR)			Bureau of Internal Revenue (BIR)
7.Development Permit (If applicable)			Municipal Planning Development Coordinator
8.Preliminary Approval of Location Clearance (if applicable)			Municipal Planning Development Coordinator
9.Photocopy of Approved Subdivision/Consolidation Plan			Client
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review requirements and Prepare Field Appraisal and Assessment Sheet/ appraise/ assess			None	5 Minutes/per RPU	Municipal Assessor and Staff Municipal Assessor’s Office
	Prepare Tax Declaration, Recommend Approval of Tax Declaration and sign, Encode/Print Notice of Assessment and Tax Declaration andSign Notice of Assessment and Tax Declaration			None	30 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners Copy	Released/File of Documents			None	5 minute	Assessor’s Staff Municipal Assessor’s Office
TOTAL				None	40 Minutes

2. NEWLY DECLARED PROPERTY and BUILDING Taxpayers may request for consolidation or subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARP/Operation Land Transfer.

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For Land 1. Photocopy or Certified True Copy of TCT		Client
2. Original copy of TCT for presentation		Client
3. Approved Subdivision Plan		Bureau of Lands
For Building 1. Request letter for inspection/declaration		Provincial Capitol/Assessor
2. Ocular inspection		Municipal Assessor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review and evaluate requirements	None	5 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s Office	Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review Tax Declaration	None	7 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners Copy	Release/File Documents	None	1 minute	Assessor’s Staff Municipal Assessor’s Office
TOTAL		None	13 Minutes

3. RE-ASSESSMENT OF LAND/BUILDING (Agricultural/Residential/Commercial) Reassessment is an update of all real property assessments, conducted by the Assessor to equalize values among taxpayers and to adjust values to current market conditions.

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Tax Declaration		Municipal Assessor’s Office
2. Request letter for inspection/declaration		Client
3. Ocular inspection		Municipal Assessor’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review and evaluate requirements	None	5 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s Office	Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review Tax Declaration	None	10 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners Copy	Release/File Documents	None	3 Minutes each	Assessor’s Staff Municipal Assessor’s Office
TOTAL		None	18 Minutes

4. SECURING CERTIFIED TRUE COPY OF TAX DECLARATION (CTC) AND VARIOUS CERTIFICATION (No Property/As per Tax Mapping/Property Holdings and Certificate of No Improvement) The Municipal Assessor’s Office provides Certified True Copy of Tax Declaration, Certificate of Property or No Property Holding and Certificate of No Improvements upon the request of the owner or his authorized representatives, as well as any government agency or private entity. This service allows the taxpayers to obtain a duplicate copy of Tax Declaration, listing of his/her Property Holdings, No Property Holdings and No Improvements of his property (idle land or vacant) as reference for payment of taxes and for other purpose .

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Photocopy of TCT		Client
2. Tax Receipt		Provincial Assessor’s Office
3. Location Plan		Bureau of Lands
4. Complete name and address of the interested party in case a Certificate of No Property is requested		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept /verify requirements and type provided information and prepare order of payment	None	5 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Pay the required fees to the Municipal Treasurer’s Office	Accept payment and Issue Official Receipt	100	5 Minutes	Revenue Collection Clerk Municipal Treasurer’s Office
3. Present Official Receipt to Assessor’s Office	Received the O.R. as proof of payment, Print Records and Approve Documents/sign.	None	15 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
4. Claim Owners Copy	Release/File Documents	None	5 minute	Assessor’s Staff Municipal Assessor’s Office
TOTAL		100.00	30Minutes

5. TRANSFER OF OWNERSHIP The Office of the Municipal Assessor issues a new Tax Declaration covering the transfer of ownership of a real property from the previous owner to the new owner.

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Photocopy of TCT or Certified Photocopy of TCT		Registry of Deeds
2. Original Copy of TCT for Presentation		Client
3. Tax Clearance / Receipt of current year		Treasurer’s Office
4. Photocopy of Deed of Sale		Client
5. Original of Certified Photocopy of Certificate Authorizing Registration (CAR)		Bureau of Internal Revenue (BIR)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review/evaluate requirements and type provided information.	None	10 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
	Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review of Tax Declaration	None	10 Minutes	Municipal Assessor Municipal Assessor’s Office
2. Claim Owners Copy	Release/File Documents	None	5 Minutes	Assessor’s Staff Municipal Assessor’s Office
TOTAL		None	25 Minutes

Municipal Assessor’s Office External Services

DECLARATION OF SUBDIVISION/CONSOLIDATION OF LAND

Taxpayers may request for consolidation subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARPO/Operation Land Transfer.

Office or Division:		Municipal ASSESSOR’S OFFICE
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Photocopy or Certified True Copy of TCT			Client
2. Original Copy of TCT for Presentation			Client
3. Tax Clearance/Receipt			Municipal Treasurer’s Office
4. Photocopy of Deed of Sale			Client
5. Photocopy of Transfer Tax			Client
6.Original or Certified True Copy of Certificate Authorizing Registration (CAR)			Bureau of Internal Revenue (BIR)
7.Development Permit (If applicable)			Municipal Planning Development Coordinator
8.Preliminary Approval of Location Clearance (if applicable)			Municipal Planning Development Coordinator
9.Photocopy of Approved Subdivision/Consolidation Plan			Client
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review requirements and Prepare Field Appraisal and Assessment Sheet/ appraise/ assess			None	5 Minutes/per RPU	Municipal Assessor and Staff Municipal Assessor’s Office
	Prepare Tax Declaration, Recommend Approval of Tax Declaration and sign, Encode/Print Notice of Assessment and Tax Declaration andSign Notice of Assessment and Tax Declaration			None	30 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners Copy	Released/File of Documents			None	5 minute	Assessor’s Staff Municipal Assessor’s Office
TOTAL				None	40 Minutes

2. NEWLY DECLARED PROPERTY and BUILDING Taxpayers may request for consolidation or subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARP/Operation Land Transfer.

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For Land 1. Photocopy or Certified True Copy of TCT		Client
2. Original copy of TCT for presentation		Client
3. Approved Subdivision Plan		Bureau of Lands
For Building 1. Request letter for inspection/declaration		Provincial Capitol/Assessor
2. Ocular inspection		Municipal Assessor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review and evaluate requirements	None	5 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s Office	Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review Tax Declaration	None	7 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners Copy	Release/File Documents	None	1 minute	Assessor’s Staff Municipal Assessor’s Office
TOTAL		None	13 Minutes

RE-ASSESSMENT OF LAND/BUILDING

(Agricultural/Residential/Commercial) Reassessment is an update of all real property assessments, conducted by the Assessor to equalize values among taxpayers and to adjust values to current market conditions.

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Tax Declaration		Municipal Assessor’s Office
2. Request letter for inspection/declaration		Client
3. Ocular inspection		Municipal Assessor’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review and evaluate requirements	None	5 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s Office	Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review Tax Declaration	None	10 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners Copy	Release/File Documents	None	3 Minutes each	Assessor’s Staff Municipal Assessor’s Office
TOTAL		None	18 Minutes

SECURING CERTIFIED TRUE COPY OF TAX DECLARATION (CTC) AND VARIOUS CERTIFICATION

(No Property/As per Tax Mapping/Property Holdings and Certificate of No Improvement) The Municipal Assessor’s Office provides Certified True Copy of Tax Declaration, Certificate of Property or No Property Holding and Certificate of No Improvements upon the request of the owner or his authorized representatives, as well as any government agency or private entity. This service allows the taxpayers to obtain a duplicate copy of Tax Declaration, listing of his/her Property Holdings, No Property Holdings and No Improvements of his property (idle land or vacant) as reference for payment of taxes and for other purpose .

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Photocopy of TCT		Client
2. Tax Receipt		Provincial Assessor’s Office
3. Location Plan		Bureau of Lands
4. Complete name and address of the interested party in case a Certificate of No Property is requested		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept /verify requirements and type provided information and prepare order of payment	None	5 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
2. Pay the required fees to the Municipal Treasurer’s Office	Accept payment and Issue Official Receipt	100	5 Minutes	Revenue Collection Clerk Municipal Treasurer’s Office
3. Present Official Receipt to Assessor’s Office	Received the O.R. as proof of payment, Print Records and Approve Documents/sign.	None	15 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
4. Claim Owners Copy	Release/File Documents	None	5 minute	Assessor’s Staff Municipal Assessor’s Office
TOTAL		100.00	30Minutes

TRANSFER OF OWNERSHIP

The Office of the Municipal Assessor issues a new Tax Declaration covering the transfer of ownership of a real property from the previous owner to the new owner.

