Citizen’s
Charter

CANDABA MUNICIPAL INFIRMARY EXTERNAL SERVICES

1. CENTRAL SUPPLY ROOM The Central Supply Room is a unit in the hospital which issues sterile supplies and most of the special equipment needed in the care of patients.

  1. Out-Patient
  2. In-Patient
Office or Division:Candaba Municipal Infirmary (Central Supply Room)
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request FormCentral Supply Room
2.Senior Citizen/ PWD I.DCashier
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Out Patient:   1.    Give the requisition slip of the patient      Accept the request form.  Provide charge slip.    Depending on the supplies requested2 Minutes  

Cashier Officer CMI  

2.    Proceed to the cashier for the paymentsIssuance of Official Receipt  Depending on the supplies requested3 Minutes  Cashier Officer CMI  
3.    Show the official receipt to the CSR OfficerPrepare and release the supplies.Depending on the supplies requested5 Minutes

Cashier Officer CMI  

TOTAL 10 Minutes 
Office or Division:Candaba Municipal Infirmary (Central Supply Room)
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.          Request FormCentral Supply Room
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
In Patient:   1.     Give the requisition slip of the patient.    Prepare and release the supplies.    None    5 Minutes    CSR Officer CMI
TOTALNone5 Minutes 

2. Issuance of medical Certificate for In-patient and out-patient The Medical Record Section provide medical certificate for the In-patient and Our-Patient needed them for:

  • Employment Purposes
  • School Purposes
  • Financial/Medical purposes, Others
Office or Division:Medical Record Section
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Medical ChartCandaba Municipal Infirmary
2.ID and Authorization letter of the patientCashier
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Present Requirements  Received/Assess   requirements and Check for Doctor’s approval of medical certificateNone  2 Minutes  Medical Records Officer CMI
2.    Payment to treasuryReceived payment and issue official receiptP100.002 MinutesCashier CMI
3.    Present Issued OR and Claim Medical Certificate at the MRO to be Signed by the Doctor in-chargeCheck and Signed of Medical Certificate.None2 MinutesDoctor CMI    
  1. Proceed to MRO and give the copy of the medical certificate
Get the copy of the medical certificate to be filedNone1 MinuteMedical Record Officer CMI
TOTALP100.007 Minutes 

3. LABORATORY DEPARTMENT Clinical laboratory services are tests on specimens from the body (such as blood or urine) that are used to diagnose and treat patients. Clinical laboratory services are furnished by labs located in hospitals and physician offices, as well as by independent labs. The situations covered are: 1.Out-Patient   2. In-Patient

Office or Division:Candaba Municipal Infirmary Laboratory Department
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Request formResident Doctor on duty
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
OUT-PATIENT 1.    Submit laboratory request and provide informationAccept request and check the provided informationDepending on the tests requested2 Minutes  Medical technologist on duty CMI
2.    Prepare patient for extraction / Collection of sample  Perform phlebotomy / Collect sample from patient ( urine or stool sample)Depending on the tests requested5 Minutes  Medical technologist on duty CMI
3.    Proceed to cashier and settle feesRecord the official receipt number from patientDepending on the tests requested2 Minutes  Medical technologist on duty CMI
4.    Wait for the laboratory examination results  Perform the requested laboratory examinationDepending on the tests requested60 Minutes   Medical technologist on duty CMI
5.    Accept the laboratory resultsRecord the laboratory resultsDepending on the tests requested2 MinutesMedical technologist on duty CMI
TOTAL 71 Minutes 

4. NURSING DEPARTMENT The Nursing Department shall cover all the out-patient, emergency and admission process of patients. To ensure the proper and correct care is delivered based on the individualized needs of the patient. The situations covered are:

  • In-Patient
  • Out-Patient
Office or Division:Candaba Municipal Infirmary Laboratory Department
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
   1. Request formResident Doctor on duty
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
IN-PATIENT
1. Nurse submit laboratory request and provide informationAccept request and check the provided informationNone2 MinutesMedical technologist on duty CMI
Perform phlebotomy / Receive sample from patient ( urine or stool sample)None5 MinutesMedical technologist on duty CMI
Charge the laboratory test requested on the patient’s chartNone2 MinutesMedical technologist on duty CMI
Perform the requested laboratory examinationNone60 MinutesMedical technologist on duty CMI
Record the laboratory resultsNone2 MinutesMedical technologist on duty CMI
Release the laboratory results of patients to NODNone5 MinutesMedical technologist on duty CMI
TOTALNONE76 Minutes

5. PHARMACY DEPARTMENT The Pharmacy Department shall cover all the dispensing process of drugs and medication in the hospital pharmacy. To ensure the proper and correct medication is delivered to the right hospital patient at the right time with follow up instruction and the package maintain an acceptable potency and quality of the drug.

Office or Division:CANDABA MUNICIPAL INFIRMARY – OPD CONSULTATION
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.  OPD Form 2.  Patient ChartEmergency Room Covid Ward/ Isolation Tent
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
ER DISPOSITION- ADMISSION
  1. Secure OPD form.
For old patients, provide personal details for record retrieval.
  Prepare OPD record and acquire general data and chief complaint.   Retrieve records for follow up/ old patients.None5 minutes      OPD Clerk/ Nursing Aide/ Nurse/ Midwife/ Covid Nurse
2. Submit Self for initial examination and receive ancillary procedures.Formulate admitting orders and request for ancillary procedures.None  20 minutesPhysician
3.Submit self for therapeutic orders.  Carry out immediate diagnostic and therapeutic orders. Accomplishment of nurse’s notes Transfer patient to ward (MW/FW/Pedia/ OB/ Covid)Amount billed upon discharge   None   None  60 minutes or more depending on the number of orders       5 minutesNurse/ midwife/ Covid Ward Nurse   Nurse/ Covid Ward Nurse   Nurse attendant
TOTAL 93 minutes

The situations covered are: 1.Out-Patient  2.In-Patient

Office or Division:CANDABA MUNICIPAL INFIRMARY – Pharmacy
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Requesition slipPharmacy
2.PrescriptionCashier
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
OUT-PATIENT 1.      Submit Prescription/Requesition SlipAccept and Review the Requesition slip/Prescription, issue charge slip.None5 MinutesPharmacist CMI
2.      Waiting for Official ReceiptPrepare the requested medicationDepends on prescribed medicines5 MinutesPharmacist/Cashier CMI
3.      Proceed to Cashier for paymentCheck the Official receipt given by the cashier.None2 MinutesPharmacist CMI
4.      Proceed to PharmacyDispense the requested medicine. Give instructions on how to take the prescribed medicines.None8 MinutesPharmacist CMI  
TOTAL 20 Minutes
Office or Division:CANDABA MUNICIPAL INFIRMARY – Pharmacy
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Requisition formPharmacy
2. Prescription
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. IN-PATIENT Ward Nurse on duty will give the requisition slip.Accept and Review the requisition slip.  None  5 Minutes  Pharmacist/ Nurse on duty CMI  
2.Check and prepare the requested medicines.Dispense the requested medicines.None10 MinutesPharmacist/ Nurse on duty CMI  
3.Charge the requested medication to the patient’s ledger chart for future billing.Log and deduct the medication requested to the general inventory.None5 MinutesPharmacist/ Nurse on duty CMI  
TOTALNone  20 Minutes

6. PHILHEALTH benefits availment Philhealth benefits are paid to the accredited Health Care Institution (HCI) through all Case Rates. The case rate amount shall be deducted by the HCI from the members total bill, which shall include professional fees of attending physicians, prior to discharge. The case rate amount is inclusive of hospital charges and professional fees of attending physicians.

Office or Division:Philhealth Officer Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Philhealth Member patient of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Member Data Record/Philhealth IDPhilhealth Main Office
2. Senior Citizen IDOffice of the Senior Citizens Affairs
3. 4Ps Member IDDSWD
    4.For Verification Purposes (Birth Certificate   and Marriage Contract)Municipal Civil Registrar
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
With Philhealth 1.Submit requirements and provide information    Accept requirement and type provide information, Check and Print Elegibility Form.  None  4 Minutes  Philhealth Personnel CMI  
2.Proceed to Cashier for Issuance of Statement of AccountAssess Corresponding Philhealth Case Rate.None5 MinutesBilling / Cashier Philhealth Personnel CMI
3.Sign Philhealth Claim Forms, Eligibility Form and Statement of AccountCheck for completion of signatures and necessary documents.None5 MinutesPhilhealth   Personnel CMI
4Proceed to Cashier and settle fees that exceeded beyond Philhealth coverage. Accomplish Discharge Clearance slipIssue Official Receipt/issue Discharge Clearance SlipNone2 MinutesBilling Cashier CMI  
TOTALNone16 Minutes 

7. RADIOLOGY DEPARTMENT The Radiology Department provides a quality service that helps in diagnosis of diseases inside the human body. The situations covered are: Out-Patient                2.In-Patient

Office or Division:Candaba Municipal Infirmary (RADIOLOGY)
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:In patients of Candaba Municipal Infirmary
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.          Request FormX-ray Room
2.          Senior Citizen/ PWD I.D
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
In Patient: 1.  Submit x-ray request form and provide information    Accept the request form and double check the provided information, get the patient on the ward  None    10 Minutes    Radtech CMI  
2.      Preparation for the procedurePrepare the radiographic markers and write the patient’s data, perform the procedure.None  5-10 Minutes  Radtech CMI  
3.      Return the patient on the ward.Develop the film and let it dry. Charge the procedure on the chart.None20-30 MinutesRadtech CMI  
4.      *If the patient was not yet discharged. *If the patient was discharged.Release a copy of result on the ward. Release a copy of result on the Records Section.None2 Minutes.Radtech CMI  
TOTALNone 52 Minutes.  
GENERAL SERVICE OFFICE INTERNAL SERVICES
  1. CONDUCT INVENTORY OF MUNICIPAL EQUIPMENTSUpdating the Inventory of equipments that are accountable to its respective office.
Office or Division:General Services Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
None
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Present/Show/Pinpoint the equipment subject for inventory.   In case of immovable permanent structures, the concerned office shall guide the Inventory team to the location.Check the presented/ showed/ pinpointed equipment subject for inventory.None1 to 2 hours depends to the areaAdmin Aide I/ GSO Staff GSO
TOTALNone1 to 2 hours

2. ISSUANCE OF PURCHASE ORDER FOR DIESEL AND GASOLINE FOR MUNICIPAL SERVICE VEHICLES Issuing Requisition Slip and Purchase Order for Diesel and Gasoline for Barangay and Municipal Service Vehicles that are for Official Business Travel.

Office or Division:General Services Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Barangay and Municipal Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
None
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Request of PO for Diesel/Gasoline for the Authorized Vehicles      Prepare the Requisition Slip and Purchase Order for General Services Officer ApprovalNone2 MinutesGSO Staff GSO        
2. Wait for the Purchase Order and Requisition Slip on process and for approval  NoneGeneral Services Officer GSO  
3. When approved, withdraw fuel/oilNoneGasoline Station
TOTALNone2 Minutes

  1. PROVISIONS OF EQUIPMENTS FOR MUNICIPAL ACTIVITIES

Providing necessary equipments for Municipal Activities such as chairs, tables, tents, sound systems and led wall.

Office or Division:General Services Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen / G2G – Government to Government
Who may avail:Residents of Candaba and Municipal Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Letter of RequestRequesting person/organization/office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit letter to GSO for the schedule of activities and equipments to be neededList the schedule to Logbook of Activities and Activity Calendar at White Board       Prepare the request equipments for the scheduled activity.  None1 Minute             1 to 2 hrsGSO Staff GSO
TOTALNone1 to 2 hours

  1. SMALL VALUE PROCUREMENT OF SUPPLIES AND EQUIPMENTS

Purchasing of Supplies and Equipments requested by Barangay and Municipal Offices

Office or Division:General Services Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Barangay and Municipal Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request Letter/ Purchase RequestRequesting Barangay Requesting Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit Purchase Request and OrderForward the Purchase Request and Order to Office of the Mayor for the Approval of the LCE.NoneDepends on the Approval of LCE  Admin Aide I GSO    
2. Wait for the papers to be process  When the PR was approved, the canvasser will do the canvassing of the requested items.   Papers will be forwarded again to the Office of the Mayor for the Approval of Purchase Order attached with the Abstract of Canvass.   When the PO was approved, the Purchasing Office will Order the items to the winning bidder.  1 to 2 hours       30 Minutes  GSO Staff GSO     GSO Staff GSO         Admin Aide I GSO
3. Check requested items on Inspection and Acceptance form and delivered items were tallied.  Once requested items were delivered, the Purchasing Officer will check if the requested items on PO are tallied on the Delivered items by the supplier.   Once tallied, the Purchasing Officer will take a photo as proof of issuing the items and an Inspection and Acceptance.30 Minutes                  Admin Aide I GSO            
4. Once tallied, the Head of requesting office will sign the Inspection and Acceptance form.5 MinutesAdmin Aide I GSO
TOTALNone
Human Resource Management Office Internal Services
1. ISSUANCE OF CERTIFICATE OF EMPLOYMENT, LEAVE CREDITS AND SERVICE RECORD

The office is responsible in the issuance of certificates of employment, leave credits and service record needed by officials, employees and former employees

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Officials, Employees and Former Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Government issued Identification CardAny Government Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Request for Certificate of Employment/Service Record/Certificate of Leave Credits    Check HR records, prepare the Certificate of Employment/Service Record/Certificate of Leave Credits Sign by the HRMONone20 MinutesBookbinder IV HRMO         MGDH I – HRMO HRMO  
2. Claim the Certificate of Employment/Service Record/Certificate of Leave CreditsRelease the Certificate of Employment/Service Record/Certificate of Leave CreditsNone2 MinutesBookbinder IV HRMO  
TOTALNone22 Minutes
2. ISSUANCE OF LEAVE ADMINISTRATION

The office is also responsible in the administration of leave of municipal officials and employees.

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Duly Accomplished Leave Form (CS Form 6)Human Resource Management Office
2. Medical CertificateMedical Doctor
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit accomplished Leave Form and have respective department head sign for recommendation approval of the leave  Compute leave credits and update record Sign leave applicationNone10 MinutesBookbinder IV HRMO     MGDH I – HRMO HRMO  
2. Proceed to Mayor’s Office for the approval of the leaveSign the approval of leaveNone5 MinutesMunicipal Mayor Mayor’s Office
3. Claim the Leave FormRelease the Leave FormNone2 MinutesBookbinder IV HRMO  
TOTALNone17 Minutes
3. LOYALTY PAY

Granted to all municipal officials and employees who rendered ten (10) ten years or (5) five years of continuous and satisfactory service in the government.

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Service RecordHuman Resource Management Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirement  Review and verify requirementNone10 MinutesBookbinder IV HRMO   MGDH I – HRMO HRMO  
Prepare voucherNone5 MinutesBookbinder IV HRMO    
2. Claim loyalty pay voucherRelease loyalty pay voucherNone5 MinutesBookbinder IV HRMO    
TOTALNone20 Minutes
4. MONETIZE LEAVE

Monetization of vacation/sick leave credits may be allowed for valid and justifiable reasons subject to the discretion of the agency head and the availability of funds.

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request letterEmployee
2. Application for leaveHuman Resource Management Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit letter of intent and requirement  Review and verify leave credits and availability of budgetNone10 MinutesBookbinder IV HRMO   MGDH I – HRMO HRMO  
Prepare voucherNone5 MinutesBookbinder IV HRMO    
2. Claim the monetize voucherRelease the monetize voucherNone5 MinutesBookbinder IV HRMO    
TOTALNone20 Minutes
5. PREPARATION OF PAYROLL FOR MUNICIPAL OFFICIALS AND EMPLOYEES (PERMANENT AND JOB ORDER)
Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Daily Time RecordApplicant
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Print Daily Time Record from Biometric to be distribute per department for signature of employees and Department HeadsNone1 dayBookbinder IV/ Private Secretary I HRMO
1. Submit Daily Time Record  Review and verify Daily Time RecordNone30 MinutesBookbinder IV HRMO    
Prepare payroll to be sign by the Budget Office, Accounting Office, Municipal Mayor Treasurer’s OfficeNone2 daysBookbinder IV HRMO MBO MAO MMO MTO
2. Claim pay envelope(salary)Release the pay envelope (salary)None5 MinutesSenior Admin. Assistant II/Administrative Assistant II MTO  
TOTALNone3 days and 35 Minutes

Payroll to be prepare for the service rendered by the Municipal Officials and Employees in the Municipality.

  1. TERMINAL LEAVE

Refers to money value of the total accumulated leave credits of an employee based on the highest salary rate received prior to or upon retirement date/voluntary separation.

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Municipal Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Service RecordHuman Resource Management Office
2..Application for LeaveHuman Resource Management Office
3. Leave CardHuman Resource Management Office
4. Statement of Assets, Liabilities and Net WorthHuman Resource Management Office
5. Affidavit of No Pending CaseNotary Public
6. Clearance Form IHuman Resource Management Office
7. Certification of Computation Leave CreditsMunicipal Accounting Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit complete requirements  Review and verify submitted requirementsNone10 MinutesBookbinder IV HRMO   MGDH I – HRMO HRMO  
Prepare voucherNone5 MinutesBookbinder IV HRMO  
2.Claim the terminal voucherRelease the terminal voucherNone5 MinutesBookbinder IV HRMO  
TOTALNone20 Minutes
  1. ISSUANCE OF APPOINTMENT

Person who meet all the qualification requirements of the position to which he/she is being appointed to

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Appointee
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Personal Date SheetApplicant
2. Medical CertificateMunicipal Health Office
3. Certificate of Live BirthLocal Civil Registrar or Philippine Statistic Authority
4. Marriage Contract/CertificateLocal Civil Registrar or Philippine Statistic Authority
5. National Bureau of Investigation (NBI) Clearance If promoted, reappointment or transfer CS Form No. 7, Revised 2018National Bureau of Investigation (NBI) Human Resource Management Office
6. Performance RatingHuman Resource Management Office
7. Authenticated Certificate of Eligibility (if needed)Professional Regulation Commission or Civil Service Commission
8. Scholastic Records (certified true copy)School Attended
9. Certificate of TrainingTraining Agencies
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit required documentsReceive and review documents submittedNone10 MinutesBookbinder IV HRMO MGDH I – HRMO HRMO
2. Sign appointment papersPrepare and process appointment papersNone20 MinutesBookbinder IV MGDH I – HRMO HRMO
Sign appointment papers of the appointeeNone10 MinutesMunicipal Mayor Mayor’s Office
Forward appointment to the Civil Service Commission Field OfficeNone1 day(within 30 days from the date of assumption of the appointee)Bookbinder IV HRMO    
3. Claim copy of appointment and assumption to dutyRelease copy of appointment and assumption to dutyNone5 MinutesBookbinder IV HRMO  
TOTALNone1 day and 45 Minutes
  1. PRE-EMPLOYMENT

Employment with the Municipal Government of Candaba is open to all provided that there is a vacant position. Applicants for vacant positions should possess the minimum qualification requirements of the position applied for. Vacancies are posted in the Municipal Hall Bulletin Board, Bulletin Board Market, Mayor’s Action Center and at the Civil Service Commission Provincial Field Office and published in the CSC Bulletin of Vacant Positions for 15 calendar days.

Office or Division:Human Resource Management Office
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Seeking Employment
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Application Letter 2. Personal Data Sheet (CS Form No. 212 Revised 2017Applicant Downloadable form or Human Resource Management Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit or file application letter specifying the position desiredReceive the application letter and forward the same to the Mayor/Vice MayorNone5 MinutesBookbinder IV HRMO     MGDH I – HRMO HRMO  
Conduct pre-screening, prepare list of qualified applicants.None20 MinutesMGDH I – HRMO HRMO  
2. Receive notice of screeningPrepare and issue notice of screeningNone5 MinutesBookbinder IV HRMO  
3. Attend the ScreeningHRMPSB screening of applicants and prepare the result of the deliberation and Minutes of meetingNone20 Minutes/applicantHRMPSB Members   HRMPSB Secretariat
Select applicant to be appointed and Inform the appointee and require other documents for appointmentNone20 MinutesHRMPSB Members/Municipal Mayor
TOTALNone1 Hour and 10 Minutes
Municipal Disaster Risk Reduction and Management Office External Services
1. PROVISION OF EMERGENCY RESPONSE AND OTHER SERVICES FOR DISASTER MANAGEMENT
Emergency Response and Support is provided to citizens of the Municipality and assistance to neighboring municipalities if needed. Quick Response is vital in saving the lives of individuals who suffer injuries and illnesses.
Office or Division:MDRRMO – Operation and Warning Division
ClassificationSimple
Type of Transaction:Government to Client
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Call through emergency hotline numbers
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
STEP 1 Caller/InformantReceive calls and collect information of the incident from the clientNone5 MinutesMDRRMO Staff MDRRMO
STEP 2Dispatch and issue mission order to the responding teamNoneImmediateMDRRMO Rescue Team MDRRMO
STEP 3Render appropriate assistance to the client (emergency response, and other disaster management related services)NoneImmediateMDRRMO Rescue Team MDRRMO
STEP 4Gather information Document details vital for the incident reportNoneImmediateMDRRMO Rescue Team MDRRMO
TOTALNone1 Hour and 10 Minutes 
  1. REQUEST FOR INCIDENT CERTIFICATE
The Incident Certificate is issued to individuals needing this document that states that he/she has suffered loss in a fire incident, typhoon or other types of calamity, or sustained injuries in an accident and received first aid treatment from this office. Certifications are issued to affirm the validity of information for work or request for financial aid.
Office or Division:MDRRMO – Research and Planning Division
ClassificationSimple
Type of Transaction:Government to Client
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Letter of Request
2.One (1) Valid ID
3.Spot Report from PNP (if applicable)Municipal Police Station
4.Fire Incident Report from BFP (for fire-related incidents)Bureau of Fire Protection
5.Report and certification from your respective barangays for damaged crops or other natural calamity-related damagesBarangay Hall Municipal Agriculturist Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
  1. Report to proper agency/ies the extent of the damage/injury/death within 24 hours
Receives and validate report.None5 MinutesResearch and Planning Officer MDRRMO
  1. Request for certificationand present the written findings.
Issue written findings. Receive the request and prepare the certificationNone10 MinutesResearch and Planning Officer MDRRMO
  1. Receive the certification and sign in the log book as proof of acceptance
Release the requested document and have the requesting party to sign in the log book.None3 MinutesResearch and Planning Officer MDRRMO
TOTAL 18 Minutes 
  1. REQUEST FOR DATA
Data such as hazard maps, GIS Shapefiles, Photo Documents and Plans that are issued to individuals needing these documents for research purposes only.
Office or Division:MDRRMO – Research and Planning Division
ClassificationSimple
Type of Transaction:Government to Client
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Letter of Request Signed by your Academic Heads/School Supervisor (for students)School or educational institutions requesting for data or documents
2.Letter of Request Signed by your Officer/Supervisor (for other individuals)Agency ,office or department requesting for data or documents
3.One (1) Valid ID
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
  1. Submit Request Letter and One (1) Valid ID
Receives request letter. Assist client of the subject of InquiryNone5 MinutesResearch and Planning Officer MDRRMO
Verify request Forward to the appropriate division for dispositionNone10 MinutesResearch and Planning Officer MDRRMO
Evaluate request for approval Furnish copy of requested documentsNone10-15 Minutes depending on the requisitesResearch and Planning Officer MDRRMO
  1. Receive the requested data and sign in the log book as proof of acceptance
Release the requested document and have the requesting party to sign in the log bookNone5 MinutesResearch and Planning Officer MDRRMO
TOTAL 35 Minutes 
4. REQUEST FOR TRAINING
Trainings are conducted by the MDRRMO for organized groups, public and private schools, and public and private offices requiring basic life support and basic first aid training. Certificate of Completion are issued for those who have successfully undergone training.
Office or Division:MDRRMO – Admin. and Training Division
ClassificationSimple
Type of Transaction:Government to Client
Who may avail:All
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
  1. Letter of Request Signed by your Academic Heads/School Supervisor (for students)
School or educational institutions requesting for training, lectures or symposia
  1. Letter of Request Signed by your Officer/Supervisor (for other individuals)
Barangay, office or entity requesting for training, lectures or symposia
  1. One (1) Valid ID
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
  1. Submits letter request for resource person (at least 1 week before the target date)
· In person · Via email
· Receives letter request in person · Acknowledges receipt of request via emailNone3 Minutes Immediately (e-mail)MDRRMO Staff MDRRMO
  1. Receives approved request on DRRM subject
Endorse request to Municipal DRRM Officer Prepares reply letter to the request with date and time scheduledNone2 days upon receipt of requestMDRRMO Staff MDRRMO
  1. Assists the Resource Person on the specified date and requirements for the conduct of the training
Delivers the requested DRRM subject during the specified date of the trainingNoneWithin the specified date of the activity/eventAdmin and Training Officer MDRRMO
  1. Assist the MDRRMO Training Team/course monitor on the specified date
MDRRMO Training team/course monitor implements/conducts the training within the specified training dateNoneWithin the specified duration of the training dateAdmin and Training Officer MDRRMO
  1. Claim Certificate
Issuance of CertificatesNoneWithin 1 week after the trainingMunicipal DRRM Officer MDRRMO
TOTALNone  
Municipal Accounting Office Internal Services
  1. ISSUANCE OF CERTIFICATE OF INCOME TAX WITHHELD FROM EMPLOYEES

Government employees’ income taxes are withheld pursuant to the National Internal Revenue Code. The Certificate of Compensation Payment/Tax withheld is annually given to show proof that tax due to employees had been paid.

Office or Division:Accounting Office
Classification:Simple
Type of Transaction:G2G – Government to Employees
Who may avail:All the employees of the LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request Letter or state your request.
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit request letter or state your requestPrepares the Requested DocumentsNone5 Minutes  Municipal Accountant MAO    
2. Wait while the requested document is being preparedSign the prepared documentsNone1 Minute  Municipal Accountant MAO      
3. Receive the documents requestedRelease the documents requestedNone1 MinuteAccounting Staff MAO  
TOTALNone7 Minutes 

Accounting Office Classification: Simple Type of Transaction: G2G – Government to Employees Who may avail: All the employees of the LGU CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Letter or state your request. CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit request letter or state your request Prepares the Requested Documents None 5 Minutes Municipal Accountant MAO 2. Wait while the requested document is being prepared Sign the prepared documents None 1 Minute Municipal Accountant MAO 3. Receive the documents requested Release the documents requested None 1 Minute Accounting Staff MAO TOTAL None 7 Minutes  

  1. ISSUANCE OF CERTIFICATE OF NET TAKE HOME PAY

Employees shall secure from the Office of the Municipal Accountant the certificates of net take home pay for whatever purpose it may serve them.