Office or Division:	Municipal ASSESSOR’S OFFICE
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Photocopy of TCT or Certified Photocopy of TCT		Registry of Deeds
2. Original Copy of TCT for Presentation		Client
3. Tax Clearance / Receipt of current year		Treasurer’s Office
4. Photocopy of Deed of Sale		Client
5. Original of Certified Photocopy of Certificate Authorizing Registration (CAR)		Bureau of Internal Revenue (BIR)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept/review/evaluate requirements and type provided information.	None	10 Minutes	Municipal Assessor and Staff Municipal Assessor’s Office
	Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review of Tax Declaration	None	10 Minutes	Municipal Assessor Municipal Assessor’s Office
2. Claim Owners Copy	Release/File Documents	None	5 Minutes	Assessor’s Staff Municipal Assessor’s Office
TOTAL		None	25 Minutes

Municipal Budget Office Internal Services

1. EVALUATE AND RECOMMEND TO BARANGAY OFFICIALS MATTERS AFFECTING BARANGAY BUDGET

Office or Division:	Municipal Budget Office
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	33 Barangays
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Present the barangay Budget	Checked, Reviewed and discussed the matters affecting barangay Budget	None	15 Minutes	Municipal Budget Officer Municipal Budget Office
	Advised possible solution to the problem	None	5 Minutes	Municipal Budget Officer Municipal Budget Office
TOTAL		None	25 Minutes

2. ISSUANCE OF CERTIFICATE OF APPROPRIATION/AVAILABILITY OF FUNDS

Office or Division:	Municipal Budget Office
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	Municipal Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Letter Request of Appropriation/Availability of funds		Department Heads
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit letter of request	Received/checked and verified letter of request	None	10 Minutes	Municipal Budget Officer Municipal Budget Office
	Prepare the certification letter	None	5 Minutes	Budget Officer II Municipal Budget Office
	Submit the letter for signature	None	5 Minutes	Municipal Budget Officer Municipal Budget Office
	Release the certification	None	3 Minutes	Budget Officer II Municipal Budget Office
TOTAL		None	23 Minutes

3. RENDER TECHNICAL SERVICES IN THE PREPARATION OF BARANGAY’S BUDGET Barangay Treasurers needing help in the preparation of their Barangay Annual Budget

Office or Division:	Municipal Budget Office
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	33 Barangays
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Letter Request of Appropriation/Availability of funds		Department Heads
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit Barangay Budget	Received the barangay budget for review	None	5 Minutes	Bookbinder II Municipal Budget Office
	Reviewed the barangay budget	None	15 Minutes	Municipal Budget Officer Municipal Budget Office
	Discussed the barangay budget with the barangay treasurer	None	15 Minutes	Municipal Budget Officer Municipal Budget Office
TOTAL		None	35 Minutes

4. SIGNED/RECORD OF ALLOTMENTS AND EXPENDITURESOF DIFFERENT OFFICES BASED ON THE APPROVED ANNUAL BUDGET

Office or Division:	Municipal Budget Office
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Letter Request of Appropriation/Availability of funds		Department Heads
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit vouchers	Received /checked vouchers for availability of funds	None	5 Minutes	Admin Aide III Municipal Budget Office
	Control the vouchers	None	5 Minutes	Budget Officer II/ Bookbinder II/ Admin Aide III Municipal Budget Office
	Submit the vouchers for signature	None	5 Minutes	Municipal Budget Officer Municipal Budget Office
	Released the vouchers	None	3 Minutes	Municipal Budget Officer Municipal Budget Office
TOTAL		None	18 Minutes

Municipal Civil Registrar’s Office External Services

1. APPLICATION FOR MARRIAGE LICENSE Before getting married, each of the contracting parties must file separate sworn applications for Marriage License with the proper Municipal Civil Registrar of the place where either or both of the contracting parties reside. Marriage licenses are valid in any part of the Philippines for period of 120 days from the date of issue. They are automatically if the contracting parties are married with this period

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing marriage license
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Certificate True/Photocopy of birth certificate of applicants		Philippine Statistic Authority
2. Pre-Marriage Counseling Certificate		Pop-Com
3. Parents’ advice for applicants who are 21 and under 25 years old
4. Parents’ consent for applicants who are 18 and under 21 years old
5. Certificate of No Marriage (CENOMAR). May or may not be required		Philippine Statistic Authority
6. Death Certificate of the deceased spouse if applicant’s status is widow or widower		Philippine Statistic Authority
7. Court Decision and Certificate of Finality if former marriage was annulled or declared null and void		Regional Trial Court
8. Copy of the Decree of Divorce or Divorce Certificate, if divorced		Place where it was dissolved
9. For Foreign Applicants: a. Legal Capacity to Contract Marriage or Affidavit of No Legal Impediment to Contract Marriage issued and sworn from the embassy of the foreign applicants;		Philippine Embassy Manila
10. Valid passport – photocopy of the page where the picture of the applicant and the page where the date of arrival of the same appear (2 copies)		Applicant
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide document	Verify the record, prepare the certification and sign the processed document	None	14 Minutes	Bookbinder IV/ Bookbinder II/ Civil Registrar Officer MCRO
2. Pay fees	Issue order of payment	Based on the 2015 Revised Revenue Code	5 Minutes	Revenue Collection Clerk MCRO
· After the 10 days posting 3. Claim requested document	Release the requested document to client	None	1 Minute	Bookbinder IV/ Bookbinder II MCRO
TOTAL			20 Minutes

2. COPY OF BIRTH, MARRIAGE, DEATH AND OTHER CIVIL REGISTRY DOCUMENTS Civil registry documents such as birth, marriage and death certificates maybe availed of by securing a certified true copy from the Municipal Civil Registry Office. Any person/individual concerned or his/her duly authorized person can secure a copy of registered civil registry documents.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing copy of birth, marriage, death and other civil registry documents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide information	Verify the record, prepare the certification and sign the processed document	None	13 Minutes	Bookbinder IV/ Bookbinder II/ Civil Registrar Officer MCRO
2. Pay fees	Issue order of payment	Based on the 2015 Revised Revenue Code	2 Minutes	Revenue Collection Clerk MCRO
3. Claim requested document	Release the requested document to client	None	1 Minute	Bookbinder IV/ Bookbinder II MCRO
TOTAL			16 Minutes

3. DELAYED REGISTRATION OF BIRTH BIRTH CERTIFICATE: Republic Act No.3753 mandates the establishment of a Civil Registration in the Philippines where acts events, legal instrument and court decrees concerning the civil status of persons shall be recorded. The birth of a child, being a vital event for a person from the time of birth at all the Civil Registrar of the Municipality where the birth occurred.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing delayed registration of birth
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. For persons less than eighteen (18) years old. a. Affidavit of Delayed Registration signed by the father, mother or guardian, or the child himself, if he is of understanding capacity		Notary Public
b. Any two (2) of the following documentary evidence which may show the name of the child, date and place of birth and the name of the parents. – Baptismal Certificate – Voter’s Certification – Transcript of Records – Valid ID’s – Marriage Certificate of Parents – Negative Result from the PSA		Applicant
c. Affidavit of Two (2) Disinterested Persons who might have witnessed or have known about the birth of the child.		Notary Public
d. Other documents as maybe required by the Municipal Civil Registrar.
LIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept and evaluate submitted requirements Prepare document, issue order of payment and advice schedule of release	None	5 Minutes	Bookbinder IV/ Bookbinder II MCRO
2. Pay the required fees to the Municipal Treasurer’s Office	Accept payment and Issue Official Receipt	100.00	2 Minutes	Revenue Collection Clerk MCRO
· After 10 days Posting 3.Claim requested document	Release the requested document to client	None	1 Minute	Bookbinder IV/ Bookbinder II MCRO
TOTAL		100.00	8 Minutes

4. DELAYED REGISTRATION OF DEATH DEATH CERTIFICATE. The spouse or nearest relative who has knowledge of the death of a person who died without medical assistance must report the same within 48 hours. The municipal Health Office examines the cause of death signs the death certificate, and directs the registration of the death certificate of the Municipal Civil Registry within the reglamentary period of 30 days.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing delayed registration of death
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Affidavit of Delayed Registration		Notary Public
2. Affidavit of Two (2) Disinterested Persons		Notary Public
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept and evaluate submitted requirements Prepare document, issue order of payment and advice schedule of release	None	5 Minutes	Bookbinder IV/ Bookbinder II MCRO
2. Pay the required fees to the Municipal Treasurer’s Office	Accept payment and Issue Official Receipt	150.00	2 Minutes	Revenue Collection Clerk MCRO
3. Claim requested document	Release the requested document to client	None	1 Minute	Civil Registrar Officer/ Bookbinder IV/ Bookbinder II MCRO
TOTAL		150.00	8 Minutes

5. DELAYED REGISTRATION OF MARRIAGE MARRIAGE CERTIFICATE: Before getting married, each of the contracting parties must file separate sworn application for Marriage License with the proper City/Municipality Civil Registrar of the place where either or both of the contracting parties reside. Marriage Licenses are valid in any part of the Philippine for a period 120 days from the date of issue. They are automatically cancelled if the contracting parties are married within this period. For ordinary marriages, the time for submission of the Certificate of Marriage is 15 days following the solemnization of marriage. For marriages exempt from the license requirement, the prescribed period is 30 days.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing delayed registration of marriage
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Affidavit of Delayed Registration		Notary Public
2. Affidavit of Two (2) Disinterested Persons		Notary Public
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept and evaluate submitted requirements Prepare document, issue order of payment and advice schedule of release	None	5 Minutes	Bookbinder IV/ Bookbinder II MCRO
2. Pay the required fees to the Municipal Treasurer’s Office	Accept payment and Issue Official Receipt	100.00	2 Minutes	Revenue Collection Clerk MCRO
3. Claim requested document	Release the requested document to client	None	1 minute	Bookbinder IV/ Bookbinder II MCRO
TOTAL		100.00	8 Minutes