Office or Division:Accounting Office
Classification:Simple
Type of Transaction:G2G – Government to Employees
Who may avail:All the employees of the LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request Letter or state your request
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit request letter or state your requestPrepares the Requested DocumentsNone10 Minutes  Municipal Accountant MAO    
2. Wait while the requested document is being preparedSign the prepared documentsNone1 Minute  Municipal Accountant MAO      
3. Receive the documents requestedRelease the documents requestedNone1 MinuteAccounting Staff MAO  
TOTALNone12 Minutes 
  1. ISSUANCE OF CERTIFICATE OF TAX WITHHELD FROM SUPPLIERS
Office or Division:Accounting Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen / G2B – GOVERNMENT TO BUSINESS ENTITY
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Vouchers indicating tax deductions
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Request Letter or state your request.Prepares the Requested DocumentsNone5 Minutes  Accounting staff MAO    
2. Wait while the requested document is being preparedSign the prepared documentsNone1 Minute  Municipal Accountant MAO  
3. Receive the documents requestedRelease the documents requestedNone1 MinuteAccounting Staff MAO  
TOTALNone7 Minutes 
  1. PRE-AUDIT & EVALUATE COMPLETENESS OF DOCUMENTS AND SIGNATORIES
Office or Division:Accounting Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen / G2G – Government to Employees
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Documents/Attachments complete and signed by concerned authorities allotment obligated for the purpose
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit complete requirementsReceived/verify submitted requirements and attachmentsNone3 MinutesAccounting Staff MAO  
Check if the computations are correct and consistent to all documentsNone3 MinutesAccounting Staff MAO  
Sign vouchers as to completeness of supporting documentsNone2 MinutesMunicipal Accountant MAO  
Release the vouchersNone1 MinuteAccounting Staff MAO  
TOTALNone9 Minutes 
  1. PREPARATION OF FINANCIAL STATEMENTS FOR THE MUNICIPALITY
Office or Division:Accounting Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen / G2G – Government to Government
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Documents/Attachments complete and signed by concerned authorities allotment obligated for the purpose
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit monthly Disbursement vouchers, payrolls and remittances and Liquidation Reports for General Fund, SEF and Trust Fund TransactionsConduct pre-audit on completeness of Disbursement vouchers, payrolls and remittances and Liquidation Reports for General Fund, SEF and Trust Fund Transactions. Post to General Ledger and Subsidiary LedgerNone  10 MinutesAccounting Staff MAO
Review/signed all completed Disbursement Vouchers/Payrolls and other related documentsNone  5 MinutesMunicipal Accountant MAO
Released Copy of all completed and duly signed Disbursement Vouchers and PayrollsNone3 MinutesAccounting Staff MAO  
Check and Approve trial balance and supporting scheduleNone5 MinutesMunicipal Accountant MAO  
Forward Financial Statements to COANone3 MinutesMunicipal Accountant MAO  
TOTALNone26 Minutes 

  • SUBMISSION OF DISBURSEMENT VOUCHERS (BARANGAY TRANSACTIONS)

Within ten (10) days after the end of the month, the Barangay Treasurer shall prepare a Transmittal Letter and submit to the Municipal Accountant the original copies of the Disbursement vouchers and supporting documents for the recording in the books of accounts and preparation of barangay financial statements. Copy of such TL, with all the attachments shall be submitted simultaneously to the COA SA/ATL who has direct audit jurisdiction over the barangay.

Office or Division:Accounting Office
Classification:Simple
Type of Transaction:G2G – Government to Goverment
Who may avail:All Barangays of the LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Transmittal Letter
2. Punong Barangay Certification (PBC) (Duplicate for the Municipal Accountant and for COA SA)
3. Personal Appearance of the Barangay Treasurer
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit the Disbursement Vouchers and the supporting documents to the employee in-charge for evaluation and reviewEvaluates and review submitted documentsNone25 Minutes  Accounting Staff MAO  
2. Submit the evaluated and reviewed Disbursement Vouchers and the supporting documents to the Municipal AccountantReceives the evaluated and reviewed Disbursement Vouchers and the supporting documents and sign the Transmittal LetterNone5 Minutes  Municipal Accountant MAO    
TOTALNone30 Minutes 
Municipal Agriculture Office External Services

1. DECLARATION OF SUBDIVISION/CONSOLIDATION OF LAND Taxpayers may request for consolidation subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARPO/Operation Land Transfer.

Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Photocopy or Certified True Copy of TCTClient
2. Original Copy of TCT for PresentationClient
3. Tax Clearance/ReceiptMunicipal Treasurer’s Office
4. Photocopy of Deed of SaleClient
5. Photocopy of Transfer TaxClient
6.Original or Certified True Copy of Certificate Authorizing Registration (CAR)Bureau of Internal Revenue (BIR)
7.Development Permit (If applicable)Municipal Planning Development Coordinator
8.Preliminary Approval of Location Clearance (if applicable)Municipal Planning Development Coordinator
9.Photocopy of Approved Subdivision/Consolidation PlanClient
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide information  Accept/review requirements and Prepare Field Appraisal and Assessment Sheet/ appraise/ assessNone        5 Minutes/per RPU    Municipal Assessor and Staff Municipal Assessor’s Office
Prepare Tax Declaration, Recommend Approval of Tax Declaration and sign, Encode/Print Notice of Assessment and Tax Declaration andSign Notice of Assessment and Tax DeclarationNone  30 Minutes  Municipal Assessor and Staff Municipal Assessor’s Office
2.    Claim Owners CopyReleased/File of DocumentsNone  5 minuteAssessor’s Staff Municipal Assessor’s Office
TOTALNone40 Minutes 

2. NEWLY DECLARED PROPERTY and BUILDING Taxpayers may request for consolidation or subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARP/Operation Land Transfer.

Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
For Land 1.    Photocopy or Certified True Copy of TCT  Client  
2.    Original copy of TCT for presentationClient
3.    Approved Subdivision PlanBureau of Lands
For Building 1.    Request letter for inspection/declarationProvincial Capitol/Assessor  
2.    Ocular inspectionMunicipal Assessor
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide informationAccept/review and evaluate requirements  None        5 Minutes      Municipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s Office  Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/  encode for issuance and review Tax Declaration  None  7 Minutes  Municipal Assessor and Staff Municipal Assessor’s Office
2.    Claim Owners CopyRelease/File DocumentsNone  1 minute  Assessor’s Staff Municipal Assessor’s Office
TOTALNone13 Minutes 

3. RE-ASSESSMENT OF LAND/BUILDING (Agricultural/Residential/Commercial) Reassessment is an update of all real property assessments, conducted by the Assessor to equalize values among taxpayers and to adjust values to current market conditions.

Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Tax DeclarationMunicipal Assessor’s Office
2.    Request letter for inspection/declarationClient  
3.    Ocular inspectionMunicipal Assessor’s Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide information  Accept/review and evaluate requirementsNone      5 Minutes  Municipal Assessor and Staff Municipal Assessor’s Office
  ** After 3-5 working days of Approval from the Provincial Assessor’s OfficePrepare Field Appraisal and Assessment Sheet/ appraise/ assess/  encode for issuance and review  Tax Declaration  None  10 Minutes  Municipal Assessor and Staff Municipal Assessor’s Office
2.    Claim Owners CopyRelease/File DocumentsNone  3 Minutes eachAssessor’s Staff Municipal Assessor’s Office
TOTALNone18 Minutes 

4. SECURING CERTIFIED TRUE COPY OF TAX DECLARATION (CTC) AND VARIOUS CERTIFICATION  (No Property/As per Tax Mapping/Property Holdings and Certificate of No Improvement) The Municipal Assessor’s Office provides Certified True Copy of Tax Declaration, Certificate of Property or No Property Holding and Certificate of No Improvements upon the request of the owner or his authorized representatives, as well as any government agency or private entity. This service allows the taxpayers to obtain a duplicate copy of Tax Declaration, listing of his/her Property Holdings, No Property Holdings and No Improvements of his property (idle land or vacant) as reference for payment of taxes and for other purpose .

Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Photocopy of TCTClient
2. Tax ReceiptProvincial Assessor’s Office
3. Location PlanBureau of Lands
4. Complete name and address of the interested party in case a Certificate of No Property is requestedClient
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide information  Accept /verify requirements and type provided information and  prepare order of paymentNone        5 Minutes    Municipal Assessor and Staff Municipal Assessor’s Office
2.    Pay the required fees to the Municipal Treasurer’s OfficeAccept payment and Issue Official Receipt  100  5 Minutes  Revenue Collection Clerk Municipal Treasurer’s Office
3.    Present Official Receipt to Assessor’s Office  Received the O.R. as proof of payment, Print Records and Approve Documents/sign.None15 Minutes  Municipal Assessor and Staff Municipal Assessor’s Office
4.    Claim Owners CopyRelease/File DocumentsNone5 minute  Assessor’s Staff Municipal Assessor’s Office
TOTAL100.0030Minutes 

5. TRANSFER OF OWNERSHIP The Office of the Municipal Assessor issues a new Tax Declaration covering the transfer of ownership of a real property from the previous owner to the new owner.

Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Photocopy of TCT or Certified Photocopy of TCTRegistry of Deeds
2.    Original Copy of TCT for PresentationClient
3.    Tax Clearance / Receipt of current yearTreasurer’s Office
4.    Photocopy of Deed of Sale  Client
5.    Original of Certified Photocopy of Certificate Authorizing Registration (CAR)  Bureau of Internal Revenue (BIR)
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide informationAccept/review/evaluate requirements and type provided information.  None        10 Minutes      Municipal Assessor and Staff Municipal Assessor’s Office
Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/  encode for issuance and review of Tax Declaration  None10 Minutes  Municipal Assessor Municipal Assessor’s Office
2.    Claim Owners CopyRelease/File DocumentsNone5 Minutes  Assessor’s Staff Municipal Assessor’s Office
TOTALNone25 Minutes 
Municipal Assessor’s Office External Services
  1. DECLARATION OF SUBDIVISION/CONSOLIDATION OF LAND
Taxpayers may request for consolidation subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARPO/Operation Land Transfer.
Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Photocopy or Certified True Copy of TCTClient
2. Original Copy of TCT for PresentationClient
3. Tax Clearance/ReceiptMunicipal Treasurer’s Office
4. Photocopy of Deed of SaleClient
5. Photocopy of Transfer TaxClient
6.Original or Certified True Copy of Certificate Authorizing Registration (CAR)Bureau of Internal Revenue (BIR)
7.Development Permit (If applicable)Municipal Planning Development Coordinator
8.Preliminary Approval of Location Clearance (if applicable)Municipal Planning Development Coordinator
9.Photocopy of Approved Subdivision/Consolidation PlanClient
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide informationAccept/review requirements and Prepare Field Appraisal and Assessment Sheet/ appraise/ assessNone5 Minutes/per RPUMunicipal Assessor and Staff Municipal Assessor’s Office
Prepare Tax Declaration, Recommend Approval of Tax Declaration and sign, Encode/Print Notice of Assessment and Tax Declaration andSign Notice of Assessment and Tax DeclarationNone30 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners CopyReleased/File of DocumentsNone5 minuteAssessor’s Staff Municipal Assessor’s Office
TOTALNone40 Minutes
2. NEWLY DECLARED PROPERTY and BUILDING Taxpayers may request for consolidation or subdivision of lots by virtue of an extrajudicial settlement of estate, a deed of sale of a portion of a lot, or by virtue of CARP/Operation Land Transfer.
Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
For Land 1. Photocopy or Certified True Copy of TCTClient
2. Original copy of TCT for presentationClient
3. Approved Subdivision PlanBureau of Lands
For Building 1. Request letter for inspection/declarationProvincial Capitol/Assessor
2. Ocular inspectionMunicipal Assessor
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide informationAccept/review and evaluate requirementsNone5 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s OfficePrepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review Tax DeclarationNone7 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners CopyRelease/File DocumentsNone1 minuteAssessor’s Staff Municipal Assessor’s Office
TOTALNone13 Minutes
  1. RE-ASSESSMENT OF LAND/BUILDING
(Agricultural/Residential/Commercial) Reassessment is an update of all real property assessments, conducted by the Assessor to equalize values among taxpayers and to adjust values to current market conditions.
Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Tax DeclarationMunicipal Assessor’s Office
2. Request letter for inspection/declarationClient
3. Ocular inspectionMunicipal Assessor’s Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide informationAccept/review and evaluate requirementsNone5 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
** After 3-5 working days of Approval from the Provincial Assessor’s OfficePrepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review Tax DeclarationNone10 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
2. Claim Owners CopyRelease/File DocumentsNone3 Minutes eachAssessor’s Staff Municipal Assessor’s Office
TOTALNone18 Minutes
  1. SECURING CERTIFIED TRUE COPY OF TAX DECLARATION (CTC) AND VARIOUS CERTIFICATION
(No Property/As per Tax Mapping/Property Holdings and Certificate of No Improvement) The Municipal Assessor’s Office provides Certified True Copy of Tax Declaration, Certificate of Property or No Property Holding and Certificate of No Improvements upon the request of the owner or his authorized representatives, as well as any government agency or private entity. This service allows the taxpayers to obtain a duplicate copy of Tax Declaration, listing of his/her Property Holdings, No Property Holdings and No Improvements of his property (idle land or vacant) as reference for payment of taxes and for other purpose .
Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Photocopy of TCTClient
2. Tax ReceiptProvincial Assessor’s Office
3. Location PlanBureau of Lands
4. Complete name and address of the interested party in case a Certificate of No Property is requestedClient
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide informationAccept /verify requirements and type provided information and prepare order of paymentNone5 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
2. Pay the required fees to the Municipal Treasurer’s OfficeAccept payment and Issue Official Receipt1005 MinutesRevenue Collection Clerk Municipal Treasurer’s Office
3. Present Official Receipt to Assessor’s OfficeReceived the O.R. as proof of payment, Print Records and Approve Documents/sign.None15 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
4. Claim Owners CopyRelease/File DocumentsNone5 minuteAssessor’s Staff Municipal Assessor’s Office
TOTAL100.0030Minutes
  1. TRANSFER OF OWNERSHIP
The Office of the Municipal Assessor issues a new Tax Declaration covering the transfer of ownership of a real property from the previous owner to the new owner.
Office or Division:Municipal ASSESSOR’S OFFICE
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All persons, entities and corporations who acquire or own real properties.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Photocopy of TCT or Certified Photocopy of TCTRegistry of Deeds
2. Original Copy of TCT for PresentationClient
3. Tax Clearance / Receipt of current yearTreasurer’s Office
4. Photocopy of Deed of SaleClient
5. Original of Certified Photocopy of Certificate Authorizing Registration (CAR)Bureau of Internal Revenue (BIR)
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide informationAccept/review/evaluate requirements and type provided information.None10 MinutesMunicipal Assessor and Staff Municipal Assessor’s Office
Prepare Field Appraisal and Assessment Sheet/ appraise/ assess/ encode for issuance and review of Tax DeclarationNone10 MinutesMunicipal Assessor Municipal Assessor’s Office
2. Claim Owners CopyRelease/File DocumentsNone5 MinutesAssessor’s Staff Municipal Assessor’s Office
TOTALNone25 Minutes
Municipal Budget Office Internal Services
1. EVALUATE AND RECOMMEND TO BARANGAY OFFICIALS MATTERS AFFECTING BARANGAY BUDGET
Office or Division:Municipal Budget Office
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:33 Barangays
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
NoneNone
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Present the barangay BudgetChecked, Reviewed and discussed the matters affecting barangay BudgetNone15 MinutesMunicipal Budget Officer Municipal Budget Office
Advised possible solution to the problemNone  5 MinutesMunicipal Budget Officer Municipal Budget Office
TOTALNone25 Minutes 
2. ISSUANCE OF CERTIFICATE OF APPROPRIATION/AVAILABILITY OF FUNDS
Office or Division:Municipal Budget Office
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:Municipal Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Letter Request of Appropriation/Availability of fundsDepartment Heads
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit letter of requestReceived/checked and verified letter of requestNone10 MinutesMunicipal Budget Officer Municipal Budget Office
Prepare the certification letterNone5 MinutesBudget Officer II Municipal Budget Office
Submit the letter for signatureNone5 MinutesMunicipal Budget Officer Municipal Budget Office
Release the certificationNone3 MinutesBudget Officer II Municipal Budget Office
TOTALNone23 Minutes 
3. RENDER TECHNICAL SERVICES IN THE PREPARATION OF BARANGAY’S BUDGET Barangay Treasurers needing help in the preparation of their Barangay Annual Budget
Office or Division:Municipal Budget Office
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:33 Barangays
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Letter Request of Appropriation/Availability of fundsDepartment Heads
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit Barangay BudgetReceived the barangay budget for reviewNone5 MinutesBookbinder II Municipal Budget Office
Reviewed the barangay budgetNone15 MinutesMunicipal Budget Officer Municipal Budget Office
Discussed the barangay budget with the barangay treasurerNone15 MinutesMunicipal Budget Officer Municipal Budget Office
TOTALNone35 Minutes 
4. SIGNED/RECORD OF ALLOTMENTS AND EXPENDITURESOF DIFFERENT OFFICES BASED ON THE APPROVED ANNUAL BUDGET
Office or Division:Municipal Budget Office
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail: 
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Letter Request of Appropriation/Availability of fundsDepartment Heads
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit vouchersReceived /checked vouchers for availability of fundsNone5 MinutesAdmin Aide III Municipal Budget Office
Control the vouchersNone5 MinutesBudget Officer II/ Bookbinder II/ Admin Aide III Municipal Budget Office
Submit the vouchers for signatureNone5 MinutesMunicipal Budget Officer Municipal Budget Office
Released the vouchersNone3 MinutesMunicipal Budget Officer Municipal Budget Office
TOTALNone18 Minutes 
Municipal Civil Registrar’s Office External Services
1. APPLICATION FOR MARRIAGE LICENSE Before getting married, each of the contracting parties must file separate sworn applications for Marriage License with the proper Municipal Civil Registrar of the place where either or both of the contracting parties reside. Marriage licenses are valid in any part of the Philippines for period of 120 days from the date of issue. They are automatically if the contracting parties are married with this period
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing marriage license
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Certificate True/Photocopy of birth certificate of applicantsPhilippine Statistic Authority
2.    Pre-Marriage Counseling CertificatePop-Com
3.    Parents’ advice for applicants who are 21 and under 25 years old
4.    Parents’ consent for applicants who are 18 and under 21 years old
5.    Certificate of No Marriage (CENOMAR). May or may not be requiredPhilippine Statistic Authority  
6.    Death Certificate of the deceased spouse if applicant’s status is widow or widowerPhilippine Statistic Authority  
7.    Court Decision and Certificate of Finality if former marriage was annulled or declared null and voidRegional Trial Court  
8.    Copy of the Decree of Divorce or Divorce Certificate, if divorcedPlace where it was dissolved  
9.    For Foreign Applicants: a.    Legal Capacity to Contract Marriage or Affidavit of No Legal Impediment to Contract Marriage issued and sworn from the embassy of the foreign applicants;Philippine Embassy Manila  
10. Valid passport – photocopy of the page where the picture of the applicant and the page where the date of arrival of the same appear (2 copies)Applicant        
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Provide document  Verify the record, prepare the certification and sign the processed documentNone14 Minutes  Bookbinder IV/ Bookbinder II/ Civil Registrar Officer MCRO  
2.    Pay fees  Issue order of payment  Based on the 2015 Revised Revenue Code5 Minutes  Revenue Collection Clerk MCRO  
·         After the 10 days posting   3.    Claim requested documentRelease the requested document to clientNone        1 MinuteBookbinder IV/ Bookbinder II MCRO      
TOTAL 20 Minutes 
2. COPY OF BIRTH, MARRIAGE, DEATH AND OTHER CIVIL REGISTRY DOCUMENTS Civil registry documents such as birth, marriage and death certificates maybe availed of by securing a certified true copy from the Municipal Civil Registry Office. Any person/individual concerned or his/her duly authorized person can secure a copy of registered civil registry documents.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing copy of birth, marriage, death and other civil registry documents
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
None 
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Provide informationVerify the record, prepare the certification and sign the processed documentNone13 Minutes  Bookbinder IV/ Bookbinder II/ Civil Registrar Officer MCRO  
2.    Pay fees  Issue order of payment  Based on the 2015 Revised Revenue Code2 Minutes  Revenue Collection Clerk MCRO  
3.    Claim requested documentRelease the requested document to clientNone  1 MinuteBookbinder IV/ Bookbinder II MCRO  
TOTAL 16 Minutes 
3. DELAYED REGISTRATION OF BIRTH BIRTH CERTIFICATE: Republic Act No.3753 mandates the establishment of a Civil Registration in the Philippines where acts events, legal instrument and court decrees concerning the civil status of persons shall be recorded. The birth of a child, being a vital event for a person from the time of birth at all the Civil Registrar of the Municipality where the birth occurred.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing  delayed registration of birth
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. For persons less than eighteen (18) years old. a. Affidavit of Delayed Registration signed by the father, mother or guardian, or the child himself, if he is of understanding capacity  Notary Public    
b. Any two (2) of the following documentary evidence which may show the name of the child, date and place of birth and the name of the parents. – Baptismal Certificate – Voter’s Certification – Transcript of Records – Valid ID’s – Marriage Certificate of Parents – Negative Result from the  PSA            Applicant      
c. Affidavit of Two (2) Disinterested Persons who might have witnessed or have known about the birth of the child.Notary Public
d. Other documents as maybe required by the Municipal Civil Registrar.
LIENT STEPSAGENCY ACTIONFEES TO BE  PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide information  Accept and evaluate submitted requirements Prepare document,  issue order of payment and advice schedule of release  None  5 Minutes  Bookbinder IV/ Bookbinder II MCRO  
2. Pay the required fees to the Municipal Treasurer’s Office  Accept payment and Issue Official Receipt  100.002 Minutes  Revenue Collection Clerk MCRO  
·         After 10 days Posting   3.Claim requested documentRelease the requested document to clientNone          1 MinuteBookbinder IV/ Bookbinder II MCRO  
TOTAL100.008 Minutes 
4. DELAYED REGISTRATION OF DEATH DEATH CERTIFICATE. The spouse or nearest relative who has knowledge of the death of a person who died without medical assistance must report the same within 48 hours. The municipal Health Office examines the cause of death signs the death certificate, and directs the registration of the death certificate of the Municipal Civil Registry within the reglamentary period of 30 days.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing delayed registration of death
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Affidavit of Delayed RegistrationNotary Public
2. Affidavit of Two (2) Disinterested PersonsNotary Public
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide information  Accept and evaluate submitted requirements Prepare document,  issue order of payment and advice schedule of release  None5 Minutes  Bookbinder IV/ Bookbinder II MCRO  
2.    Pay the required fees to the Municipal Treasurer’s Office  Accept payment and Issue Official Receipt  150.002 Minutes  Revenue Collection Clerk MCRO  
3.    Claim requested documentRelease the requested document to clientNone  1 Minute      Civil Registrar Officer/ Bookbinder IV/ Bookbinder II MCRO
TOTAL150.008 Minutes 
5. DELAYED REGISTRATION OF MARRIAGE MARRIAGE CERTIFICATE: Before getting married, each of the contracting parties must file separate sworn application for Marriage License with the proper City/Municipality Civil Registrar of the place where either or both of the contracting parties reside. Marriage Licenses are valid in any part of the Philippine for a period 120 days from the date of issue. They are automatically cancelled if the contracting parties are married within this period. For ordinary marriages, the time for submission of the Certificate of Marriage is 15 days following the solemnization of marriage. For marriages exempt from the license requirement, the prescribed period is 30 days.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing  delayed registration of marriage
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.  Affidavit of Delayed RegistrationNotary Public
2. Affidavit of Two (2) Disinterested PersonsNotary Public
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit requirements and provide information  Accept and evaluate submitted requirements Prepare document,  issue order of payment and advice schedule of release  None  5 Minutes  Bookbinder IV/ Bookbinder II MCRO  
2.    Pay the required fees to the Municipal Treasurer’s OfficeAccept payment and Issue Official Receipt  100.002 Minutes  Revenue Collection Clerk MCRO  
3.    Claim requested documentRelease the requested document to clientNone        1 minute      Bookbinder IV/ Bookbinder II MCRO    
TOTAL100.008 Minutes 
6. TIMELY REGISTRATION OF MUNICIPAL FORMS (BIRTH CERTIFICATE) BIRTH CERTIFICATE: Republic Act No.3753 mandates the establishment of a Civil Registration in the Philippines where acts events, legal instrument and court decrees concerning the civil status of persons shall be recorded. The birth of a child, being a vital event for a person must be registered within 30 days from the time of birth at all the Civil Registrar of the Municipality where the birth occurred.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing Birth Certificate
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
FOR BIRTH CERTIFICATE:   A. Four (4) copies of Certificate of live birth dully accomplished correctly, completely and signed proper parties. (Data supplied in the certificate must be typewritten and must have no erasures.)      Municipal Civil Registrar  
B. For illegitimate but acknowledged child. 1. Affidavit of Admission of Paternity (AAP)- illegitimate children born on 03 August 1988 to 18 March 2004 may still be acknowledged by the father through an AAP but cannot use the surname of the father under Republic Act No.9255. A petition in court may be filed in order that the child can use the surname of the father.Municipal Civil Registrar  
2. For the persons whose parents are not married at the time of the child’s birth. a. Affidavit to Use the Surname of the Father (AUSF) – If the child is six (6) years old and below, the mother is the one who         executes the AUSF pursuant to Art.213 (2) of the Family Code. b. Sworn Attestation – If the child is seven (7) – seventeen (17) years old, the child will execute the AUSF with attestation of the mother.  Municipal Civil Registrar   Municipal Civil Registrar             Municipal Civil Registrar  
3.Negative result of Birth from the Philippine Statistics Authority (PSA).Philippine Statistic Authority (PSA)  
4. For persons eighteen (18) years old and above. a. All the requirements for a child less than eighteen (18) years old; b. Marriage Certificate (if married)Municipal Civil Registrar  
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.   Submit requirements and provide information  Prepare and process documents  None5 Minutes  Bookbinder II/ Admin. Aide I MCRO  
2.   Counter check information provided and sign documentsReview and sign processed document and issue order of payment  None2 Minutes  Municipal Civil Registrar/ Bookbinder II/ Admin. Aide I MCRO  
3.   Pay the required fees to the Municipal Treasurer’s OfficeAccept payment and Issue Official Receipt  100.00  2 Minutes  Revenue Collection Clerk MCRO  
4.   Claim requested documentRelease processed documentNone1 minuteMunicipal Civil Registrar/ Bookbinder II/ Admin. Aide I MCRO  
TOTALPhp 10010 Minutes 
7. TIMELY REGISTRATION OF MUNICIPAL FORMS (DEATH CERTIFICATE) DEATH CERTIFICATE. The spouse or nearest relative who has knowledge of the death of a person who died without medical assistance must report the same within 48 hours. The municipal Health Office examines the cause of death signs the death certificate, and directs the registration of the death certificate of the Municipal Civil Registry within the reglamentary period of 30 days.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing Death  Certificate
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Four (4) copies of Death Certificate duly accomplished correctly, completely and signed             by proper parties. (Data supplied in the certificate must be typewritten and must have no  erasures.)    Municipal Civil Registrar    
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Provide informationPrepare and type provided information and review and signed document  None7 MinutesBookbinder II/ Admin. Aide I/  Civil Registrar Officer MCRO  
2. Pay fees  Accept payment and Issue O.R.  150.002 Minutes  Revenue Collection Clerk MCRO  
3. Claim requested documentReceived and Registered documentNone1 MinuteBookbinder II/ Admin. Aide I MCRO  
TOTALPhp 150.0010 Minutes 
8. TIMELY REGISTRATION OF MUNICIPAL FORMS (MARRIAGE CERTIFICATE) MARRIAGE CERTIFICATE: Before getting married, each of the contracting parties must file separate sworn application for Marriage License with the proper City/Municipality Civil Registrar of the place where either or both of the contracting parties reside. Marriage Licenses are valid in any part of the Philippine for a period 120 days from the date of issue. They are automatically cancelled if the contracting parties are married within this period. For ordinary marriages, the time for submission of the Certificate of Marriage is 15 days following the solemnization of marriage. For marriages exempt from the license requirement, the prescribed period is: 30 days.
Office or Division:Municipal Civil Registrar
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins securing Marriage  Certificate
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Four (4) copies of Marriage Certificate duly accomplished correctly, completely and signed by proper parties. (Data supplied in the certificate must be typewritten and must have no erasures.)Municipal Civil Registrar  
2.    Negative result of Marriage from the Philippine Statistics Authority (PSA).Philippine Statistic Authority (PSA)
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit requirements and provide information  Accept requirements and type provided information  and Inform client about the 10-day processing  None7 Minutes  Bookbinder II/ Admin. Aide I MCRO  
2. Pay feesAccept payment and Issue  Official Receipt  400.002 Minutes  Revenue Collection Clerk MCRO  
3. Claim requested documentRelease Marriage License/ Marriage CertificateNone1 MinuteBookbinder II/ Admin. Aide I MCRO  
TOTALPhp 400.0010 Minutes 
Municipal Engineering Office External Services
1. SECURING BUILDING PERMIT, ANCILLARY PERMITS AND ACCESSORY PERMIT The Local Building Official Division is primarily is responsible for the issuance of Building Permits, Ancillary Permits (Sanitary/Plumbing, Electrical, Mechanical), Accessory Permits (Ground Preparation & Excavation, Demolition, Fencing and  Signage) and other related permits as mandated by law particularly the National Building Code (P.D 1096) and its Implementing Rules and Regulations in order to promote public safety, order and welfare towards a sustainable and sound environment catering to Candaba, Pampanga’s development. A Building Permit is required by any person, firm or corporation to erection, construction, alteration, major repair or renovation or conversion of any building of structure.
Office or Division:Municipal Engineer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any legal owner or authorized person by the owner of a lot with the intention to use, develop or construct structure on the specific lot stipulated in the application for Building Permit, Ancillary Permit and Accessory Permit
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.  Accomplished Application FormMunicipal Engineering Office/ Can Be downloaded in Municipal Portal (NOTE:  ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
2. A. In case the applicant is the registered owner of the lot  Applicant
        1. Certified True Copy of Transfer of Certificate of Title (TCT)  Applicant
        2. Tax ClearanceApplicant
    B. In case the applicant is not the  registered owner of the lotApplicant
        1. Duly notarized contract of the lease of absolute deed of sale or contract to sell or an authority to construction form the ownerApplicant
        2. Certified True Copy of Transfer of Certificate of Title (TCT)Applicant
        3. Tax DeclarationApplicant
        4. Tax ClearanceApplicant
3. Complete Set of PlansApplicant
4. Bill of MaterialsApplicant
5. SpecificationApplicant
6. Lot PlanApplicant
7. Location ClearanceMunicipal Engineering Office/ Can Be downloaded in Municipal Portal (NOTE:  ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
8. Specimen signature, photo copy of PRC ID AND ptr OF Engr. and Arch. concernApplicant
 