6. TIMELY REGISTRATION OF MUNICIPAL FORMS (BIRTH CERTIFICATE) BIRTH CERTIFICATE: Republic Act No.3753 mandates the establishment of a Civil Registration in the Philippines where acts events, legal instrument and court decrees concerning the civil status of persons shall be recorded. The birth of a child, being a vital event for a person must be registered within 30 days from the time of birth at all the Civil Registrar of the Municipality where the birth occurred.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing Birth Certificate
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
FOR BIRTH CERTIFICATE: A. Four (4) copies of Certificate of live birth dully accomplished correctly, completely and signed proper parties. (Data supplied in the certificate must be typewritten and must have no erasures.)		Municipal Civil Registrar
B. For illegitimate but acknowledged child. 1. Affidavit of Admission of Paternity (AAP)- illegitimate children born on 03 August 1988 to 18 March 2004 may still be acknowledged by the father through an AAP but cannot use the surname of the father under Republic Act No.9255. A petition in court may be filed in order that the child can use the surname of the father.		Municipal Civil Registrar
2. For the persons whose parents are not married at the time of the child’s birth. a. Affidavit to Use the Surname of the Father (AUSF) – If the child is six (6) years old and below, the mother is the one who executes the AUSF pursuant to Art.213 (2) of the Family Code. b. Sworn Attestation – If the child is seven (7) – seventeen (17) years old, the child will execute the AUSF with attestation of the mother.		Municipal Civil Registrar Municipal Civil Registrar Municipal Civil Registrar
3.Negative result of Birth from the Philippine Statistics Authority (PSA).		Philippine Statistic Authority (PSA)
4. For persons eighteen (18) years old and above. a. All the requirements for a child less than eighteen (18) years old; b. Marriage Certificate (if married)		Municipal Civil Registrar
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Prepare and process documents	None	5 Minutes	Bookbinder II/ Admin. Aide I MCRO
2. Counter check information provided and sign documents	Review and sign processed document and issue order of payment	None	2 Minutes	Municipal Civil Registrar/ Bookbinder II/ Admin. Aide I MCRO
3. Pay the required fees to the Municipal Treasurer’s Office	Accept payment and Issue Official Receipt	100.00	2 Minutes	Revenue Collection Clerk MCRO
4. Claim requested document	Release processed document	None	1 minute	Municipal Civil Registrar/ Bookbinder II/ Admin. Aide I MCRO
TOTAL		Php 100	10 Minutes

7. TIMELY REGISTRATION OF MUNICIPAL FORMS (DEATH CERTIFICATE) DEATH CERTIFICATE. The spouse or nearest relative who has knowledge of the death of a person who died without medical assistance must report the same within 48 hours. The municipal Health Office examines the cause of death signs the death certificate, and directs the registration of the death certificate of the Municipal Civil Registry within the reglamentary period of 30 days.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing Death Certificate
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Four (4) copies of Death Certificate duly accomplished correctly, completely and signed by proper parties. (Data supplied in the certificate must be typewritten and must have no erasures.)		Municipal Civil Registrar
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide information	Prepare and type provided information and review and signed document	None	7 Minutes	Bookbinder II/ Admin. Aide I/ Civil Registrar Officer MCRO
2. Pay fees	Accept payment and Issue O.R.	150.00	2 Minutes	Revenue Collection Clerk MCRO
3. Claim requested document	Received and Registered document	None	1 Minute	Bookbinder II/ Admin. Aide I MCRO
TOTAL		Php 150.00	10 Minutes

8. TIMELY REGISTRATION OF MUNICIPAL FORMS (MARRIAGE CERTIFICATE) MARRIAGE CERTIFICATE: Before getting married, each of the contracting parties must file separate sworn application for Marriage License with the proper City/Municipality Civil Registrar of the place where either or both of the contracting parties reside. Marriage Licenses are valid in any part of the Philippine for a period 120 days from the date of issue. They are automatically cancelled if the contracting parties are married within this period. For ordinary marriages, the time for submission of the Certificate of Marriage is 15 days following the solemnization of marriage. For marriages exempt from the license requirement, the prescribed period is: 30 days.

Office or Division:	Municipal Civil Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins securing Marriage Certificate
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Four (4) copies of Marriage Certificate duly accomplished correctly, completely and signed by proper parties. (Data supplied in the certificate must be typewritten and must have no erasures.)		Municipal Civil Registrar
2. Negative result of Marriage from the Philippine Statistics Authority (PSA).		Philippine Statistic Authority (PSA)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit requirements and provide information	Accept requirements and type provided information and Inform client about the 10-day processing	None	7 Minutes	Bookbinder II/ Admin. Aide I MCRO
2. Pay fees	Accept payment and Issue Official Receipt	400.00	2 Minutes	Revenue Collection Clerk MCRO
3. Claim requested document	Release Marriage License/ Marriage Certificate	None	1 Minute	Bookbinder II/ Admin. Aide I MCRO
TOTAL		Php 400.00	10 Minutes

Municipal Engineering Office External Services

1. SECURING BUILDING PERMIT, ANCILLARY PERMITS AND ACCESSORY PERMIT The Local Building Official Division is primarily is responsible for the issuance of Building Permits, Ancillary Permits (Sanitary/Plumbing, Electrical, Mechanical), Accessory Permits (Ground Preparation & Excavation, Demolition, Fencing and Signage) and other related permits as mandated by law particularly the National Building Code (P.D 1096) and its Implementing Rules and Regulations in order to promote public safety, order and welfare towards a sustainable and sound environment catering to Candaba, Pampanga’s development. A Building Permit is required by any person, firm or corporation to erection, construction, alteration, major repair or renovation or conversion of any building of structure.

Office or Division:	Municipal Engineer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any legal owner or authorized person by the owner of a lot with the intention to use, develop or construct structure on the specific lot stipulated in the application for Building Permit, Ancillary Permit and Accessory Permit
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Accomplished Application Form		Municipal Engineering Office/ Can Be downloaded in Municipal Portal (NOTE: ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
2. A. In case the applicant is the registered owner of the lot		Applicant
1. Certified True Copy of Transfer of Certificate of Title (TCT)		Applicant
2. Tax Clearance		Applicant
B. In case the applicant is not the registered owner of the lot		Applicant
1. Duly notarized contract of the lease of absolute deed of sale or contract to sell or an authority to construction form the owner		Applicant
2. Certified True Copy of Transfer of Certificate of Title (TCT)		Applicant
3. Tax Declaration		Applicant
4. Tax Clearance		Applicant
3. Complete Set of Plans		Applicant
4. Bill of Materials		Applicant
5. Specification		Applicant
6. Lot Plan		Applicant
7. Location Clearance		Municipal Engineering Office/ Can Be downloaded in Municipal Portal (NOTE: ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
8. Specimen signature, photo copy of PRC ID AND ptr OF Engr. and Arch. concern		Applicant

9. Structural computation and plan for building more than one story		Applicant
10. Barangay construction clearance		Barangay Captain
Note: All requirement must be provided in 5 copies
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit fully accomplished application forms and requirements	Receive and check fully accomplished forms and requirements, Endorseto BFP for Fire Protection Certificate, Evaluate and Asses the plan for fees and order of payment and advise to pay at Municipal Treasurer’s Office (MTO)	None	4 hours and 10 Minutes	Municipal Engineer/ Building Official/ Admin Aide I MEO
2.Pay corresponding fees	Accept payment and issue official receipt (OR)	Based on P.D. 1096 National Building Code of the Phil.	5 Minutes	Revenue Collection Clerk MEO
3. Proceed to Municipal Engineer’s Office and submit photocopy of OR and Receive building and other related permits	Attach photocopy of OR to the duplicate copy of order of payment and Prepare Building Permit and other related permits and Record and release Building and other related permits	None	5 Minutes	Municipal Engineer/ Building Official/ Admin Aide I MEO
TOTAL			4 hours and 20 Minutes

2. SECURING ELECTRICAL PERMIT The Local Building Official Division is primarily is responsible for the issuance of Electrical Permits to all residential, commercial and any establishment and institutional that there is no electrical interconnection in order to secure all necessary requirements.

Office or Division:	Municipal Engineer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any legal owner or authorized person by the owner of a lot with the intention to use, residential or any establishment without electrical connection.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
GOVERNMENT LOT		ALL FORM CAN BE DOWNLOADED IN OUR PORTAL (NOTE: ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
1. Waiver (Government)		Municipal Engineering Office
2. Barangay Clearance		Barangay Captain
3. Cedula		Municipal Treasurer’s Office/Barangay
4. Business Permit		Municipal Treasurer’s Office
PRIVATE LOT		ALL FORM CAN BE DOWNLOADED IN OUR PORTAL (NOTE: ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
1. Waiver (Private)		Municipal Engineering Office
2. Land Title/Tax Declaration		Applicant
3. Barangay Clearance		Barangay Captain
4. Cedula		Municipal Treasurer’s Office/Barangay
5. Business Permit		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Received and check all requirements if Government or Private, Evaluate requirements if is complete, Prepare d Electrical Permit, Approved Electrical Permit and advise client to pay the permit and proceed to BFP			5 Minutes	Municipal Engineer/ Building Official/ Admin Aide III/J.O. MEO
2. Payment of electrical permit	Accept payment and Issued Official Receipt Proceed to engineering office		Php 100.00	5 Minutes	Revenue Collection Clerk MEO
3.Present O.R. and Claim electrical permit and proceed to Office of the Mayor for approval	Encode O.R. No. and Issued/Approved Electrical Permit and Record and File Duplicate Copy and File duplicate copy of electrical permit and all requirements, Advise applicant to proceed Mayor’s Office to get Mayor’s Permit			5 Minutes	Municipal Engineer/ Building Official/ Admin Aide III/J.O. MEO
TOTAL				15 Minutes

3. SECURING CERTIFICATE OF OCCUPANCY The Local Building Official Division is primarily responsible for the issuance of Certificate of Occupancy/Use before occupying a building or structure, as mandated by law (P.D. 1096). It is also a prerequisite/requirement in order to avail the assistance of various financial institution such as Pag-ibig, Banks, etc. Any person, firm or corporation who has secured the Building Permit and whose building or structure has been completed in its phase of construction can avail this service.

Office or Division:	Municipal Engineer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any legal owner or authorized person by the owner of a lot with the intention to use, develop or construct structure on the specific lot stipulated in the application for Building Permit, Ancillary Permit and Accessory Permit
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.Building Permit			Municipal Engineering Office/Can Be Downloaded at municipal portal (NOTE: ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
2.Two(2) sets construction logbook duly signed and sealed by licensed professional			Applicant
3. Two (2) sets of as built plans			Applicant
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Owner of Building/Structure		Receive and check fully accomplished requirement, Assess As Build Plan for additional fee’s, if any, Prepared order of payment and signed the documents and Advise the applicant to pay at Municipal Treasurer’s Office (MTO	None	8 Minutes	Municipal Engineer/ Building Official/ Admin Aide I MEO
2.Pay corresponding fees		Accept payment and issue official receipt (OR)	Based on the 2015 Revised Revenue Code	5 Minutes	Revenue Collection Clerk MEO
3. Proceed to Municipal Engineer’s Office and submit photocopy of OR and Receive building and other related permits		Issued/Approved Occupancy Permit and Record and File Duplicate Copy	None	2 Minutes	Municipal Engineer/ Building Official/ Admin Aide I MEO
TOTAL				15 Minutes

Municipal Health Office External Services

1. DENTAL SERVICES Good dental or oral care is important to maintaining healthy teeth, gums and tongue. Oral problems including bad breath, dry mouth, canker or cold sores, TMD, tooth decay, or thrush are all treatable with proper diagnosis and care. The Municipal Health Office through the 3 RHU’s provide dental services to any person/individual.

Office or Division:	Municipal Health Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins in need of dental services
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Request dental check-up	Prepare (new patient)/ Retrieve (old patient) record and register patient Issue payment request	None	5 Minutes	Public Health Dentist MHO
2. Pays at the Municipal Treasurer’s Office	Receive payment and issue receipt	P 150.00	5 Minutes	Revenue Collection Clerk I MHO
3.Undergo Oral Examination	Conduct Oral Examination	None	5 Minutes	Public Health Dentist MHO
4.Undergo Tooth Extraction	Conduct Tooth Extraction	None	15 Minutes	Public Health Dentist MHO
5.Receive prescription and health education	Prescribe and health educate based on the diagnosis	None	5 Minutes	Public Health Dentist MHO
6.Request Medical Certificate (Optional)	Issue medical certificate per request	None	10 Minutes	Rural Health Midwife or alternate MHO
7.Claim medicines	Dispense medicines	None	5 Minutes	Rural Health Midwife or alternate MHO
TOTAL		150.00	40 Minutes plus 10 Minutes issuance of medical certificate

2. IMMUNIZATION SERVICES The objective of this immunization services is to immunize children 0 – 12 months old from the immunizable childhood diseases. Namely Polio, Pneumonia, Rotavirus, Diptheria, Pertussis, Tetanus, Hepatitis B, Influenza, Mumps, Measles, Rubella and Tuberculosis.

Office or Division:	Municipal Health Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Children 0-12 months old
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Early Childhood Care and Development Card/ Growth Monitoring Card/Booklet ni Nanay at ni Baby		Rural Health Unit or Barangay Health Station
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Mother bring her child for vaccination	Prepare (new patient)/ Retrieve (old patient) record and register patient	None	5 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
2.Child undergo vital signs taking, height and weight measurements and assessment	Take vital signs, height and weight measurements, assess for any presence of illness	None	10 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
3.Child receive vaccination needed/scheduled	Administer vaccination needed/scheduled	None	10 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
4.Mother receive health education and schedule of follow-up	Give health education and schedule of follow-up	None	5 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
TOTAL			30 Minutes

3. MATERNAL CARE PROGRAM The Municipal Health Office through the 3 Rural Health Units’ and Barangay Health Stations provide maternal care services to pregnant, lactating and any women of reproductive age group. It includes the different services of prenatal, antenatal and postpartum care in order to protect the mothers from any complications and have safe deliveries.

Office or Division:	Municipal Health Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Pregnant women
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Home-Based Maternal Record (HBMR) or Booklet ni Nanay at ni Baby		Rural Health Unit or Barangay Health Station
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Request check up	Prepare (new patient)/ Retrieve (old patient) record and register patient	None	5 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
2.Undergo interview on Obstetric History and physical examination	Interview on Obstetric History and conduct Physical Examination	None	15 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
3.Undergo Dental Examination	Conduct Dental Examination	None	10 Minutes	Public Health Dentist
4.Receive request	Request for urinalysis, hemoglobin, blood typing, syphilis screening and HBsAg Test	None	5 Minutes	Public Health Nurse/Rural Health Midwife or alternate MHO
5.Receive prescription health education, Tetanus Toxoid Vaccination and schedule of follow-up	Prescribe and health educate, administer Tetanus Toxoid and give schedule of follow-up	None	20 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
6.Claim medicines	Dispense medicines	None	5 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
TOTAL			60 Minutes

4. OUTPATIENT CONSULTATION SERVICES The Municipal Health Office through the 3 Rural Health Units’ and Barangay Health Stations provide medical assistance to any person/individual. It uses the PRIMARY HEALTH CARE APPROACH in rendering general consultation by assessing, diagnosing, treating illnesses and gives appropriate medical services of minor cases. Major cases are referred to San Luis District Hospital and Arayat District Hospital and Jose B. Lingad Memorial Regional Hospital for Rural Health Unit I patients, while for Rural Health Unit II at Baliuag District Hospital, San Luis District Hospital and even at Jose B. Lingad Memorial Regional Hospital and lastly Rural Health Unit III at San Miguel District Hospital, and Gapan District Hospital.

Office or Division:	Municipal Health Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All walk-ins in need of medical services
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Request medical consultation/check-up	Prepare (new patient)/ Retrieve (old patient) record and register patient	None	5 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
2.Undergo medical examination and treatment or referral	Conduct medical examination and treatment, prescribe medication or issue referral slip	None	15 Minutes	Municipal Health Officer/ Rural Health Physician MHO
3.Receive health education and schedule follow-up	Health educate based on the diagnosis and schedule follow-up	None	10 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
3.Request Medical Certificate (if needed)	Issue medical certificate per request	None	10 Minutes	Public Health Nurse/ Rural Health Midwife or alternate
4.Claim medicines	Dispense medicines	None	5 Minutes	Public Health Nurse/ Rural Health Midwife or alternate MHO
TOTAL			35 Minutes plus 10 Minutes issuance of medical certificate

5. SECURING A SANITARY PERMIT AND HEALTH CARD Sanitary permit is a provision from the Code of Sanitation of the Philippines under Presidential Decree #856 implemented by the Department of Health. The Sanitary Permit is required before the operation of such establishments. The Municipal Health Office issues a Sanitary Permit to operate in all business establishments after the actual inspection for first time establishments and after complying with all the requirements needed. Valid for 1 year ending 31 Dec, but for new Food Establishments sanitary permit will be valid up to 31 Dec of the current year, renewable every year Sanitary permit will be issued only upon compliance to at least a satisfactory rating and existing sanitation standards for Food Establishments. Health cards are being used to operators and employees after a thorough Physical Examination with attached laboratory requirements. In some instances, this card is granted after attending the Food Handler’s Class to all Food Handlers. Issued after the required physical and medical examinations and immunizations (EHS Form No. 102-A, B, C) Renewed every six months, year or as often as required by local ordinance.

Office or Division:		Municipal Health Office
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		Residents and non-residents of Candaba who secure sanitary permit for purpose of running/establishing a business in the municipality. Residents and non-residents of Candaba who secure health card for purpose of handling/non-handling food in the area.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
A. Public Places like market, clinics, resort, cockpit arena, groceries etc.
1. Sanitary Plan – signed and sealed			Registered Sanitary Engineers with ID
2. Photo of Sanitary Facilities 1:50			Applicant
3. ECC			DENR
4. Business Name			DTI
5. Pollution Control Officer Contract (Optional)
6. Bacteriological Exam of water source; physical-chemical analysis
7. License to operate			DENR
8. First AID Kit/Corner
9. Health Certificate Requirements:			Municipal Health Office
Ø Fecalysis			Accredited Laboratories
Ø Urinalysis
Ø Chest X-Ray (PA View)
Ø Drug Test
Ø HbsAg
B. Industrial Establishment/Memorial
1. ECC			DENR
2. License to operate			DENR
3. Lot Title			RD, Contract or Lease
4. Business Name			DTI
5. Pollution Control Officer Contract
6. Waste water treatment facilities plan/picture
7. Engineer’s Report and Plan of water supply source it 3’’ and above Operational clearance
8. Sanitary plan-drainage line/waterline/ WTF			Registered Sanitary Engineer
9. HLURB Zoning permit			MPDC and SB
10. If required; Health Certificate			Municipal Health Office
Ø prior to complying of requirements			Accredited Laboratories
Ø urinalysis
Ø Fecalysis
Ø CXR (PA VIEW)
C.Food Establishment/Food Processing/Ambulant Vendor
1. Sanitary plan			Registered Sanitary Engineer
2. Grease trap or equal process
3. Waste water treatment facility design and provision
4. Food and drug permit
5. Business name			DTI
6. National Meat Inspection service clearance
7. Bacteriological; physical-chemical result of drinking water source= with certificate of potability from local health officer			Accredited Laboratories
8. Photos of sanitary facilities= lavatories/CR etc.
9. Insect and vermin control measure
10. Food handlers training
11. First aid room with medical supplies and first aider
12. Ambulant vendors= only packed/bottled/canned food should be sold			Municipal Health Office
Ø Fecalysis			Accredited Laboratories
Ø CXR (PA VIEW)
Ø Urinalysis
Ø HbsAg
Ø Drug Test
Ø Others;
D. Water Works Requirements
1. Endorsement			Municipal Health Office
2..Inspection report			Sanitary Inspector
3. Water site clearance			Municipal Health Office
4. Certified with potability			Municipal Health Office
5. Physical/Chemical/Bacteriological Analysis			Accredited Laboratories
> RAW
> PRODUCT
6. Sanitary plan			Registered Sanitary Engineer
7. Development Plan/Site Development Plan
8. Feasibility Study
9. ECC			DENR
10. SB Resolution – Development Permit			SB
11. Barangay Clearance			Barangay Hall
B. Water Refilling Station
a. Sanitary Plan			Registered Sanitary Engineer
b. Sanitary Engineer Report			Registered Sanitary Engineer
c. Certified Water Operator Training Course (40 hours)
d. Water Test:
a. Physical/Chemical Test – (every 6 months)			Accredited Laboratories
i. RAW
ii. Finish Product
b..Bacteriological Test			Accredited Laboratories
i. RAW – every 6 months
iii. Finish Product – every month
e. Certificate of Potability			Municipal Health Office
f. Health Certificate			Municipal Health Office
a. Fecalysis			Accredited Laboratories
b. CXR (PA VIEW)
c. Urinalysis
d. HbsAg
e. Drug Test
f. Others;
g. Endorsement letter			Sanitation Inspector
h. Endorsement letter			Municipal Health Office
i. Endorsement letter			Provincial Health Office
j. Operational Permit			DOH-RO 3
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Fill-up/ submit application form and process all necessary requirements	Review/check completeness of requirements A. Renewal B. New Applicants Schedule conduct of inspection		Base of the 2015 Revised revenue Code	5 Minutes	Rural Sanitary Inspector or Alternate MHO
2.Assist in the conduct of onsite inspection	Conduct onsite inspection and prepare report, if needed		None	20 Minutes excluding travel time	Rural Sanitary Inspector or Alternate MHO
3.Claim Permit	Issuance of Permit		None	5 Minutes	Municipal Health Officer / Rural Health Physician Rural Sanitary Inspector or Alternate MHO
TOTAL			None	30 Minutes