9. Structural computation and plan for building more than one story  Applicant
10. Barangay construction clearance  Barangay Captain
 Note: All requirement must be provided in 5 copies
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit fully accomplished application forms and requirements  Receive and check fully accomplished forms and requirements, Endorseto BFP for Fire Protection Certificate, Evaluate and Asses the plan for fees and order of payment and advise to pay at Municipal Treasurer’s Office (MTO)  None4 hours and 10 Minutes  Municipal Engineer/ Building Official/  Admin Aide I MEO
2.Pay corresponding fees  Accept payment and issue official receipt (OR)    Based on P.D. 1096 National Building Code of the Phil.5 Minutes  Revenue Collection Clerk MEO
3. Proceed to Municipal Engineer’s Office and submit photocopy of OR and  Receive building and other related permits    Attach photocopy of OR to the duplicate copy of order of payment and Prepare Building Permit and other related permits and Record and release Building and other related permitsNone5 Minutes              Municipal Engineer/ Building Official/  Admin Aide I MEO      
TOTAL 4 hours and 20 Minutes 
2. SECURING ELECTRICAL PERMIT The Local Building Official Division is primarily is responsible for the issuance of Electrical Permits to all residential, commercial and any establishment and institutional  that there is no electrical interconnection in order to secure  all necessary requirements.
Office or Division:Municipal Engineer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any legal owner or authorized person by the owner of a lot with the intention to use, residential or any establishment without electrical connection.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
GOVERNMENT LOTALL FORM CAN BE DOWNLOADED IN OUR PORTAL (NOTE:  ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
1. Waiver (Government)Municipal Engineering Office
2. Barangay ClearanceBarangay Captain
3. CedulaMunicipal Treasurer’s Office/Barangay
4. Business PermitMunicipal Treasurer’s Office
PRIVATE LOTALL FORM CAN BE DOWNLOADED IN OUR PORTAL (NOTE:  ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
1. Waiver (Private)Municipal Engineering Office
2. Land Title/Tax DeclarationApplicant
3. Barangay ClearanceBarangay Captain
4. CedulaMunicipal Treasurer’s Office/Barangay
5. Business PermitMunicipal Treasurer’s Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.   Submit complete requirements  Received and check all requirements if Government or Private, Evaluate requirements if is  complete, Prepare d Electrical Permit, Approved Electrical Permit and advise client to pay the permit and proceed to BFP     5 Minutes  Municipal Engineer/ Building Official/  Admin Aide III/J.O. MEO
2. Payment of electrical permit    Accept payment and Issued Official Receipt Proceed to engineering officePhp 100.005 Minutes  Revenue Collection Clerk MEO
3.Present O.R. and Claim electrical permit and proceed to Office of the Mayor for approval        Encode O.R. No. and Issued/Approved Electrical Permit and Record and File Duplicate Copy and    File duplicate copy of electrical permit and all requirements, Advise applicant to proceed Mayor’s Office to get Mayor’s Permit5 Minutes                Municipal Engineer/ Building Official/  Admin Aide III/J.O. MEO        
TOTAL 15 Minutes 
3. SECURING CERTIFICATE OF OCCUPANCY The Local Building Official Division is primarily responsible for the issuance of Certificate of Occupancy/Use before occupying a building or structure, as mandated by law (P.D. 1096). It is also a prerequisite/requirement in order to avail the assistance of various financial institution such as Pag-ibig, Banks, etc. Any person, firm or corporation who has secured the Building Permit and whose building or structure  has been completed in its phase of construction can avail this service.
Office or Division:Municipal Engineer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any legal owner or authorized person by the owner of a lot with the intention to use, develop or construct structure on the specific lot stipulated in the application for Building Permit, Ancillary Permit and Accessory Permit
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Building PermitMunicipal Engineering Office/Can Be Downloaded at municipal portal (NOTE:  ALL REQUIRMENTS WILL BE VERIFIED AT MUNICIPAL ENGINEERING OFFICE)
2.Two(2) sets construction logbook duly signed and sealed by licensed professionalApplicant  
3. Two (2) sets of as built plansApplicant
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Owner of Building/Structure  Receive and check fully accomplished requirement,  Assess As Build Plan for additional fee’s, if any,  Prepared order of payment and signed the documents and  Advise the applicant  to pay at Municipal Treasurer’s Office (MTONone8 Minutes  Municipal Engineer/ Building Official/  Admin Aide I MEO
2.Pay corresponding fees  Accept payment and issue official receipt (OR)    Based on the 2015 Revised Revenue Code5 Minutes  Revenue Collection Clerk MEO
3. Proceed to Municipal Engineer’s Office and submit photocopy of OR and  Receive building and other related permitsIssued/Approved Occupancy Permit and Record and File Duplicate CopyNone  2 Minutes      Municipal Engineer/ Building Official/  Admin Aide I MEO
TOTAL 15 Minutes 
Municipal Health Office External Services
1. DENTAL SERVICES Good dental or oral care is important to maintaining healthy teeth, gums and tongue. Oral problems including bad breath, dry mouth, canker or cold sores, TMD, tooth decay, or thrush are all treatable with proper diagnosis and care. The Municipal Health Office through the 3 RHU’s provide dental services to any person/individual.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins in need of dental services
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
None
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Request  dental check-up  Prepare (new patient)/ Retrieve (old patient) record and register patient Issue payment requestNone5 Minutes  Public Health Dentist MHO
2. Pays at the Municipal Treasurer’s OfficeReceive payment and issue receiptP 150.005 MinutesRevenue Collection Clerk I MHO
3.Undergo Oral ExaminationConduct Oral ExaminationNone5  Minutes  Public Health Dentist MHO
4.Undergo Tooth Extraction  Conduct Tooth Extraction  None15  MinutesPublic Health Dentist MHO
5.Receive prescription and health education  Prescribe and health educate based on the diagnosisNone5  Minutes  Public Health Dentist MHO
6.Request  Medical Certificate (Optional)  Issue medical certificate per requestNone10  Minutes  Rural Health Midwife or alternate MHO
7.Claim medicines  Dispense medicinesNone5  MinutesRural Health Midwife or alternate MHO
TOTAL150.0040 Minutes plus 10 Minutes issuance of medical certificate 
2. IMMUNIZATION SERVICES The objective of this immunization services is to immunize children 0 – 12 months old from the immunizable childhood diseases. Namely Polio, Pneumonia, Rotavirus, Diptheria, Pertussis, Tetanus, Hepatitis B, Influenza, Mumps, Measles, Rubella and Tuberculosis.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Children 0-12 months old
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Early Childhood Care and Development Card/ Growth Monitoring Card/Booklet ni Nanay at ni BabyRural Health Unit or Barangay Health Station
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Mother bring her child for vaccination      Prepare (new patient)/ Retrieve (old patient) record and register patientNone5 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
2.Child undergo vital signs taking, height and weight measurements and assessment  Take vital signs, height and weight measurements, assess for any presence of illnessNone10 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
3.Child receive vaccination needed/scheduled  Administer vaccination needed/scheduled  None10 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
4.Mother receive health education and schedule of follow-upGive health education and schedule of follow-upNone5 Minutes    Public Health Nurse/ Rural Health Midwife or alternate MHO
TOTAL 30 Minutes 
3. MATERNAL CARE PROGRAM The Municipal Health Office through the 3 Rural Health Units’ and Barangay Health Stations provide maternal care services to pregnant, lactating and any women of reproductive age group. It includes the different services of prenatal, antenatal and postpartum care in order to protect the mothers from any complications and have safe deliveries.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Pregnant women
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Home-Based Maternal Record (HBMR) or Booklet ni Nanay at ni BabyRural Health Unit or Barangay Health Station
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Request check up          Prepare (new patient)/ Retrieve (old patient) record and register patientNone5 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
2.Undergo interview on Obstetric History and physical examination  Interview on Obstetric History and conduct Physical ExaminationNone15 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
3.Undergo Dental ExaminationConduct Dental ExaminationNone10 Minutes  Public Health Dentist
4.Receive request  Request for urinalysis, hemoglobin, blood typing, syphilis screening and HBsAg TestNone5 Minutes  Public Health Nurse/Rural Health Midwife or alternate MHO
5.Receive prescription health education,  Tetanus Toxoid Vaccination and schedule of follow-up  Prescribe and health educate, administer Tetanus Toxoid and give schedule of follow-upNone20 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
6.Claim medicinesDispense medicines  None5 Minutes    Public Health Nurse/ Rural Health Midwife or alternate MHO
TOTAL 60 Minutes 
4. OUTPATIENT CONSULTATION SERVICES The Municipal Health Office through the 3 Rural Health Units’ and Barangay Health Stations provide medical assistance to any person/individual. It uses the PRIMARY HEALTH CARE APPROACH in rendering general consultation by assessing, diagnosing, treating illnesses and gives appropriate medical services of minor cases. Major cases are referred to San Luis District Hospital and Arayat District Hospital and Jose B. Lingad Memorial Regional Hospital for Rural Health Unit I patients, while for Rural Health Unit II at Baliuag District Hospital, San Luis District Hospital and even at Jose B. Lingad Memorial Regional Hospital and lastly Rural Health Unit III at San Miguel District Hospital, and Gapan District Hospital.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All walk-ins in need of medical services
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
None 
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Request  medical consultation/check-up  Prepare (new patient)/ Retrieve (old patient) record and register patientNone  5 Minutes  Public Health Nurse/ Rural Health Midwife or alternate MHO
2.Undergo medical examination and treatment or referral  Conduct medical examination and treatment, prescribe medication or issue referral slipNone  15 Minutes  Municipal Health Officer/ Rural Health Physician MHO
3.Receive health education and schedule follow-up  Health educate based on the diagnosis and schedule follow-upNone  10 Minutes  Public Health Nurse/ Rural  Health Midwife or alternate MHO
3.Request Medical Certificate (if needed)  Issue medical certificate per requestNone  10 Minutes  Public Health Nurse/ Rural  Health Midwife or alternate
4.Claim medicinesDispense medicinesNone5 MinutesPublic Health Nurse/ Rural Health Midwife or alternate MHO
TOTAL 35 Minutes plus 10 Minutes issuance of medical certificate 
5. SECURING A SANITARY PERMIT AND HEALTH CARD Sanitary permit is a provision from the Code of Sanitation of the Philippines under Presidential Decree #856 implemented by the Department of Health. The Sanitary Permit is required before the operation of such establishments. The Municipal Health Office issues a Sanitary Permit to operate in all business establishments after the actual inspection for first time establishments and after complying with all the requirements needed. Valid for 1 year ending 31 Dec, but for new Food Establishments sanitary permit will be valid up to 31 Dec of the current year, renewable every year Sanitary permit will be issued only upon compliance to at least a satisfactory rating and existing sanitation standards for Food Establishments. Health cards are being used to operators and employees after a thorough Physical Examination with attached laboratory requirements. In some instances, this card is granted after attending the Food Handler’s Class to all Food Handlers. Issued after the required physical and medical examinations and immunizations (EHS Form No. 102-A, B, C) Renewed every six months, year or as often as required by local ordinance.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents and non-residents of Candaba who secure sanitary permit for purpose of running/establishing a business in the municipality. Residents and non-residents of Candaba who secure health card for purpose of handling/non-handling food in the area.  
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
A.   Public Places like market, clinics, resort, cockpit arena, groceries etc. 
1.    Sanitary Plan – signed and sealedRegistered Sanitary Engineers with ID
2.    Photo of Sanitary Facilities 1:50Applicant
3.    ECCDENR
4.    Business NameDTI
5.    Pollution Control Officer Contract (Optional)
6.    Bacteriological Exam of water source; physical-chemical analysis
7.    License to operateDENR
8.    First AID Kit/Corner
9.    Health Certificate Requirements:Municipal Health Office
Ø  FecalysisAccredited Laboratories
Ø  Urinalysis
Ø  Chest X-Ray (PA View)
Ø  Drug Test
Ø  HbsAg
B.   Industrial Establishment/Memorial
1.    ECCDENR
2.    License to operateDENR
3.    Lot TitleRD, Contract or Lease
4.    Business NameDTI
5.    Pollution Control Officer Contract
6.    Waste water treatment facilities plan/picture
7.    Engineer’s Report and Plan of water supply source it 3’’ and above  Operational clearance
8.    Sanitary plan-drainage line/waterline/ WTF  Registered Sanitary Engineer  
9.    HLURB Zoning permit  MPDC and SB  
10. If required; Health Certificate  Municipal Health Office  
Ø  prior to complying of requirementsAccredited Laboratories  
Ø    urinalysis
Ø  Fecalysis
Ø  CXR (PA VIEW)
C.Food Establishment/Food Processing/Ambulant Vendor
1.    Sanitary planRegistered Sanitary Engineer
2.    Grease trap or equal process
3.    Waste water treatment facility design and provision
4.    Food and drug permit
5.    Business nameDTI
6.    National Meat Inspection service clearance
7.    Bacteriological; physical-chemical result of drinking water source= with certificate of potability from local health officerAccredited Laboratories  
8.    Photos of sanitary facilities= lavatories/CR etc.
9.    Insect and vermin control measure
10. Food handlers training
11. First aid room with medical supplies and first aider
12. Ambulant vendors= only packed/bottled/canned food should be soldMunicipal Health Office  
Ø  FecalysisAccredited Laboratories
Ø  CXR (PA VIEW)
Ø  Urinalysis
Ø  HbsAg
Ø  Drug Test
Ø  Others;
D. Water Works Requirements
1. EndorsementMunicipal Health Office
2..Inspection reportSanitary Inspector
3. Water site clearanceMunicipal Health Office
4. Certified with potabilityMunicipal Health Office
5. Physical/Chemical/Bacteriological AnalysisAccredited Laboratories
>    RAW
                                                            > PRODUCT
6. Sanitary planRegistered Sanitary Engineer
7. Development Plan/Site Development Plan
8. Feasibility Study
9. ECCDENR
10. SB Resolution – Development PermitSB
11. Barangay ClearanceBarangay Hall
B.   Water Refilling Station
a.    Sanitary PlanRegistered Sanitary Engineer
b.    Sanitary Engineer ReportRegistered Sanitary Engineer
c.    Certified Water Operator Training Course (40 hours)
d.    Water Test:
a.    Physical/Chemical Test – (every 6 months)Accredited Laboratories  
                                                                                                  i.    RAW
                                                                                                ii.    Finish Product
                                                       b..Bacteriological TestAccredited Laboratories
                                                                                                  i.    RAW – every 6 months
                                                                                               iii.    Finish Product – every month
e.    Certificate of PotabilityMunicipal Health Office
f.     Health CertificateMunicipal Health Office
a.    FecalysisAccredited Laboratories
b.    CXR (PA VIEW)
c.    Urinalysis
d.    HbsAg
e.    Drug Test
f.     Others;
g.    Endorsement letterSanitation Inspector
h.    Endorsement letterMunicipal Health Office
i.      Endorsement letterProvincial Health Office
j.     Operational PermitDOH-RO 3
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Fill-up/ submit application form and process all necessary requirements  Review/check completeness of requirements A. Renewal B. New Applicants Schedule conduct of inspection  Base of the 2015 Revised revenue Code5 Minutes  Rural Sanitary Inspector or Alternate MHO
2.Assist in the conduct of onsite inspection  Conduct onsite inspection and prepare report, if needed  None20 Minutes excluding travel time  Rural Sanitary Inspector or Alternate MHO
3.Claim PermitIssuance of PermitNone5 Minutes    Municipal Health Officer / Rural Health Physician Rural Sanitary Inspector or Alternate MHO
TOTALNone30 Minutes 
6. SWABBING SERVICES Testing plays a key role in our efforts to contain and mitigate the COVID-19 pandemic by identifying infected individuals to help prevent further person-to-person transmission of COVID-19. Detect the virus from a respiratory specimen taken via a nose or throat swab. Swabbing of Symptomatic and Close Contact patients in our municipality helps to decreases our cases, protect others and safety of everyone.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All symptomatic and Close contact of Index patients
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Must be contact traced for Symptomatic patients
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Contact trace by Midwife or nurse in-charge in barangay -LockdownAssess by Nurse in charged (MESO) for swabbing -Barangay official tag the house with yellow ribbonNone10-15 minutes  Midwife Nurses   Barangay Captain and Officials in-charged
2.   Assess and for approval of Dra. Manimbo (MHO)Assessment and approved done by MHO If asymptomatic no need for swab.None10 MinutesMHO
3. For swabbing (For schedule of Antigen Testing by MESO)-Schedule to be announce at Group chat. -List for swabbing will be posted at Group chat. -Approved by MHO and MESONone5  Minutes  Public Health Nurse MHO
4. Day of Swabbing  -Assess by Medical Technologist, Midwife and Nurses – Instruct the patient for proper swabbingNone15 secondsMedical Technologist Public health Nurse Midwife  
5.Instruction of Quarantine Days  -Instruction from Nurses and Midwife for patient quarantine days. (7 days for positive antigen) (Close contact with no symptoms 0 day of quarantine day, depend the approval of MHO)None2 Minutes  MHO Public health Nurse Midwife  
6.Covid-19 kits medicines  -Dispense of FREE covid-19 kits from Municipal and Provincial (depend on availability)None2 Minutes  Rural Health Midwife BHW
TOTAL028 Minutes and 15 seconds in process 
 7. ISOLATION / QUARANTINE SERVICES Much of the work in identifying and evaluating potential sites for isolation should be conducted in advance of an outbreak as part of preparedness planning. Each jurisdiction should assemble a team to identify appropriate locations and resources for community isolation facilities, establish procedures for activating them, and coordinate activities related to patient management.
Office or Division:Municipal Health Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:All Asymptomatic & Symptomaticpatients
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Must be contact tracedSymptomatic patients
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Contact trace by Midwife or nurse in-charge in barangay -LockdownAssess by Nurse in charged (MESO) for swabbing -Barangay official tag the house with yellow ribbonNone10 minutes  Midwife Nurses   Barangay Captain and Officials in-charged
2.   Assess and for approval of Dra. Manimbo (MHO)Assessment and approved done by MHONone10 MinutesMHO
3. Preparation of Documents  -Prepare by Midwife and Nurse in charged -Checked by MESO  None5 Minutes  Public Health Nurse Midwife
4. For Approval of Province-Encode the Asymptomatic and Symptomatic patient at the portal of the Provincial (wait for the announce of line up of the patients to be transferred to their facility)  None12 hoursProvincial Health Office Staff
5. For Transfer -Asymptomatic Patients (Mexico Isolation&Miyabe court) -Symptomatic Patients (DPMMH &Lubao Isolation)  -Requirements of the patients must be given to them -Assessment done by Nurses and Doctors of Provincial -Transfer of patient c/o Municipal Health Office (marked Vehicle)None2 hours  Provincial Health Office
6.Monitoring of Patients  -Monitoring, Food and medicines of the patient’s c/o Provincial Health Staff. (if no available medicine in Facility c/o relatives of the patients.NoneProvincial Health Office
7. Discharged of patients-Discharged planning and assessment upon the approval of Provincial Doctor in the certain facility.Depends on Philhealth Coverage and length of stay at the FaciltyProvincial Health Office
TOTAL014hours and 25 minutes Depends in the stay of the patient in the Facility 
Municipal Mayor’s Office External Services
1. ISSUANCE OF MAYOR’S PERMIT (ELECTRICAL PERMIT PELCO) Mayor’s Permit is hereby granted for the installation of electric meter thru Pelco.
Office or Division:Municipal Mayor’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Barangay ClearanceBarangay Hall
2.    Application FormMunicipal Engineering Office
3.    Certificate of InspectionBureau of Fire Protection
4.    Community Tax Certificate (Cedula)Treasurer’s Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit complete requirements          Received/verify  submitted requirements  and prepare the Mayor’s Permit and to be sign by MayorNone            10  Minutes    Private Secretary I Mayor’s Office      
2.    Payment to treasury  Received payment and issue official receipt100.002  Minutes  Revenue Collection Clerk Mayor’s Office  
3.    Present the official receipt at the office of the Mayor and Claim the  Mayor’s PermitRelease of  Mayor’s PermitNone  1 MinutePrivate Secretary I Mayor’s Office  
TOTALPhp 100.0013 Minutes 
2. ISSUANCE OF TRICYCLE FRANCHISE Tricycle Franchise shall be granted for a period of three (3) year with route of operation with the territorial limits, except along the National Hi-ways.
Office or Division:Municipal Mayor’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Barangay ClearanceBarangay Hall
2.    Certificate of RegistrationLand Transportation Office
3.    Official Receipt LTOLand Transportation Office
4.    Community Tax Certificate (Cedula)Treasurer’s Office
5.    Deed of Sale if needed
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.    Submit complete requirements    Received/verify  submitted requirements  and prepare the Tricycle Franchise and to be sign by MayorNone            15  Minutes    Private Secretary I Mayor’s Office    
2.    Payment to treasury  Received payment and issue official receipt600.002  Minutes  Revenue Collection Clerk Mayor’s Office  
3.    Present the official receipt at the office of the Mayor and Claim the Tricycle FranchiseRelease of Tricycle FranchiseNone  1 MinutePrivate Secretary I Mayor’s Office  
TOTALPhp 600.0018 Minutes 
3. ISSUANCE OF VARIOUS CERTIFICATIONS AND CLEARANCES People seeking employment, medical need, scholarship, summer job, recommendation, endorsement, certifications and clearances.
Office or Division:Municipal Mayor’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen / G2G – Government to Government
Who may avail:Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Barangay ClearanceBarangay Hall
2.    Police ClearanceCandaba PNP Station
3.    Community Tax Certificate (Cedula)Municipal Treasurer’s Office
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit complete requirements        Received/verify  submitted requirements  and prepare the Mayor’s Certification/Clearance and to be sign by MayorNone            10 Minutes      Private Secretary I Mayor’s Office      
2.Payment to treasury  Received payment and issue official receipt100.002 Minutes  Revenue Collection Clerk/ Mayor’s Office  
3.Present the official receipt at the office of the Mayor and Claim the Mayor’s Certification/ ClearanceRelease the Mayor’s Certification/ClearanceNone  1 MinutePrivate Secretary I Mayor’s Office  
TOTALPhp 100.0013 Minutes 
 