6. SWABBING SERVICES Testing plays a key role in our efforts to contain and mitigate the COVID-19 pandemic by identifying infected individuals to help prevent further person-to-person transmission of COVID-19. Detect the virus from a respiratory specimen taken via a nose or throat swab. Swabbing of Symptomatic and Close Contact patients in our municipality helps to decreases our cases, protect others and safety of everyone.

Office or Division:	Municipal Health Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All symptomatic and Close contact of Index patients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Must be contact traced for Symptomatic patients
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Contact trace by Midwife or nurse in-charge in barangay -Lockdown	Assess by Nurse in charged (MESO) for swabbing -Barangay official tag the house with yellow ribbon	None	10-15 minutes	Midwife Nurses Barangay Captain and Officials in-charged
2. Assess and for approval of Dra. Manimbo (MHO)	Assessment and approved done by MHO If asymptomatic no need for swab.	None	10 Minutes	MHO
3. For swabbing (For schedule of Antigen Testing by MESO)	-Schedule to be announce at Group chat. -List for swabbing will be posted at Group chat. -Approved by MHO and MESO	None	5 Minutes	Public Health Nurse MHO
4. Day of Swabbing	-Assess by Medical Technologist, Midwife and Nurses – Instruct the patient for proper swabbing	None	15 seconds	Medical Technologist Public health Nurse Midwife
5.Instruction of Quarantine Days	-Instruction from Nurses and Midwife for patient quarantine days. (7 days for positive antigen) (Close contact with no symptoms 0 day of quarantine day, depend the approval of MHO)	None	2 Minutes	MHO Public health Nurse Midwife
6.Covid-19 kits medicines	-Dispense of FREE covid-19 kits from Municipal and Provincial (depend on availability)	None	2 Minutes	Rural Health Midwife BHW
TOTAL		0	28 Minutes and 15 seconds in process

7. ISOLATION / QUARANTINE SERVICES Much of the work in identifying and evaluating potential sites for isolation should be conducted in advance of an outbreak as part of preparedness planning. Each jurisdiction should assemble a team to identify appropriate locations and resources for community isolation facilities, establish procedures for activating them, and coordinate activities related to patient management.

Office or Division:	Municipal Health Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Asymptomatic & Symptomaticpatients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Must be contact tracedSymptomatic patients
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Contact trace by Midwife or nurse in-charge in barangay -Lockdown	Assess by Nurse in charged (MESO) for swabbing -Barangay official tag the house with yellow ribbon	None	10 minutes	Midwife Nurses Barangay Captain and Officials in-charged
2. Assess and for approval of Dra. Manimbo (MHO)	Assessment and approved done by MHO	None	10 Minutes	MHO
3. Preparation of Documents	-Prepare by Midwife and Nurse in charged -Checked by MESO	None	5 Minutes	Public Health Nurse Midwife
4. For Approval of Province	-Encode the Asymptomatic and Symptomatic patient at the portal of the Provincial (wait for the announce of line up of the patients to be transferred to their facility)	None	12 hours	Provincial Health Office Staff
5. For Transfer -Asymptomatic Patients (Mexico Isolation&Miyabe court) -Symptomatic Patients (DPMMH &Lubao Isolation)	-Requirements of the patients must be given to them -Assessment done by Nurses and Doctors of Provincial -Transfer of patient c/o Municipal Health Office (marked Vehicle)	None	2 hours	Provincial Health Office
6.Monitoring of Patients	-Monitoring, Food and medicines of the patient’s c/o Provincial Health Staff. (if no available medicine in Facility c/o relatives of the patients.	None		Provincial Health Office
7. Discharged of patients	-Discharged planning and assessment upon the approval of Provincial Doctor in the certain facility.	Depends on Philhealth Coverage and length of stay at the Facilty		Provincial Health Office
TOTAL		0	14hours and 25 minutes Depends in the stay of the patient in the Facility

Municipal Mayor’s Office External Services

1. ISSUANCE OF MAYOR’S PERMIT (ELECTRICAL PERMIT PELCO) Mayor’s Permit is hereby granted for the installation of electric meter thru Pelco.

Office or Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Barangay Clearance		Barangay Hall
2. Application Form		Municipal Engineering Office
3. Certificate of Inspection		Bureau of Fire Protection
4. Community Tax Certificate (Cedula)		Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Received/verify submitted requirements and prepare the Mayor’s Permit and to be sign by Mayor	None	10 Minutes	Private Secretary I Mayor’s Office
2. Payment to treasury	Received payment and issue official receipt	100.00	2 Minutes	Revenue Collection Clerk Mayor’s Office
3. Present the official receipt at the office of the Mayor and Claim the Mayor’s Permit	Release of Mayor’s Permit	None	1 Minute	Private Secretary I Mayor’s Office
TOTAL		Php 100.00	13 Minutes

2. ISSUANCE OF TRICYCLE FRANCHISE Tricycle Franchise shall be granted for a period of three (3) year with route of operation with the territorial limits, except along the National Hi-ways.

Office or Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Barangay Clearance		Barangay Hall
2. Certificate of Registration		Land Transportation Office
3. Official Receipt LTO		Land Transportation Office
4. Community Tax Certificate (Cedula)		Treasurer’s Office
5. Deed of Sale if needed
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Received/verify submitted requirements and prepare the Tricycle Franchise and to be sign by Mayor	None	15 Minutes	Private Secretary I Mayor’s Office
2. Payment to treasury	Received payment and issue official receipt	600.00	2 Minutes	Revenue Collection Clerk Mayor’s Office
3. Present the official receipt at the office of the Mayor and Claim the Tricycle Franchise	Release of Tricycle Franchise	None	1 Minute	Private Secretary I Mayor’s Office
TOTAL		Php 600.00	18 Minutes

3. ISSUANCE OF VARIOUS CERTIFICATIONS AND CLEARANCES People seeking employment, medical need, scholarship, summer job, recommendation, endorsement, certifications and clearances.

Office or Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen / G2G – Government to Government
Who may avail:	Residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Barangay Clearance		Barangay Hall
2. Police Clearance		Candaba PNP Station
3. Community Tax Certificate (Cedula)		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit complete requirements	Received/verify submitted requirements and prepare the Mayor’s Certification/Clearance and to be sign by Mayor	None	10 Minutes	Private Secretary I Mayor’s Office
2.Payment to treasury	Received payment and issue official receipt	100.00	2 Minutes	Revenue Collection Clerk/ Mayor’s Office
3.Present the official receipt at the office of the Mayor and Claim the Mayor’s Certification/ Clearance	Release the Mayor’s Certification/Clearance	None	1 Minute	Private Secretary I Mayor’s Office
TOTAL		Php 100.00	13 Minutes

Municipal Planning and Development Coordinator External Services

1. EXTRACTION OF DATA The MPDCOffice serves as the data bank of the municipality, therefore information on all sectors specifically socio-economic are being retrieve or extracted from this office by external and internal clients.

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any internal and external users
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request letter		Applicant
2. Secretary’s fee		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the request letter	Receive and read the requested data needed	None	1 Minute	Planning Admin. Asst. IIand Admin. Aide III MPDCO
2.Receive order of payment	Prepare and issue Order of Payment for Secretary’s fee	None	1 Minute	Planning Admin. Asst. IIand Admin. Aide III MPDCO
3.Pay to the Cashier & Present the Official Receipt	Accept payment and issue official receipt (OR)	Php100.00	7 Minutes	Revenue Collection Clerk MPDCO
4. Receive the copy of data	Prepare and release therequested data	None	2 Minutes	Planning Admin. Asst. IIand Admin. Aide III MPDCO
TOTAL		Php100.00	11 Minutes

2. FORMULATION OF ANNUAL INVESTMENT PROGRAM (AIP) An Annual Investment Program is prepared yearly in order for the LGU to have a guide on all estimated expenditures such as: programs and projects, Personnel Services, MOOE and Capital Outlay. Such expenditures will be culled out from the adopted LDIP and LGU Operational expenses. The AIP will be prepared by the MBO and MPDC Department.