Municipal Planning and Development Coordinator External Services
1. EXTRACTION OF DATA The MPDCOffice serves as the data bank of the municipality, therefore information on all sectors specifically socio-economic are being retrieve or extracted from this office by external and internal clients.
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any internal and external users
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    Request letter  Applicant  
2.  Secretary’s fee  Municipal Treasurer’s Office  
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Present the request letter    Receive and read the requested data needed  None  1 Minute    Planning Admin. Asst. IIand Admin. Aide III MPDCO
2.Receive order of payment  Prepare and issue Order of Payment for Secretary’s fee  None1 Minute  Planning Admin. Asst. IIand Admin. Aide III MPDCO
3.Pay to the Cashier & Present the Official Receipt  Accept payment and issue official receipt (OR)  Php100.00  7 Minutes  Revenue Collection Clerk MPDCO
4. Receive the copy of dataPrepare and release therequested dataNone2 MinutesPlanning Admin. Asst. IIand Admin. Aide III MPDCO
TOTALPhp100.0011 Minutes 
2. FORMULATION OF ANNUAL INVESTMENT PROGRAM (AIP) An Annual Investment Program is prepared yearly in order for the LGU to have a guide on all estimated expenditures such as: programs and projects, Personnel Services, MOOE and Capital Outlay. Such expenditures will be culled out from the adopted LDIP and LGU Operational expenses. The AIP will be prepared by the MBO and MPDC Department.
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. LDIPMPDC File
2. Proposed executive budgetMunicipal Budget Officer
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Prepare the adopted LDIP  Culling out priority projects and programsNone  1dayMPDC/Planning Admin. Asst. II MPDCO
2. Receive the proposed executive budget from Budget Officer  Encoding the data to the AIP Form on the computer  None1 dayPlanning Admin. Asst. II MPDCO
3. Prepare the draft AIP  Present the draft AIP to the Mayor  None2 Minutes  MPDC/Planning Admin. Asst. II MPDCO
4. Prepare Endorsement letter and Final AIPSubmit to SB for adoption  None5 Minutes  SB Office& Planning Admin. Asst. II MPDCO
TOTAL 2 days and 7 Minutes 
3. FORMULATION OF COMPREHENSIVE DEVELOPMENT PLAN (CDP) The Comprehensive Development Plan is prepared every six (6) years in order for the LGU to have a guide on all programs and projects to be included in the formulation of the Local Development Investment Program. The CDP will be formulated and prepared by the Local Development Council and Technical Working Group, and consolidate by the MPDC Department.
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Minutes of LDC MeetingsLDC Members
2. List of proposed and approved projects and programs from LDC membersDifferent local and national agencies  
3. List of PPA from all Dept. HeadsAll Department Heads
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Formulating the CDP      Collecting the proposed and approved LDC projects and programsNone                    3 Months  LDC and MPDC Office MPDCO    
2.  Consolidating the proposed and approved LDC projects and programsEncoding of the proposed and approved LDC projects and programsNoneMPDC and staff MPDCO
3. Prepare the draft CDP  Present the draft CDP to the Mayor  NoneMPDC/Planning Admin. Asst. II MPDCO
4. Prepare Endorsement letter and Final CDPSubmit to SB for adoption  NoneSB Office& Planning Admin. Asst. II MPDCO
TOTAL 3     Months 
4. FORMULATION OF COMPREHENSIVE LAND USE PLAN (CLUP) The Comprehensive Land Use Plan is being revised for every nine (9) years in order to accommodate the demand of land resources as population grows. It is necessary to plan and properly manage the utilization of land resources in order to ensure food security and health of the constituents as development progress
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Data from different sectors, agencies and actual surveysAll public and private sectors, different agencies and actual surveys
2. Public hearing and consultationBarangays and other agencies
3. Thematic mapsNAMRIA, GIS
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Data collection      Gathering data from different sectors, agencies and actual surveyNone                                        18 MonthsDiff. sectors and agencies and MPDC Office MPDCO
2.  Situational Analysis  Analyze situation  NoneTechnical Working Group and MPDC MPDCO
3. VisioningSet Municipal Vision  NoneExecutive-Legislative and MPDC MPDCO
4. Formulation of proposed CLUP  Prepare for the proposed CLUP  NoneTechnical Working Group and MPDC MPDCO
5. Public hearing  Assist Sangguniang Bayan  NoneSB Office and MPDC MPDCO
6. Final Drafting of CLUPHead TWG in drafting the CLUPNoneMPDC/Planning Admin. Asst. II MPDCO
7. Endorsement to SB for 1st& 2nd Reading  Prepare for the transmittal and brief the SBNoneSB Office and Planning Admin. Asst. II MPDCO
8. Provincial Land Use Committee reviewPresent the proposed CLUPNoneMPDC MPDCO
9. Adoption of SB for final  readingPrepare for the transmittalNoneSB Office and Planning Admin. Asst. II MPDCO
10. Endorsement to SangguniangPanalalwigan for RatificationRepresent the LGU’s CLUP in any queries for ratification of the SPNoneMayor, SB Members and MPDC MPDCO
TOTAL 18 Months 
5. FORMULATION OF LOCAL DEVELOPMENT INVESTMENT PROGRAM (LDIP) The Local Development Investment Program is prepared every three (3) years in order for the LGU to have a guide on all programs and projects to be prioritized in formulating the Annual Investment Program. The LDIP will be formulated by the Local Development Council and consolidate by the MPDC Department.
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Government
Who may avail:LGU
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Minutes of LDC Meetings  LDC Members  
2. List of proposed and approved projects and programs of the LDC members  
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Formulate the LDIP          Collecting the proposed and approved LDC projects and programs  None    1 day        LDC and MPDC/Secretariat MPDCO  
2.  Prepare the adopted CDP  Culling out PPA’s from CDP and encoding all the proposed and approved LDC projects and programs to LDIP Form  None7 days  MPDC/Secretariat MPDCO
3. Prepare the draft LDIP  Present the draft LDIP to the MayorNone10 Minutes  MPDC/Planning Admin. Asst. II MPDCO
4. Prepare Endorsement letter and Final LDIPSubmit to SB for adoption  None5 MinutesSB Office& Planning Admin. Asst. II MPDCO
TOTAL 8 days and 15 Minutes 
6. ISSUANCE OF LOCATIONAL CLEARANCE FOR POULTRY/PIGGERY Prior to any construction of a piggery or poultry that will be undertaken by the lot owner or authorized by the lot owner in a specific lot within the jurisdiction of Candaba, a Locational Clearance must be availed from the Zoning Administrator of the LGU. The subject lot must conform to the approved Comprehensive Land Use Plan (CLUP) of the Municipality before a Locational Clearance be issued to the applicant
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any legal owner or authorized person by the owner of a lot with the intention to construct a piggery or poultry on the specific lot stipulated in the application form for Locational Clearance.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    One (1) Certified Photocopy of Land TitleApplicant  
2.    One (1) set of plans duly signed and sealed by a registered engineer/architect concerned with the conformity of the owner/applicant.Applicant  
3.    One (1) copy of Location Plan duly signed and sealed by a registered geodetic engineer.Applicant  
4.    One (1) copy of Bill of Materials duly signed and sealed by a registered civil engineer or architect.Applicant  
5.    One (1) photocopy of Tax ClearanceMunicipal Treasurer’s Office  
6.    One (1) photocopy of Real Property Tax ReceiptMunicipal Treasurer’s Office  
7.    One (1) photocopy of Tax DeclarationMunicipal Treasurer’s Office  
8.    Environmental Compliance Certificate (ECC) from DENR.Department of Natural Resources  
9.    Site Clearance from Local Health OfficeMunicipal Health Office  
10. Sanggunian Bayan ResolutionSanggunian Bayan
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit required documents specified in the checklist                                            Receive and review required documents submitted     Evaluate if location conforms with the CLUP and advice schedule of onsite inspection   Conduct onsite inspection and prepare inspection report   Inform the client of the status of the application thru writing or phone communicationNone           None               None             None          10 Minutes           20 Minutes               1 hour and 15 Minutes excluding travel time       10 Minutes          Planning Admin. Asst. II MPDCO         MPDC MPDCO               MPDC, Planning Admin. Asst. II  and Admin. Aide III MPDCO     MPDC MPDCO          
2.Receive order of paymentPrepare and issue Order of PaymentNone  3 Minutes  Planning Assistant MPDCO
3.Pay to the Cashier & Present the Official Receipt  Accept payment and issue official receipt (OR) Prepare the Locational Clearance  As per HLURB 2014 Revised Schedule of Fees7 Minutes  Revenue Collection Clerk MPDCO   MPDC/Planning Admin. Asst. II MPDCO
4. Receive the original copy of Locational ClearanceRelease and file the duplicate copyNone  1 MinutePlanning Assistant MPDCO
TOTAL 2 hours and 6 Minutes 
7. ISSUANCE OF LOCATIONAL CLEARANCE FOR BUILDING Prior to any development activities that will be undertaken by the lot owner or authorized by the lot owner in a specific lot within the jurisdiction of Candaba, a Locational Clearance must be availed from the Zoning Administrator of the LGU. The subject lot must conform to the approved Comprehensive Land Use Plan (CLUP) of the Municipality before a Locational Clearance be issued to the applicant.
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any legal owner or authorized person by the owner of a lot with the intention to use, develop or construct structure on the specific lot stipulated in the application form for Locational Clearance.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.    One (1) Certified Photocopy of Land TitleApplicant  
2.    One (1) set of plans duly signed and sealed by a registered engineer/architect concerned with the conformity of the owner/applicant.Applicant  
3.    One (1) copy of Location Plan duly signed and sealed by a registered geodetic engineer.Applicant  
4.    One (1) copy of Bill of Materials duly signed and sealed by a registered civil engineer or architect.Applicant
5.    One (1) photocopy of Tax ClearanceMunicipal Treasurer’s Office  
6.    One (1) photocopy of Real Property Tax ReceiptMunicipal Treasurer’s Office  
7.    One (1) photocopy of Tax DeclarationMunicipal Assessor’s Office  
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit required documents specified in the checklistReceive and review required documents submitted  None  10 Minutes    Planning Admin. Asst. II MPDCO  
Evaluate if location conforms with the CLUP and advice schedule of onsite inspection   Conduct onsite inspection and prepare inspection report     Inform the client of the status of the application thru writing or phone communication  None               None             None  20 Minutes               1 hour and 15 Minutes excluding travel time       10 Minutes  MPDC MPDCO               MPDC, Planning Admin. Asst. II and Admin. Aide III MPDCO     MPDC MPDCO
2. Receive order of payment  Prepare and issue Order of Payment  None  3 Minutes  Planning Admin. Asst. II MPDCO
3. Pay to the Cashier & Present the Official Receipt  Accept payment and issue official receipt (OR)   Prepare the Locational Clearance  As per HLURB 2014 Revised Schedule of Fees7 Minutes  Revenue Collection Clerk MPDCO       Planning Admin. Asst. II /MPDC MPDCO
4.Receive the original copy of Locational Clearance  Release and file the duplicate copyNone  1 MinutePlanning Admin. Asst. II MPDCO
TOTAL 2 hours and 6 Minutes 
8. ISSUANCE OF ZONING CLEARANCE FOR BUSINESS Prior to operation of any business activities by the lot owner or authorized by the lot owner in a specific lot within the jurisdiction of Candaba, a Zoning Clearance must be availed from the Zoning Administrator of the LGU. The business activity must conform to the approved Zoning Plan of the Municipality before a Zoning Clearance be issued to the applicant.
Office or Division:Municipal Planning and Development Coordinator
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any person with the intention to engage in business on the specific area within Candaba.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
           1. One (1) photocopy of Tax ClearanceMunicipal Treasurer’s Office
2.    One (1) photocopy of Real Property Tax ReceiptMunicipal Treasurer’s Office  
3.    One (1) photocopy of Tax DeclarationMunicipal Assessor’s Office  
4.    Sketch of the locationApplicant
For business that does not conform with the land use pattern and zoning ordinance, additional requirements/documents are needed. 1.    Barangay Resolution        Barangay Hall
2.    Sanggunian Bayan ResolutionBarangay Hall
3.    Affidavit of No Objection within the area adjacent to it.Neighbors
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit required documents specified in the checklist        Receive and review required documents submitted   Evaluate if location conforms with the CLUPNone              10 Minutes         20 Minutes  Planning Admin. Asst. II MPDCO     MPDC MPDCO
2. Receive order of payment  Prepare and issue Order of PaymentPhp216.00  3 Minutes  Planning Admin. Asst. II MPDCO
3.Pay to the Cashier & Present the Official Receipt  Accept payment and issue official receipt (OR)  (As per HLURB 2014 Revised Schedule of Fees)7 Minutes  Revenue Collection Clerk MPDCO
4. Receive the original copy of Zoning ClearancePrepare the Zoning Clearance   Release and file the duplicate copyNone  1 Minute  MPDC/Planning Admin. Asst. II MPDCO   Planning Admin. Asst. II MPDCO
TOTALPhp216.0041   Minutes 
Municipal Social Welfare and Development Office External Services
1. FILING SOCIAL CASE STUDY REPORT/INTAKE SHEET The Municipal Social Welfare and Development Office provide social case study report/intake to individual and families who are in extremely difficult situation.
Office or Division:Municipal Social Welfare and Development Office
Classification:Simple
Type of Transaction:G2C- Government to Citizen
Who may avail:       Client and Immediate family member with valid ID
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
FOR MEDICAL/FINANCIAL ASSISTANCE/HOSPITAL BILL
1.Medical assistance- medical certificate/clinical abstract/medical bills, prescription1. Attending Physician/Hospital
2. Barangay Certificate of Indigency,2. Barangay Hall
3. Valid ID3. Client
FOR BURIAL ASSISTANCE
1. Death Certificate1. Philippine Statistic Authority/Municipal Civil Registrar
2. Contract of Service2. Funeral Service
3. Barangay Certificate of Indigency3. Barangay Hall
4. Valid ID of Claimant and valid ID of Beneficiary4. Client
FOR EDUCATIONAL ASSISTANCE
1. Certificate of Enrolment1. School
2. Copy of Grades2. School
3. BIR Certificate/TAX Exemption3. Bureau of Internal Revenue
4. Barangay Certificate of Indigency4. Barangay Hall
5. Valid ID of Claimant/School ID5. Client
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit required documents1. Check required documentNone3 MinutesSocial Worker MSWDO
2.Provide InformationA.1. Conduct interview/Assess the client to gather informationNone17 MinutesSocial Worker MSWDO
A.2. Prepare social case study/Intake sheet sign and approve Case Study/intake sheetNoneSocial Worker MSWDO
3. Receive the Social Case Study Report/ intake sheet1. Record and release the social case study report/intake sheet.None2 MinutesSocial Worker MSWDO
TOTALNone22 Minutes
2. ISSUANCE OF PERSONS WITH DISABILITY (PWD) I.D PWD identification card with purchase booklet to all individuals with Disability
Office or Division:Municipal Social Welfare and Development Office
Classification:Simple
Type of Transaction:G2C- Government to Citizen
Who may avail:ALL PWD
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
NEW ID
1. 2pcs 1×1 ID pictures1.Client
2. 2pcs 2×2 ID pictures2.Client
3. Medical Certificate3. Attending Physician/Hospital
4. Application Form4.OPDA
REPLACEMENT OF LOST ID
1. 2pcs 1×1 ID pictures1.Client
2. Affidavit of Loss2.Notary Public
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Secure application form and requirementsA.1. Issue application form and requirementsNone20 MinutesStaff MSWDO
A.2. Check the filled out forms and review all the submitted documentsNoneStaff MSWDO
A.3. Prepare the ID and Purchase BookletNoneStaff MSWDO
A.4. Sign the ID and Purchase BookletNoneOPDA Head, MSWDO,Mayor
2. Receive the ID and purchase bookletRelease the ID and Purchase BookletNone2 MinutesStaff MSWDO
TOTALNone22 Minutes
3. ISSUANCE OF SENIOR CITIZENS I.D The office of the Senior Citizen Affair ensures the issuance of the senior citizens identification card with purchase booklets to all individuals sixty (60) years old and above.
Office or Division:Municipal Social Welfare and Development Office
Classification:Simple
Type of Transaction:G2C- Government to Citizen
Who may avail:Senior Citizens age 60 and above
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
NEW ID
1. 2pcs 1×1 ID pictures1.Client
2. Birth Certificate Any documents with proof of date of birth/age2.Client
3. Birth Certificate3.Philippine Statistic Authority/MCR
4. Application Form4.OSCA
REPLACEMENT OF LOST ID
1. 2pcs 1×1 ID pictures1.Client
2. Affidavit of Loss2.Notary Public
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Secure application form and requirementsA.1. Issue application form and requirementsNone20 MinutesStaff MSWDO
A.2. Check the filled out forms and review all the submitted documentsNoneStaff MSWDO
A.3. Prepare the ID and Purchase BookletNoneStaff MSWDO
A.4. Sign the ID and Purchase BookletNoneOSCA Head, MSWDO, Mayor
2. Receive the ID and purchase bookletRelease the ID and Purchase BookletNone2 MinutesStaff MSWDO
TOTALNone22  Minutes
 4. PROVISION OF FINANCIAL ASSSISTANCE TO INDIVIDUAL IN CRISIS SITIUATION (AICS) The Municipal Social Welfare and Development Office provide emergency financial assistance to individual and families who are in extremely difficult situation. The situations covered are: Need for medical assistance Being stranded within the Municipality – food and transportation assistance Fire, earthquake and flood victims – financial and relief goods.
Office or Division:Municipal Social Welfare and Development Office
Classification:Simple
Type of Transaction:G2C- Government to Citizen
Who may avail:Client and Immediate family member with valid ID
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Medical assistance- medical certificate/clinical abstract/medical bills, prescription1. Attending Physician/Hospital
2. Barangay Certificate of Indigency2. Barangay Hall
3. Valid ID3. Client
4. Food and transportation-assistance-police blotter, Barangay/Police Report4. PNP/Barangay Hall
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit required documentsCheck required documentNone3 MinutesSocial Worker MSWDO
2.Provide InformationConduct interview to gather information, Prepare Voucher and Approve VoucherNone25 MinutesSocial Worker/MSWDO/ Municipal Budget Officer, Municipal Accountant, Municipal Treasurer, Mayor
3.Receive the cash assistance3.Release cash assistanceNone2 MinutesMunicipal Treasurer MTO
TOTALNone30 Minutes
Municipal Treasurer’s Office External Services
1. ISSUANCE OF BUSINESS PERMITS AND LICENSES The Mayor’s Permit shall be granted for a period of not more than one (1) year and shall expire on the thirty first (31st) of December following date of issuance unless revoke or surrendered earlier. Every permit shall cease to be in force upon revocation or surrender thereof. The permit issued shall be renewed within the first twenty (20) days of January. It shall have a continuing validity only upon renewal thereof and payment of the corresponding fee.
Office or Division:Municipal Treasurer’s Office
Classification:Simple
Type of Transaction:G2B – GOVERNMENT TO BUSINESS ENTITY
Who may avail:Any person who shall establish operate or conduct any business, trade or activity in this municipality
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
For New Business Registration 1.Proof of business registration, incorporation, or legal personality ( DTI/ SEC/ Cooperative Development Authority (CDA) registration)  For single proprietorship (DTI), Corporation (SEC) and Cooperative (CDA)
2.Basis for computing taxes, fees, and charges (business capitalization)None  
3. Occupancy Permit, if required by national laws (Building Code) and local lawsBuilding Officials – Engineering Department
4. Contract of Lease (if Lessee)Lessor
5.  Barangay clearance (for business which are not required occupancy permits)Barangay Hall where the business is located
For Renewal of Business 1.  Basis for computing taxes, fees, and charges  (Income Tax Returns)Audited Financial Statement, BIR  
2. Barangay Clearance  Barangay Hall where the business is located
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit the accomplished application form with Complete requirements and Pay required fees and receive official receiptReceive and verify application form and requirements submitted, assess the taxes, fees and Receive payment and issued Official Receipt, Prepare the Mayor’s PermitBased on the 2015 Revisied Revenue Code      40 Minutes  Municipal Mayor, Municipal Treasurer, BPLO MTO      
2. Claim the Mayor’s/Business Permit,  Business Plate and StickerRelease the Mayor’s Permit, Business Plate and StickerNone5 MinutesBPLO MTO  
TOTAL 45 Minutes 
2. ISSUANCE OF COMMUNITY TAX CERTIFICATE (CTC) OR “CEDULA” A Community Tax Certificate (CTC) is required when an individual or corporation:
  • acknowledges any document before a notary public
  • takes an oath of office upon election or appointment to any position in the government service
  • receives any license, certificate or permit from any public authority
  • pays any tax or fee
  • receives money from any public fund
  • transacts other official business
  • receives any salary or wage from any person or corporation
Office or Division:Municipal Treasurer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:       Every inhabitant of the Philippines who is a resident of this municipality, eighteen (18) years of age or over who has been regularly employed on a wage or salary basis for at least thirty (30) consecutive working days during any calendar year, or who is engaged in business or corporation, or who owns real property.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
For Individual 1. Accomplished Personal Data Sheet FormMunicipal Treasurer’s Office  
2. Any ID’s to assure his/her personal identity and residencyClient
For Business and Corporation 1. Previous Gross Sales Receipts ITRBureau of Internal Revenue
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.a. Submit the accomplished personal data sheet and present valid ID (Unemployed) b. Submit the accomplished personal data sheet form and ITR (Employed/Business) c. Submit the accomplished personal data sheet form and present Financial Statement of ITR (Corporation)  Accept the accomplished data sheet form, requirements and prepare the CTC  Basic P5.00         Basic + P1.00 per 1,000.00     New: Basic P500 Renewal: Basic + (Gross Sales/5000) x 25 Minutes         5 Minutes           5 Minutes  Admin. Assistant II MTO       Admin. Assistant II MTO         Admin. Assistant II MTO  
2.Pay and claim the CTCAccept Fee and release the CTC  5 MinutesAdmin. Assistant II MTO  
TOTAL 10 Minutes 
3. ISSUANCE OF VARIOUS CERTIFICATIONS AND CLEARANCES The Municipal Treasurer’s Office maintains a tax information system where each taxpayer has a record of their historical payments of taxes due to the Municipality. The following certifications are issued upon request of the taxpayers: Real Property Tax Clearance, Certificate of Business Tax Exempt, Certificate of Closure and Certificate of No Business.
Office or Division:Municipal Treasurer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:a. Any resident individual of the municipality of Candaba may avail of the service. b. Any person/individual and/or juridical entity who has a real property such as land, building and machinery and establish,operate, conduct or maintain their respective business within the Municipality can avail of this service.
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
For Real Property Tax Clearance §  Proof of payment or official receipt if available, for the applicable year of clearance being requested Certificate of Closure §  Barangay Certification §  Letter of retirement or closure Certificate of Business Tax Exempt §  A certificate attesting to the tax exemption Certificate of No Business §  Barangay Clearance            Barangay Hall where the business is located
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit the Requirements and pay prescribed fee/s  Receive and verify the requirements submitted, accept fee and prepare the clearance of certificate    P100.00  5 Minutes  Municipal Treasurer/Local Revenue Collection Officer II/Admin. Assistant III MTO  
2. Claim Clearance or Certificate      Release the clearance or certificate and Official Receipt       5 MinutesLocal Revenue Collection Officer III MTO    
TOTAL100.0010 Minutes 
4. PAYMENT OF REAL PROPERTY TAX (AMILYAR) RPT is a property tax that is paid yearly. It is imposed on all types of real properties including lands, buildings, improvements, and machinery. To avoid excessive use of such authority, limitations were established by setting specific percentages for the ceiling and base rates. The legal basis for the law is found in Title II of the Local Government Code (LGC), Republic Act no. 7160.
Office or Division:Municipal Treasurer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Any person/individual and/or juridical entity who owns a real property such as land, building and machinery within the territory of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Proof of last payment (optional) i.e. previous tax  receipts or clearance and tax declarationMunicipal Assessor for tax declaration
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Present the previous receipt and tax declaration      Verify the previous receipt, tax declaration and compute the tax due thru the i-Tax System  Based on the Schedule of Market Values Approved by the Sangguniang Panlalawigan  5 Minutes              Senior Administrative Assistant III MTO            
2. Pay the tax dueReceived payment and issue official receiptNone5 Minutes  Senior Administrative Assistant III MTO  
TOTAL 10 Minutes 
5. PREPARATION OF DISBURSEMENT VOUCHERS PAYABLE TO SUPPLIERS OF THE MUNICIPALITY Prepare Disbursement Vouchers payables to Different Suppliers of the Municipality
Office or Division:Municipal Treasurer’s Office
Classification:Simple
Type of Transaction:G2C – Government to Suppliers
Who may avail:All Business/Suppliers who wish to enter business to Municipality
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1.Sales Invoice and Official Receipt of the Bureau of Internal RevenueBureau of Internal Revenue
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Appearance of the supplier/individual or authorized representative for the claiming of check and issue the Sales Invoice or Official Receipt      Accept Sales Invoice or Official Receipt to the Supplier  Depends on the amount of the vouchers              2 days                          Cashier III/Admin. Assistant III MTO    
2. Sign in the logbookRelease check to the supplierNone
TOTAL 2 days 
 