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	LGU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. LDIP		MPDC File
2. Proposed executive budget		Municipal Budget Officer
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Prepare the adopted LDIP	Culling out priority projects and programs	None	1day	MPDC/Planning Admin. Asst. II MPDCO
2. Receive the proposed executive budget from Budget Officer	Encoding the data to the AIP Form on the computer	None	1 day	Planning Admin. Asst. II MPDCO
3. Prepare the draft AIP	Present the draft AIP to the Mayor	None	2 Minutes	MPDC/Planning Admin. Asst. II MPDCO
4. Prepare Endorsement letter and Final AIP	Submit to SB for adoption	None	5 Minutes	SB Office& Planning Admin. Asst. II MPDCO
TOTAL			2 days and 7 Minutes

3. FORMULATION OF COMPREHENSIVE DEVELOPMENT PLAN (CDP) The Comprehensive Development Plan is prepared every six (6) years in order for the LGU to have a guide on all programs and projects to be included in the formulation of the Local Development Investment Program. The CDP will be formulated and prepared by the Local Development Council and Technical Working Group, and consolidate by the MPDC Department.

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	LGU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Minutes of LDC Meetings		LDC Members
2. List of proposed and approved projects and programs from LDC members		Different local and national agencies
3. List of PPA from all Dept. Heads		All Department Heads
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Formulating the CDP	Collecting the proposed and approved LDC projects and programs	None	3 Months	LDC and MPDC Office MPDCO
2. Consolidating the proposed and approved LDC projects and programs	Encoding of the proposed and approved LDC projects and programs	None		MPDC and staff MPDCO
3. Prepare the draft CDP	Present the draft CDP to the Mayor	None		MPDC/Planning Admin. Asst. II MPDCO
4. Prepare Endorsement letter and Final CDP	Submit to SB for adoption	None		SB Office& Planning Admin. Asst. II MPDCO
TOTAL			3 Months

4. FORMULATION OF COMPREHENSIVE LAND USE PLAN (CLUP) The Comprehensive Land Use Plan is being revised for every nine (9) years in order to accommodate the demand of land resources as population grows. It is necessary to plan and properly manage the utilization of land resources in order to ensure food security and health of the constituents as development progress

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	LGU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Data from different sectors, agencies and actual surveys		All public and private sectors, different agencies and actual surveys
2. Public hearing and consultation		Barangays and other agencies
3. Thematic maps		NAMRIA, GIS
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Data collection	Gathering data from different sectors, agencies and actual survey	None	18 Months	Diff. sectors and agencies and MPDC Office MPDCO
2. Situational Analysis	Analyze situation	None		Technical Working Group and MPDC MPDCO
3. Visioning	Set Municipal Vision	None		Executive-Legislative and MPDC MPDCO
4. Formulation of proposed CLUP	Prepare for the proposed CLUP	None		Technical Working Group and MPDC MPDCO
5. Public hearing	Assist Sangguniang Bayan	None		SB Office and MPDC MPDCO
6. Final Drafting of CLUP	Head TWG in drafting the CLUP	None		MPDC/Planning Admin. Asst. II MPDCO
7. Endorsement to SB for 1^st& 2^nd Reading	Prepare for the transmittal and brief the SB	None		SB Office and Planning Admin. Asst. II MPDCO
8. Provincial Land Use Committee review	Present the proposed CLUP	None		MPDC MPDCO
9. Adoption of SB for final reading	Prepare for the transmittal	None		SB Office and Planning Admin. Asst. II MPDCO
10. Endorsement to SangguniangPanalalwigan for Ratification	Represent the LGU’s CLUP in any queries for ratification of the SP	None		Mayor, SB Members and MPDC MPDCO
TOTAL			18 Months

5. FORMULATION OF LOCAL DEVELOPMENT INVESTMENT PROGRAM (LDIP) The Local Development Investment Program is prepared every three (3) years in order for the LGU to have a guide on all programs and projects to be prioritized in formulating the Annual Investment Program. The LDIP will be formulated by the Local Development Council and consolidate by the MPDC Department.

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Government
Who may avail:	LGU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Minutes of LDC Meetings		LDC Members
2. List of proposed and approved projects and programs of the LDC members
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Formulate the LDIP	Collecting the proposed and approved LDC projects and programs	None	1 day	LDC and MPDC/Secretariat MPDCO
2. Prepare the adopted CDP	Culling out PPA’s from CDP and encoding all the proposed and approved LDC projects and programs to LDIP Form	None	7 days	MPDC/Secretariat MPDCO
3. Prepare the draft LDIP	Present the draft LDIP to the Mayor	None	10 Minutes	MPDC/Planning Admin. Asst. II MPDCO
4. Prepare Endorsement letter and Final LDIP	Submit to SB for adoption	None	5 Minutes	SB Office& Planning Admin. Asst. II MPDCO
TOTAL			8 days and 15 Minutes

6. ISSUANCE OF LOCATIONAL CLEARANCE FOR POULTRY/PIGGERY Prior to any construction of a piggery or poultry that will be undertaken by the lot owner or authorized by the lot owner in a specific lot within the jurisdiction of Candaba, a Locational Clearance must be availed from the Zoning Administrator of the LGU. The subject lot must conform to the approved Comprehensive Land Use Plan (CLUP) of the Municipality before a Locational Clearance be issued to the applicant

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any legal owner or authorized person by the owner of a lot with the intention to construct a piggery or poultry on the specific lot stipulated in the application form for Locational Clearance.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. One (1) Certified Photocopy of Land Title		Applicant
2. One (1) set of plans duly signed and sealed by a registered engineer/architect concerned with the conformity of the owner/applicant.		Applicant
3. One (1) copy of Location Plan duly signed and sealed by a registered geodetic engineer.		Applicant
4. One (1) copy of Bill of Materials duly signed and sealed by a registered civil engineer or architect.		Applicant
5. One (1) photocopy of Tax Clearance		Municipal Treasurer’s Office
6. One (1) photocopy of Real Property Tax Receipt		Municipal Treasurer’s Office
7. One (1) photocopy of Tax Declaration		Municipal Treasurer’s Office
8. Environmental Compliance Certificate (ECC) from DENR.		Department of Natural Resources
9. Site Clearance from Local Health Office		Municipal Health Office
10. Sanggunian Bayan Resolution		Sanggunian Bayan
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit required documents specified in the checklist	Receive and review required documents submitted Evaluate if location conforms with the CLUP and advice schedule of onsite inspection Conduct onsite inspection and prepare inspection report Inform the client of the status of the application thru writing or phone communication	None None None None	10 Minutes 20 Minutes 1 hour and 15 Minutes excluding travel time 10 Minutes	Planning Admin. Asst. II MPDCO MPDC MPDCO MPDC, Planning Admin. Asst. II and Admin. Aide III MPDCO MPDC MPDCO
2.Receive order of payment	Prepare and issue Order of Payment	None	3 Minutes	Planning Assistant MPDCO
3.Pay to the Cashier & Present the Official Receipt	Accept payment and issue official receipt (OR) Prepare the Locational Clearance	As per HLURB 2014 Revised Schedule of Fees	7 Minutes	Revenue Collection Clerk MPDCO MPDC/Planning Admin. Asst. II MPDCO
4. Receive the original copy of Locational Clearance	Release and file the duplicate copy	None	1 Minute	Planning Assistant MPDCO
TOTAL			2 hours and 6 Minutes

7. ISSUANCE OF LOCATIONAL CLEARANCE FOR BUILDING Prior to any development activities that will be undertaken by the lot owner or authorized by the lot owner in a specific lot within the jurisdiction of Candaba, a Locational Clearance must be availed from the Zoning Administrator of the LGU. The subject lot must conform to the approved Comprehensive Land Use Plan (CLUP) of the Municipality before a Locational Clearance be issued to the applicant.

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any legal owner or authorized person by the owner of a lot with the intention to use, develop or construct structure on the specific lot stipulated in the application form for Locational Clearance.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. One (1) Certified Photocopy of Land Title		Applicant
2. One (1) set of plans duly signed and sealed by a registered engineer/architect concerned with the conformity of the owner/applicant.		Applicant
3. One (1) copy of Location Plan duly signed and sealed by a registered geodetic engineer.		Applicant
4. One (1) copy of Bill of Materials duly signed and sealed by a registered civil engineer or architect.		Applicant
5. One (1) photocopy of Tax Clearance		Municipal Treasurer’s Office
6. One (1) photocopy of Real Property Tax Receipt		Municipal Treasurer’s Office
7. One (1) photocopy of Tax Declaration		Municipal Assessor’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit required documents specified in the checklist	Receive and review required documents submitted	None	10 Minutes	Planning Admin. Asst. II MPDCO
	Evaluate if location conforms with the CLUP and advice schedule of onsite inspection Conduct onsite inspection and prepare inspection report Inform the client of the status of the application thru writing or phone communication	None None None	20 Minutes 1 hour and 15 Minutes excluding travel time 10 Minutes	MPDC MPDCO MPDC, Planning Admin. Asst. II and Admin. Aide III MPDCO MPDC MPDCO
2. Receive order of payment	Prepare and issue Order of Payment	None	3 Minutes	Planning Admin. Asst. II MPDCO
3. Pay to the Cashier & Present the Official Receipt	Accept payment and issue official receipt (OR) Prepare the Locational Clearance	As per HLURB 2014 Revised Schedule of Fees	7 Minutes	Revenue Collection Clerk MPDCO Planning Admin. Asst. II /MPDC MPDCO
4.Receive the original copy of Locational Clearance	Release and file the duplicate copy	None	1 Minute	Planning Admin. Asst. II MPDCO
TOTAL			2 hours and 6 Minutes

8. ISSUANCE OF ZONING CLEARANCE FOR BUSINESS Prior to operation of any business activities by the lot owner or authorized by the lot owner in a specific lot within the jurisdiction of Candaba, a Zoning Clearance must be availed from the Zoning Administrator of the LGU. The business activity must conform to the approved Zoning Plan of the Municipality before a Zoning Clearance be issued to the applicant.

Office or Division:	Municipal Planning and Development Coordinator
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any person with the intention to engage in business on the specific area within Candaba.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. One (1) photocopy of Tax Clearance		Municipal Treasurer’s Office
2. One (1) photocopy of Real Property Tax Receipt		Municipal Treasurer’s Office
3. One (1) photocopy of Tax Declaration		Municipal Assessor’s Office
4. Sketch of the location		Applicant
For business that does not conform with the land use pattern and zoning ordinance, additional requirements/documents are needed. 1. Barangay Resolution		Barangay Hall
2. Sanggunian Bayan Resolution		Barangay Hall
3. Affidavit of No Objection within the area adjacent to it.		Neighbors
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit required documents specified in the checklist	Receive and review required documents submitted Evaluate if location conforms with the CLUP	None	10 Minutes 20 Minutes	Planning Admin. Asst. II MPDCO MPDC MPDCO
2. Receive order of payment	Prepare and issue Order of Payment	Php216.00	3 Minutes	Planning Admin. Asst. II MPDCO
3.Pay to the Cashier & Present the Official Receipt	Accept payment and issue official receipt (OR)	(As per HLURB 2014 Revised Schedule of Fees)	7 Minutes	Revenue Collection Clerk MPDCO
4. Receive the original copy of Zoning Clearance	Prepare the Zoning Clearance Release and file the duplicate copy	None	1 Minute	MPDC/Planning Admin. Asst. II MPDCO Planning Admin. Asst. II MPDCO
TOTAL		Php216.00	41 Minutes

Municipal Social Welfare and Development Office External Services

1. FILING SOCIAL CASE STUDY REPORT/INTAKE SHEET The Municipal Social Welfare and Development Office provide social case study report/intake to individual and families who are in extremely difficult situation.

Office or Division:		Municipal Social Welfare and Development Office
Classification:		Simple
Type of Transaction:		G2C- Government to Citizen
Who may avail:		Client and Immediate family member with valid ID
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
FOR MEDICAL/FINANCIAL ASSISTANCE/HOSPITAL BILL
1.Medical assistance- medical certificate/clinical abstract/medical bills, prescription			1. Attending Physician/Hospital
2. Barangay Certificate of Indigency,			2. Barangay Hall
3. Valid ID			3. Client
FOR BURIAL ASSISTANCE
1. Death Certificate			1. Philippine Statistic Authority/Municipal Civil Registrar
2. Contract of Service			2. Funeral Service
3. Barangay Certificate of Indigency			3. Barangay Hall
4. Valid ID of Claimant and valid ID of Beneficiary			4. Client
FOR EDUCATIONAL ASSISTANCE
1. Certificate of Enrolment			1. School
2. Copy of Grades			2. School
3. BIR Certificate/TAX Exemption			3. Bureau of Internal Revenue
4. Barangay Certificate of Indigency			4. Barangay Hall
5. Valid ID of Claimant/School ID			5. Client
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit required documents	1. Check required document			None	3 Minutes	Social Worker MSWDO
2.Provide Information	A.1. Conduct interview/Assess the client to gather information			None	17 Minutes	Social Worker MSWDO
	A.2. Prepare social case study/Intake sheet sign and approve Case Study/intake sheet			None		Social Worker MSWDO
3. Receive the Social Case Study Report/ intake sheet	1. Record and release the social case study report/intake sheet.			None	2 Minutes	Social Worker MSWDO
TOTAL				None	22 Minutes

2. ISSUANCE OF PERSONS WITH DISABILITY (PWD) I.D PWD identification card with purchase booklet to all individuals with Disability

Office or Division:		Municipal Social Welfare and Development Office
Classification:		Simple
Type of Transaction:		G2C- Government to Citizen
Who may avail:		ALL PWD
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
NEW ID
1. 2pcs 1×1 ID pictures			1.Client
2. 2pcs 2×2 ID pictures			2.Client
3. Medical Certificate			3. Attending Physician/Hospital
4. Application Form			4.OPDA
REPLACEMENT OF LOST ID
1. 2pcs 1×1 ID pictures				1.Client
2. Affidavit of Loss				2.Notary Public
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure application form and requirements	A.1. Issue application form and requirements			None	20 Minutes	Staff MSWDO
	A.2. Check the filled out forms and review all the submitted documents			None		Staff MSWDO
	A.3. Prepare the ID and Purchase Booklet			None		Staff MSWDO
	A.4. Sign the ID and Purchase Booklet			None		OPDA Head, MSWDO,Mayor
2. Receive the ID and purchase booklet	Release the ID and Purchase Booklet			None	2 Minutes	Staff MSWDO
TOTAL				None	22 Minutes

3. ISSUANCE OF SENIOR CITIZENS I.D The office of the Senior Citizen Affair ensures the issuance of the senior citizens identification card with purchase booklets to all individuals sixty (60) years old and above.

Office or Division:		Municipal Social Welfare and Development Office
Classification:		Simple
Type of Transaction:		G2C- Government to Citizen
Who may avail:		Senior Citizens age 60 and above
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
NEW ID
1. 2pcs 1×1 ID pictures			1.Client
2. Birth Certificate Any documents with proof of date of birth/age			2.Client
3. Birth Certificate			3.Philippine Statistic Authority/MCR
4. Application Form			4.OSCA
REPLACEMENT OF LOST ID
1. 2pcs 1×1 ID pictures				1.Client
2. Affidavit of Loss				2.Notary Public
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure application form and requirements	A.1. Issue application form and requirements			None	20 Minutes	Staff MSWDO
	A.2. Check the filled out forms and review all the submitted documents			None		Staff MSWDO
	A.3. Prepare the ID and Purchase Booklet			None		Staff MSWDO
	A.4. Sign the ID and Purchase Booklet			None		OSCA Head, MSWDO, Mayor
2. Receive the ID and purchase booklet	Release the ID and Purchase Booklet			None	2 Minutes	Staff MSWDO
TOTAL				None	22 Minutes

4. PROVISION OF FINANCIAL ASSSISTANCE TO INDIVIDUAL IN CRISIS SITIUATION (AICS) The Municipal Social Welfare and Development Office provide emergency financial assistance to individual and families who are in extremely difficult situation. The situations covered are: Need for medical assistance Being stranded within the Municipality – food and transportation assistance Fire, earthquake and flood victims – financial and relief goods.

Office or Division:		Municipal Social Welfare and Development Office
Classification:		Simple
Type of Transaction:		G2C- Government to Citizen
Who may avail:		Client and Immediate family member with valid ID
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.Medical assistance- medical certificate/clinical abstract/medical bills, prescription			1. Attending Physician/Hospital
2. Barangay Certificate of Indigency			2. Barangay Hall
3. Valid ID			3. Client
4. Food and transportation-assistance-police blotter, Barangay/Police Report			4. PNP/Barangay Hall
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit required documents	Check required document		None	3 Minutes	Social Worker MSWDO
2.Provide Information	Conduct interview to gather information, Prepare Voucher and Approve Voucher		None	25 Minutes	Social Worker/MSWDO/ Municipal Budget Officer, Municipal Accountant, Municipal Treasurer, Mayor
3.Receive the cash assistance	3.Release cash assistance		None	2 Minutes	Municipal Treasurer MTO
TOTAL			None	30 Minutes

Municipal Treasurer’s Office External Services

1. ISSUANCE OF BUSINESS PERMITS AND LICENSES The Mayor’s Permit shall be granted for a period of not more than one (1) year and shall expire on the thirty first (31^st) of December following date of issuance unless revoke or surrendered earlier. Every permit shall cease to be in force upon revocation or surrender thereof. The permit issued shall be renewed within the first twenty (20) days of January. It shall have a continuing validity only upon renewal thereof and payment of the corresponding fee.

Office or Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2B – GOVERNMENT TO BUSINESS ENTITY
Who may avail:	Any person who shall establish operate or conduct any business, trade or activity in this municipality
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For New Business Registration 1.Proof of business registration, incorporation, or legal personality ( DTI/ SEC/ Cooperative Development Authority (CDA) registration)		For single proprietorship (DTI), Corporation (SEC) and Cooperative (CDA)
2.Basis for computing taxes, fees, and charges (business capitalization)		None
3. Occupancy Permit, if required by national laws (Building Code) and local laws		Building Officials – Engineering Department
4. Contract of Lease (if Lessee)		Lessor
5. Barangay clearance (for business which are not required occupancy permits)		Barangay Hall where the business is located
For Renewal of Business 1. Basis for computing taxes, fees, and charges (Income Tax Returns)		Audited Financial Statement, BIR
2. Barangay Clearance		Barangay Hall where the business is located
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the accomplished application form with Complete requirements and Pay required fees and receive official receipt	Receive and verify application form and requirements submitted, assess the taxes, fees and Receive payment and issued Official Receipt, Prepare the Mayor’s Permit	Based on the 2015 Revisied Revenue Code	40 Minutes	Municipal Mayor, Municipal Treasurer, BPLO MTO
2. Claim the Mayor’s/Business Permit, Business Plate and Sticker	Release the Mayor’s Permit, Business Plate and Sticker	None	5 Minutes	BPLO MTO
TOTAL			45 Minutes

2. ISSUANCE OF COMMUNITY TAX CERTIFICATE (CTC) OR “CEDULA” A Community Tax Certificate (CTC) is required when an individual or corporation:

acknowledges any document before a notary public
takes an oath of office upon election or appointment to any position in the government service
receives any license, certificate or permit from any public authority
pays any tax or fee
receives money from any public fund
transacts other official business
receives any salary or wage from any person or corporation

Office or Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Every inhabitant of the Philippines who is a resident of this municipality, eighteen (18) years of age or over who has been regularly employed on a wage or salary basis for at least thirty (30) consecutive working days during any calendar year, or who is engaged in business or corporation, or who owns real property.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
For Individual 1. Accomplished Personal Data Sheet Form			Municipal Treasurer’s Office
2. Any ID’s to assure his/her personal identity and residency			Client
For Business and Corporation 1. Previous Gross Sales Receipts ITR			Bureau of Internal Revenue
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.a. Submit the accomplished personal data sheet and present valid ID (Unemployed) b. Submit the accomplished personal data sheet form and ITR (Employed/Business) c. Submit the accomplished personal data sheet form and present Financial Statement of ITR (Corporation)		Accept the accomplished data sheet form, requirements and prepare the CTC	Basic P5.00 Basic + P1.00 per 1,000.00 New: Basic P500 Renewal: Basic + (Gross Sales/5000) x 2	5 Minutes 5 Minutes 5 Minutes	Admin. Assistant II MTO Admin. Assistant II MTO Admin. Assistant II MTO
2.Pay and claim the CTC		Accept Fee and release the CTC		5 Minutes	Admin. Assistant II MTO
TOTAL				10 Minutes

3. ISSUANCE OF VARIOUS CERTIFICATIONS AND CLEARANCES The Municipal Treasurer’s Office maintains a tax information system where each taxpayer has a record of their historical payments of taxes due to the Municipality. The following certifications are issued upon request of the taxpayers: Real Property Tax Clearance, Certificate of Business Tax Exempt, Certificate of Closure and Certificate of No Business.