Office of the Sangguniang Bayan Internal Services
1. RECLASSIFICATION OF AGRICULTURAL LANDS TO OTHER USES The municipality may, through an Ordinance passed by Sanggunian after conducting public hearings for the purpose, authorize the reclassification of agricultural lands and provide for the manner of their utilization or disposition (Section 20 LGC of 1991.
Office or Division:Office of the Sangguniang Bayan
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents and Non- Residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
     a. Certification from DA indicating:Office of the Municipal Agriculture
(i)            the total area of existing agricultural lands in the lgu; (ii)          that such lands are not classified as non-negotiable for conversion or reclassification under AO 20 (1992); (iii)         that the land ceases to be economically feasible and sound for agricultural purposes as determined by DA; (iv)         where the land shall have substantially greater economic value for residential, commercial, or industrial purposes.  Office of the Municipal Agriculture
b.    Certification from DAR indicating that such lands are not distributed or not covered by Notice of Coverage or not voluntarily offered for coverage under CARP. c.     Certification from NIA that the land is not available to support rice and corn production.  DAR      
NIA
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1.Submit complete requirements                    Receive/verify/ submitted requirements   Calendared for three or more sessions   Public Hearing/s   Approval of reclassification   ordinanceNone     None     None     None5 Minutes     Three weeks or more   One to two weeks   Three or more weeksBookbinder/Clerk OSB     Secretary to the Sanggunian OSB   Comm. Chair Agriculture OSB Sanggunian Bayan OSB
TOTALNone
2. REQUEST FOR RESOLUTION
Office or Division:Office of the Sangguniang Bayan
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents and non-residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Data (as needed)
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
  1.    Submit complete requirements            Receive request     Calendared for two to three readings     Approval of resolution  None     None         None  5  Minutes     Two to three weeks       Two to three weeks    Bookbinder/Clerk OSB   Secretary to the Sanggunian OSB     Sponsor of Resolution OSB      
TOTALNone  
3. REQUEST FOR ORDINANCE
Office or Division:Office of the Sangguniang Bayan
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents and non-residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Data (as needed)
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
  1.    Submit complete requirements            Receive request     Calendared for  Three readings     Public Hearing if needed     Approval of Ordinance    None       None         None       None  5  minutes       Two to Four weeks       Two to Four weeks     at Least Three to Four Weeks  Bookbinder/Clerk OSB     Secretary to the Sanggunian OSB       Sponsor of Ordinance OSB     Local Chief Executive (Has Ten days to Approve or Veto the Bill) OSB  
TOTALNone  
4. HANDLING OF ADMINISTRATIVE CASE
Office or Division:Office of the Sangguniang Bayan
Classification:Simple
Type of Transaction:G2C – Government to Citizen
Who may avail:Residents and non-residents of Candaba
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Data (as needed)
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
  1.    Submission of Verified Complaint/Submission of Verified Answer            Receive Verified Complaint/Verified Answer        None      120Days            Chairman Committee on Ethics and Good Governance OSB      
TOTALNone  
VI. FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback?Fill up form and drop it at the designated drop box located in front of the Information Desk Municipal Lobby  
How feedbacks are processed?1.Every Month, the HRMO opens the drop box and validate, compiles and records all feedback forms 2. Feedbacks were sent to Office of the Mayor for proper action 3. COMMENDATION (Papuri) – feedbacks were sent to Office of the Mayor    RECOMMENDATION (Mungkahi) – for improvement of public service    COMPLAINT (Reklamo) – sent to Office of the Mayor for proper action. REQUEST FOR ASSISTANCE (Paghingi ng     Tulong) – sent to Office of the Mayor for proper action.  
How to file a complaint?Fill up complaint (Reklamo) form and drop it at the designated drop box located in front of the Information Desk Municipal Lobby  
How complaints are processed?The HRMO evaluates each complaint and call the attention of the concerned employees to explain their side within 24 hours and write a explanation letter and sent to Office of the Mayor for the proper action  
Contact Information of ARTA, PCC, CSCARTA: complaints@arta.gov.ph PCC: 8888 CCB: 0908-881-6565 (SMS)
VII. LIST OF OFFICES
OFFICEADDRESSCONTACT INFORAMTION
Candaba Municipal InfirmaryPansul Pasig, Candaba, Pampangacandabamunicipalinfirmary @yahoo.com
General Service Office2nd Flr. Municipal Hall, Candaba, Pampangagsocandaba05@gmail.com
Human Resource Management Office2nd Flr. Municipal Hall, Candaba, Pampangahrmocandaba@yahoo.com
Municipal Disaster Risk Reduction and Management Office1st Flr. Municipal Hall, Candaba, Pampangar3.pam.mdrrm.candaba@gmail.com
Municipal Accounting Office1st Flr. Municipal Halllgumao2013@gmail.com
Municipal Agriculture Office1st Flr. Municipal Halldalgucandaba@gmail.com
Municipal Assessor’s Office1st Flr. Municipal Hallassessorcandaba@gmail.com
Municipal Budget Office1st Flr. Municipal Halloffice_budget@yahoo.com
Municipal Civil Registrar’s Office1st Flr. Municipal Hallmcrcandaba@gmail.com
Municipal Engineering Office2nd Flr. Municipal Hall, Candaba, Pampangaengineeringcandabaoffice@gmail.com
Municipal Health Office1st Flr. Municipal Hall, Candaba, Pampangamhocandaba@yahoo.com
Municipal Mayor’s Office2nd Flr. Municipal Hall, Candaba, Pampangamayorsofficecandaba@yahoo.com
Municipal Planning and Development Coordinator2nd Flr. Municipal Hall, Candaba, Pampangampdccandaba@gmail.com
Municipal Social Welfare and Development Office1st Flr. Municipal Hallcandabamswd@gmail.com
Municipal Treasurer’s Office1st Flr. Municipal Hall 
Office of the Sangguniang Bayan2nd Flr. Municipal Hall, Candaba, Pampangasbcandaba@gmail.com

About us

Actually, Candaba Swamp was a lake-part of a chain of lakes that included Lake Canarem in Tarlac and Magabol Swamp in Pangasinan, both of which have also dried ....


Municipality of Candaba is a 1st class Municipality in the Province of Pampanga, Philippines.

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Tel: (045) 409-0831

Poblacion, Candaba, Pampanga

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