Office or Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	a. Any resident individual of the municipality of Candaba may avail of the service. b. Any person/individual and/or juridical entity who has a real property such as land, building and machinery and establish,operate, conduct or maintain their respective business within the Municipality can avail of this service.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For Real Property Tax Clearance § Proof of payment or official receipt if available, for the applicable year of clearance being requested Certificate of Closure § Barangay Certification § Letter of retirement or closure Certificate of Business Tax Exempt § A certificate attesting to the tax exemption Certificate of No Business § Barangay Clearance		Barangay Hall where the business is located
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the Requirements and pay prescribed fee/s	Receive and verify the requirements submitted, accept fee and prepare the clearance of certificate	P100.00	5 Minutes	Municipal Treasurer/Local Revenue Collection Officer II/Admin. Assistant III MTO
2. Claim Clearance or Certificate	Release the clearance or certificate and Official Receipt		5 Minutes	Local Revenue Collection Officer III MTO
TOTAL		100.00	10 Minutes

4. PAYMENT OF REAL PROPERTY TAX (AMILYAR) RPT is a property tax that is paid yearly. It is imposed on all types of real properties including lands, buildings, improvements, and machinery. To avoid excessive use of such authority, limitations were established by setting specific percentages for the ceiling and base rates. The legal basis for the law is found in Title II of the Local Government Code (LGC), Republic Act no. 7160.

Office or Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Any person/individual and/or juridical entity who owns a real property such as land, building and machinery within the territory of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Proof of last payment (optional) i.e. previous tax receipts or clearance and tax declaration		Municipal Assessor for tax declaration
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the previous receipt and tax declaration	Verify the previous receipt, tax declaration and compute the tax due thru the i-Tax System	Based on the Schedule of Market Values Approved by the Sangguniang Panlalawigan	5 Minutes	Senior Administrative Assistant III MTO
2. Pay the tax due	Received payment and issue official receipt	None	5 Minutes	Senior Administrative Assistant III MTO
TOTAL			10 Minutes

5. PREPARATION OF DISBURSEMENT VOUCHERS PAYABLE TO SUPPLIERS OF THE MUNICIPALITY Prepare Disbursement Vouchers payables to Different Suppliers of the Municipality

Office or Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Suppliers
Who may avail:	All Business/Suppliers who wish to enter business to Municipality
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Sales Invoice and Official Receipt of the Bureau of Internal Revenue		Bureau of Internal Revenue
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Appearance of the supplier/individual or authorized representative for the claiming of check and issue the Sales Invoice or Official Receipt	Accept Sales Invoice or Official Receipt to the Supplier	Depends on the amount of the vouchers	2 days	Cashier III/Admin. Assistant III MTO
2. Sign in the logbook	Release check to the supplier	None
TOTAL			2 days

Office of the Sangguniang Bayan Internal Services

1. RECLASSIFICATION OF AGRICULTURAL LANDS TO OTHER USES The municipality may, through an Ordinance passed by Sanggunian after conducting public hearings for the purpose, authorize the reclassification of agricultural lands and provide for the manner of their utilization or disposition (Section 20 LGC of 1991.

Office or Division:		Office of the Sangguniang Bayan
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		Residents and Non- Residents of Candaba
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
a. Certification from DA indicating:			Office of the Municipal Agriculture
(i) the total area of existing agricultural lands in the lgu; (ii) that such lands are not classified as non-negotiable for conversion or reclassification under AO 20 (1992); (iii) that the land ceases to be economically feasible and sound for agricultural purposes as determined by DA; (iv) where the land shall have substantially greater economic value for residential, commercial, or industrial purposes.			Office of the Municipal Agriculture
b. Certification from DAR indicating that such lands are not distributed or not covered by Notice of Coverage or not voluntarily offered for coverage under CARP. c. Certification from NIA that the land is not available to support rice and corn production.			DAR
			NIA
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit complete requirements	Receive/verify/ submitted requirements Calendared for three or more sessions Public Hearing/s Approval of reclassification ordinance		None None None None	5 Minutes Three weeks or more One to two weeks Three or more weeks	Bookbinder/Clerk OSB Secretary to the Sanggunian OSB Comm. Chair Agriculture OSB Sanggunian Bayan OSB
TOTAL			None

2. REQUEST FOR RESOLUTION

Office or Division:	Office of the Sangguniang Bayan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents and non-residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Data (as needed)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Receive request Calendared for two to three readings Approval of resolution	None None None	5 Minutes Two to three weeks Two to three weeks	Bookbinder/Clerk OSB Secretary to the Sanggunian OSB Sponsor of Resolution OSB
TOTAL		None

3. REQUEST FOR ORDINANCE

Office or Division:	Office of the Sangguniang Bayan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents and non-residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Data (as needed)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complete requirements	Receive request Calendared for Three readings Public Hearing if needed Approval of Ordinance	None None None None	5 minutes Two to Four weeks Two to Four weeks at Least Three to Four Weeks	Bookbinder/Clerk OSB Secretary to the Sanggunian OSB Sponsor of Ordinance OSB Local Chief Executive (Has Ten days to Approve or Veto the Bill) OSB
TOTAL		None

4. HANDLING OF ADMINISTRATIVE CASE

Office or Division:	Office of the Sangguniang Bayan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Residents and non-residents of Candaba
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Data (as needed)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submission of Verified Complaint/Submission of Verified Answer	Receive Verified Complaint/Verified Answer	None	120Days	Chairman Committee on Ethics and Good Governance OSB
TOTAL		None

VI. FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback?	Fill up form and drop it at the designated drop box located in front of the Information Desk Municipal Lobby
How feedbacks are processed?	1.Every Month, the HRMO opens the drop box and validate, compiles and records all feedback forms 2. Feedbacks were sent to Office of the Mayor for proper action 3. COMMENDATION (Papuri) – feedbacks were sent to Office of the Mayor RECOMMENDATION (Mungkahi) – for improvement of public service COMPLAINT (Reklamo) – sent to Office of the Mayor for proper action. REQUEST FOR ASSISTANCE (Paghingi ng Tulong) – sent to Office of the Mayor for proper action.
How to file a complaint?	Fill up complaint (Reklamo) form and drop it at the designated drop box located in front of the Information Desk Municipal Lobby
How complaints are processed?	The HRMO evaluates each complaint and call the attention of the concerned employees to explain their side within 24 hours and write a explanation letter and sent to Office of the Mayor for the proper action
Contact Information of ARTA, PCC, CSC	ARTA: complaints@arta.gov.ph PCC: 8888 CCB: 0908-881-6565 (SMS)

VII. LIST OF OFFICES

OFFICE	ADDRESS	CONTACT INFORAMTION
Candaba Municipal Infirmary	Pansul Pasig, Candaba, Pampanga	candabamunicipalinfirmary @yahoo.com
General Service Office	2^nd Flr. Municipal Hall, Candaba, Pampanga	gsocandaba05@gmail.com
Human Resource Management Office	2^nd Flr. Municipal Hall, Candaba, Pampanga	hrmocandaba@yahoo.com
Municipal Disaster Risk Reduction and Management Office	1^st Flr. Municipal Hall, Candaba, Pampanga	r3.pam.mdrrm.candaba@gmail.com
Municipal Accounting Office	1^st Flr. Municipal Hall	lgumao2013@gmail.com
Municipal Agriculture Office	1^st Flr. Municipal Hall	dalgucandaba@gmail.com
Municipal Assessor’s Office	1^st Flr. Municipal Hall	assessorcandaba@gmail.com
Municipal Budget Office	1^st Flr. Municipal Hall	office_budget@yahoo.com
Municipal Civil Registrar’s Office	1^st Flr. Municipal Hall	mcrcandaba@gmail.com
Municipal Engineering Office	2^nd Flr. Municipal Hall, Candaba, Pampanga	engineeringcandabaoffice@gmail.com
Municipal Health Office	1^st Flr. Municipal Hall, Candaba, Pampanga	mhocandaba@yahoo.com
Municipal Mayor’s Office	2^nd Flr. Municipal Hall, Candaba, Pampanga	mayorsofficecandaba@yahoo.com
Municipal Planning and Development Coordinator	2^nd Flr. Municipal Hall, Candaba, Pampanga	mpdccandaba@gmail.com
Municipal Social Welfare and Development Office	1^st Flr. Municipal Hall	candabamswd@gmail.com
Municipal Treasurer’s Office	1^st Flr. Municipal Hall
Office of the Sangguniang Bayan	2^nd Flr. Municipal Hall, Candaba, Pampanga	sbcandaba@gmail.com

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